The MSP Zone

The MSP Zone talks with Stephen Sweett, president of Buchanan Technologies, an MSP with headquarters in Grapevine, TX, about the shift to remote work, the growth of their MSP help desk, and the outlook for MSPs in the next few months. 

One of the discussion points includes the potential for MSPs to see shorter term contracts with clients, not because of weak demand for managed services, but because of a lack of knowledge concerning what IT needs they will have beyond a year from now. 

MSP Zone Guest: Stephen Sweett, president of Buchanan Technologies

This is not your father's RMM tool. The phrase could be the unofficial tagline for Augmentt, a new company with deep ties to N-able. 

In this episode of the MSP Zone, Derik Belair, CEO of Augmentt, discusses his deep experience in RMM software companies such as N-able and SolarWinds, and describes how monitoring and management of SaaS applications demands a new breed of MSP tools. 

Belair offers his opinions on the last twenty years of the managed services profession and where we are headed in the future. 

Today's MSP Zone Guest is: Derik Belair, CEO of Augmentt

There are many ways an MSP can serve its customers. Education and training are a few examples of services which will have meaningful benefits to the clients and to the MSP. 

Security training and education can be important tools for the MSP to service existing clients and win new ones. In this episode of the MSP Zone, we talk to cybersecurity expert Craig Taylor from CyberHoot about his top three cybersecurity training topics he believes all MSPs should be offering to customers. 

The MSP Zone Guest: Craig Taylor, CyberHoot

MSPs have been using contracts for many years to structure and codify their managed services relationships with clients. One of the tools MSPs have been using quite effectively in the last 10-15 years is the master service agreement (MSA). 

As MSAs have been more frequently employed in managed services relationships, there is undeniable change occurring in the MSP profession and specifically how MSA are being implemented during the sales process. MSP use of quoting tools, proposal generation, and obtaining signatures, are all forcing change within the sales process, ultimately challenging how we use MSAs. 

Today's MSP Zone guest is Rob Scott, lawyer and partner with Scott & Scott LLP, a Texas based law firm specializing in cloud and managed services law, among other areas. Rob presents a new model for utilizing MSAs for the modern day MSP. One of the most significant changes to the MSA and how it is used by MSPs is the practice of putting it online. MSP Zone discusses the risks and benefits of uploading your MSA, what needs to change in order to accomplish this goal, and how it could benefit your sales process. 

MSP Zone Guest: Rob Scott, partner at Scott & Scott, LLP

John Burgess, president of Mainstream Technologies, discusses the impact of COVID-19 and how he and other MSPs are doing. Inevitably, the economic recovery from quarantine will begin and we discuss this eventuality as well, and how MSPs should be positioned for success. 

MSP Zone Guest: John Burgess, president of Mainstream Technologies