Women in HVACR board member Danielle Putnam interviews Rodney Koop, Founder of The New Flat Rate. As a Contractor, Rodney describes the busyness women face in our industry and how to focus and find loyal customers. Keeping the main things the main thing.

Why we have levels of Repair in The New Flat Rate Menu Pricing Books.

How to Review your equipment pricing preview in fifteen minutes or less.

This audio answers the question- "How do you choose the best level of Repair for the job?"

Simplify how to price for multiple repairs, creating a terrific customer experience.

Stay in touch with your technicians and customer base by doing ride alongs with your techs. Find out if they are following the script and what are their results - they may simply be missing a small detail which you can help them with!

You are solving your customers problem, but as the Trusted Advisor, it is also your responsibility to point out potential dangers or future breakdowns.

Your customer had a problem, so they called you! They already have put confidence and trust in you because they called you...but during the service call, you actually become the Trusted Advisor.

The script, what to say when presenting a menu of options to your customer and how to allow them to choose which option they want.

The overall picture and process for arriving on site, greeting your customer, doing a diagnosis, presenting options and performing the repair.