How can boutique hotels leverage cutting-edge technology to enhance guest experiences while maintaining a personal touch? In this episode, Konstantin Ernstberger, co-founder of The New Group, reveals the innovative strategies that are reshaping the hospitality landscape.

Key Takeaways:

• Discover why an open API is crucial for modern Property Management Systems (PMS) and how it can streamline operations and enhance guest interactions.
• Learn how The New Group utilizes AI-driven revenue management tools to optimize pricing strategies and improve profitability.
• Explore the balance between automation and human connection, and why emotional intelligence is becoming a vital skill for hotel staff in the age of technology.