The Big Themes:

• Not so Unified Communications. As many/most companies have shifted to some version of remote work, we’re seeing both the benefits but also the limitations of video communications.
• Virtual culture: We’re nearing a year of virtual, remote work for many of us. Nurturing, supporting and reinforcing culture is challenging in the best of circumstances. Ironically working remotely is forcing companies to be more intentional about their culture, causing some to reassess their cultural attributes and beliefs, and how best to train, nurture, and harness them.
• 5G, Cloud, Mobile, and IIoT are converging: To create a massive market transition. This is most acutely true in manufacturing, where we’re already getting glimpses of the future. While the news is mostly focused on the consumer impact, the reality is the B2B impact may be even larger.

The Big Quotes:

“There's another dynamic that we don't focus on, but I think is playing a major role here. And that's the dynamic of the multi-generational workforce.”

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