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The New Flat Rate
By The New Flat RateBusiness
The New Flat Rate episodes
- How to Manage Your Service Company Remotely
Are your technicians dispatched from home? In this episode, you'll learn some tips and tricks to manage your service company remotely.
Questions for The New Flat Rate?
Email: [email protected]Web: www.TheNewFlatRate.comCall: (706) 259-8892Contact Mike O’Neill: Web: https://bench-builders.com/Linkedin: https://www.linkedin.com/in/michaelpauloneill/Bench Builders Podcast featuring Danielle Putnam: https://bench-builders.com/podcast-episodes/34-danielle-putnam/
SHOW NOTES
Mike O’Neill’s Story [01:53]
The Ruthless elimination of hurry [05:20]
The Number 600 [10:28]
Productivity has gone up [17:25]
Team company meetings [24:18]
The service call life cycle [25:20]
Giving your technician's structure [27:36]
Atomic Habits [32:08]
Hiring Matrix [25:29]
Contact Mike O'Neill [36:30]
LINKS & RESOURCES
To get The New Flat Rate’s hiring matrix or the job scorecard, email [email protected] to request it!
Contact Mike O’Neill: Web: https://bench-builders.com/Linkedin: https://www.linkedin.com/in/michaelpauloneill/Bench Builders Podcast featuring Danielle Putnam: https://bench-builders.com/podcast-episodes/34-danielle-putnam/
Books we recommend during this episode-The Ruthless Elimination of Hurry: How to Stay Emotionally Healthy and Spiritually Alive in the Chaos of the Modern World
[05:20]
-Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones [32:08]
39 min - Accounting for a Struggling Contractor
In 2017 Rodney Koop did a webinar on how to do accounting if you're a struggling contractor. Learn Rodneys three accounting keys to make sure your service company is profitable.
www.TheNewFlatRate.com
www.MyFBU.com
Email: [email protected]
Phone: (706) 259-8892
Show notes:
A short story of a struggling contractor [00:34]
1. Project Your Profit [4:53]
2. Prove Your Profit [7:50]
3. Protect It [28:18]
32 min - How to Make Your Team Feel Valued by Speaking Kind Truth
As a business leader, do you know how to handle your employee's mistakes and business conflicts in a way that results in a stronger team and a happy work environment? Learn how to be a solid team leader with Dr. Frank Corbo.
www.TheNewFlatRate.com
Show Notes:
Introducing Dr. Frank Corbo [00:29]
What is "kind truth"? [2:06]
Five ways to make your team feel valued [7:54]
Communicate core values by example [12:55]
Four qualities every leader needs [15:27]
How to establish common ground [21:34]
Building relationships and handling confrontation [25:59]
Continuous leadership development [35:05]
Links and Resources:
- Dr. Corbo on LinkedIn
- Dr. Corbo's ChiroWorkshops
- Habitology
- Dr. Corbo's cell: 972-835-7495
- Dave Ramsey on Profit Sharing
- John Maxwell Courses
1 hr 1 min - Avoid Team Burnout with Open Communication
Contractors are experiencing a time of historic growth. How can you take advantage of this renewed demand to grow your business and your team, while at the same time caring for your existing employees' needs? Learn to balance all of these objectives with Pete Danielson on TNFR Podcast.
Show Notes
- Historic growth for Contractors [1:18]
- Meet Pete Danielson [3:30]
- How to keep your team engaged during extreme growth [5:24]
- How to grow your team [11:38]
- Effective team meetings [13:56]
- Service World Expo [17:19]
Links and Resources:
- Service Roundtable
- EOS Worldwide
- Podcast Promo Code: SWEPOD21
Have questions about The New Flat Rate?
Phone: (706) 259-8892
Email: [email protected]www.MenuPricing.com30 min - Online Advertising for Contractors Made Easy
Learn how online advertising works, how contractors are using it to grow their businesses, and how to protect your company from hackers on the latest episode of TNFR Podcast.
Show Notes
- Cyber security to prevent ad hacking [2:35]
- Getting started with Facebook ads [10:40]
- Which social platform is best for advertising? [13:15]
- Using TikTok as a recruiting tool [16:08]
- How to connect with your community through social media [19:36]
- How Online Access can help your business [23:33]
Links and Resources:
- Online Access
- Vincent's Heating & Plumbing
- CompanyCam
- Women in HVACR
- Colleen Keyworth's cell: 810-334-6711
- Colleen Keyworth's email: [email protected]
39 min - Cyber security to prevent ad hacking [2:35]
- How to Be a World-Class Technician
Are you ready to be a world-class technician? Susan Wedeven shares four ways you can exceed your customers' expectations for profit.
