Adam and Ben talk with the CEO of Godiva Chocolatier, Annie Young-Scrivner. What are the areas of big opportunity and how do we better engage with consumers across the globe? Annie shares how Godiva operated up to the pandemic and how the company has responded since. They discuss the accelerating migration of customers to digital and simultaneous changes in customer behavior.

Dominic Engels, CEO of Stone Brewing, shares how a 24 year old craft brewer has embraced digital and how their customers have adapted to the new technologies and conveniences. Dominic, Adam, and Ben discuss how you can foster and cultivate a spirit of innovation within your team. 

Former Starbucks Global Digital Marketing VP and Blue Nile CMO, Alex Wheeler, joins the show. Alex shares insights and learnings in customer engagement from experience and observations of leading global brands. They discuss how to listen to and show how you are taking care of your customers. How has the new digital customer evolved? Are businesses able to create new digital experiences that will last beyond the pandemic? Where do we go from here and how do we innovate to meet the digital customer?

Get familiar with your hosts as Adam and Ben dive into the rapid digital acceleration of customer experience. They share their experiences as dining and retail company executives and their observations on how brands are working to pivot their customer experience through the dynamic shift due to COVID.