The MSP Zone

The MSP Zone

By Charles WeaverTechnology
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The MSP Zone episodes

  • Should MSPs Have a Data Protection Officer?

    If you are an MSP in the European Union you are probably familiar with the term DPO, or data protection officer. DPOs are required under GDPR and are responsible for the protection of consumer data while in the custody of the company. 

    • Episode Highlights:
  • Should MSPs start creating DPO roles?
  • When is the right time to hire a DPO?
  • What are the responsibilities of a DPO?

    • https://edps.europa.eu/data-protection/data-protection/reference-library/data-protection-officer-dpo_en

    19 min
  • Random Thoughts on Cybersecurity Consultants
    Cybersecurity has become a big business. And, it's getting bigger every day. Much has been made about the transition from MSP to MSSP, and cybersecurity consulting firms are cashing in on this business shift. Here are some random thoughts about cybersecurity consulting firms, what value they really are providing, and how MSPs ought to be viewing them in order to deliver the best possible managed services offerings to their customers.
    15 min
  • Random Thoughts on Cybersecurity Consultants

    Cybersecurity has become a big business. And, it's getting bigger every day. Much has been made about the transition from MSP to MSSP, and cybersecurity consulting firms are cashing in on this business shift.

    Here are some random thoughts about cybersecurity consulting firms, what value they really are providing, and how MSPs ought to be viewing them in order to deliver the best possible managed services offerings to their customers.

    15 min
  • Are Managed Services Clients on a Collision Course with Vendors?
    Recent cyberattacks involving vendor technologies could be creating more risk for managed services customers. Are these attacks setting clients on a collision course with technology vendors (not MSPs)? We will discuss on today's MSP Zone. 
    MSPs need to disclaim liability (in their customer contracts) for downstream vendors
    All systems are vulnerable. MSPs can’t indemnify them against all risks
    Make customers deal directly with vendors, allowing MSP to avoid taking on risk from the vendor
    SPLA vs EULA
    Is Microsoft the model to follow?
    MSP Zone Guest: Rob Scott, Scott & Scott, LLP
    31 min
  • Are Managed Services Clients on a Collision Course with Vendors?

    Recent cyberattacks involving vendor technologies could be creating more risk for managed services customers. Are these attacks setting clients on a collision course with technology vendors (not MSPs)? We will discuss on today's MSP Zone. 

    • MSPs need to disclaim liability (in their customer contracts) for downstream vendors
  • All systems are vulnerable. MSPs can’t indemnify them against all risks
  • Make customers deal directly with vendors, allowing MSP to avoid taking on risk from the vendor
  • SPLA vs EULA
  • Is Microsoft the model to follow?

    • MSP Zone Guest: Rob Scott, Scott & Scott, LLP

    31 min
  • Intel Explores Software for MSPs
    Chip manufacturer Intel has been serving the IT channel for decades. Today, Intel is heading in a new direction and it could have significant implications for the MSP and their customers.
    Episode Highlights
    Post-Pandemic Work Environment
    What are the best tools for communication & collaboration?
    Role of the MSP in managing these tools
    MSP Zone Guest: Brian Cockrell, Intel
    22 min
  • Intel Explores Software for MSPs

    Chip manufacturer Intel has been serving the IT channel for decades. Today, Intel is heading in a new direction and it could have significant implications for the MSP and their customers.

    Episode Highlights

    • Post-Pandemic Work Environment
  • What are the best tools for communication & collaboration?
  • Role of the MSP in managing these tools

    • MSP Zone Guest: Brian Cockrell, Intel

    22 min
  • Death of Pay as You Go?
    MSPs are facing increased pressure by some vendors who are requiring minimum recurring revenue levels in order to add new services, such as security. What will this mean for your MSP practice? We will discuss on today’s episode.
    27 min

About The MSP Zone

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Weekly discussion of news, events, and topics of interest to the global managed services professional community. The series will have the latest and most relevant discussions in managed services and…