Show Notes:
- 0:19 Introducing Suzanne Wedeven
- 2:11 What is your motivation?
- 6:59 Do you have pride in your company?
- 9:03 Do you understand why sales matter?
- 11:49 Do you enjoy your role as an educator?
- 17:12 How to handle customer hesitation
Links and Resources:
- The New Flat Rate's Menu Pricing System
- Ride Along Coaches
23 min - 0:19 Introducing Suzanne Wedeven
- The Dirty Secrets of Profitable Duct Cleaning
The demand for duct cleaning, and indoor air quality services in general, is through the roof right now. Are you taking advantage of this opportunity?
Show Notes:
- Introducing Cameron Bell [5:36]
- Why duct cleaning is a missed opportunity [11:58]
- Secret 1: upfront pricing [21:19]
- Secret 2: the "no-selling conversation" [27:11]
- Secret 3: customers value duct cleaning [32:15]
- Duct cleaning leads to further opportunities [36:15]
- Rotobrush with pricing pages for the win [41:28]
Links and Resources:
- Rotobrush International
- The New Flat Rate
1 hr 6 min - Introducing Cameron Bell [5:36]
- How to Build a Loyal Team of Reliable Technicians
Are you afraid to implement changes in your business because you don't want to lose employees? If so, you're not alone. In this episode, a contractor friend of ours Don Hilderbrand of PlumbSmart Technologies has innovative ideas you can use right away.
Questions? Email us at [email protected]
www.TheNewFlatRate.comShow Notes:
- Introducing Don Hilderbrand [1:24]
- How to find new employees [7:50]
- Overcoming the fear of losing employees [13:50]
- Thinking outside the box with TNFR [17:30]
- How to implement changes [20:35]
- Customizing performance incentives [25:11]
- Giving options to clients [30:19]
- Building a unified, loyalty team [35:45]
Links and Resources:
- PlumbSmart Tech
- Skills USA
- PHCC Apprentice Program
- TNFR's Menu Pricing System
49 min - Introducing Don Hilderbrand [1:24]
- Inspire Customer Loyalty with Wow-Factor Service
What is guaranteed to make your business stand head and shoulders above the competition? Wow-factor service is the key! When you go the extra mile, you inspire loyalty in your customers. Learn how as we sit down with Derek LoVerde of To Your Success.
Show Notes
- Introducing Derek with To Your Success. [1:45]
- How To Your Success helps contractors build long-term client relationships. [3:24]
- Why customers are the cornerstone of a contracting business. [7:16]
- Genuine human connection will "wow" your customers. [9:37]
- Value that trumps buyer's remorse. [15:43]
- Inspiring loyalty in your customers. [16:51]
- The power of gifts to improve customer satisfaction. [18:20]
- Contractors are in a relationship business. [22:59]
- Going above and beyond customer satisfaction. [27:18]
- Wowing your customers with no-pressure sales. [31:17]
- How to "own the home" where you provide service. [33:32]
- Wow-factor service means being attentive. [35:52]
- How leadership can help team members succeed. [37:24]
Links and Resources:
- To Your Success
- Contact To Your Success
- The New Flat Rate
- 101 Wow Factors
Questions?
Email: [email protected]Phone: 706.259.8892Web: www.MenuPricing.com47 min - Introducing Derek with To Your Success. [1:45]
- Three Keys to Finding Freedom in Your Business
Danielle Putnam sat down with contractor, consultant, author, and business coach, Rob Matheny on TNFR Podcast to discuss the million-dollar question: How can you build freedom in your business? In other words, how can you build a business that makes enough money while still allowing you to take time off, to feel free, and to enjoy your job and family more?
Show Notes:
- Introducing Rob Matheny [1:42]
- Finding good people [5:40]
- Working with family members [10:07]
- Automating processes [15:31]
- Learning to be organized [20:05]
- Being a good communicator [24:48]
Links and Resources:
- Be a Service Ninja by Rob Matheny
- Two Second Lean by Paul Akins
- The Founder's Mentality by Chris Zook and James Allen
- Never Split the Difference by Chris Voss
- Email [email protected] to receive TNFR's Process Writing Kit
31 min - Introducing Rob Matheny [1:42]
About The New Flat Rate
From the publisher's feed
There are a whole lot of misconceptions in the world of running a service business.
The New Flat Rate podcast helps debunk the myths and begin a paradigm shift.
For more information on The New Flat Rate, which is an automatic add-on selling system and process development company, go to TheNewFlatRate.com.