Business owners oftentimes change their model when they start to lose money. This is a good way to tell if you are doing something wrong and you need to make a shift in the business. Arik Levy did this with his laundry locker business, but he also listened to customers who asked him if he could solve their package problem. He founded Luxer One in response to that and is now the leading package management technology company. Arik shares that when you get a vision for entrepreneurship, it’s important not to look at your full time job as the thing that hinders you from starting your own business, but as the first step that will make your transition flow smoother.
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Arik Levy on Smart Package Delivery, Making the Market Safe and Automated
On this episode, I'm joined by Arik Levy. Welcome, Arik.
I appreciate your time and excited to be here.
For those folks who don't know what a laundry locker is or delivery locker, we all know what the word “locker” means, but for folks who maybe haven't experienced these before, can you start off telling our listeners what is this locker we're talking about?
You talked about two different products that we have and two different businesses that I've started. The first one I started with a company called Laundry Locker. I started that back in 2005, almost thirteen years ago, where we put lockers in buildings for dry cleaning and wash and fold. It’s a gym locker type looking thing where you would hang your clothes in there and put your dirty clothes in. We come around and we'd pick them up. We service them, put them back in the locker, and you pick it up at your convenience. The whole concept of the locker started back then with me. It was a very simple way for you to drop stuff off whenever you want and the dry cleaner to be able to pick it up at their convenience, and drop it off again. It’s a very seamless transaction where it's unattended by both parties, but very secure on both of your schedules.
About four years ago, we parlayed that into the package world. You can imagine these laundry lockers, one of the major places that we’re placing them was into apartment buildings, so large apartment buildings where people live, and they need to get their dry cleaning done. That's how we started the business. Luxer One, which is our package lockers are similar lockers. They're much more advanced and a much more technologically sophisticated platform, but in essence they allow the same thing. They allow somebody to drop stuff off, so usually that's a carrier like FedEx or UPS or an Amazon driver coming to a building, dropping off the package in our locker. It's secure, it's accountable, and then the recipient receives a notification that says, “Your package is ready.” They go down to the lockers at their convenience. They scan their access code at the lockers, it pops open, they pick up their package, and they're on their way.
How was it that you discovered that there was this package management problem that you wanted to solve?
The opportunity came to us from the properties that we had our laundry lockers in. Not only that, we also sell these laundry lockers through a lot of different partners all over the globe. We've got about 75 different companies that are doing somet...