The Passionate Pediatric Dentist

Outstanding organizations can do great with things the resources they have on hand. Many organizations will focus on what they need first in order to improve. This can lead to delay and stagnation. Strive to do the best you can with what you have on hand first. What is stopping you?

Bringing in a new doctor to the TEAM is one of the most significant decisions you will make. Likewise, joining a practice as a new doctor is just as significant. In this episode Dr. Elliott and I talk about what you need to think about, as well as some great advice for bringing in a new doctor. Bobby shares a ton of pearls in this episode so take notes!

Every organization has policies. However, sometimes sticking to the policy can lead to a negative customer experience. There are times when we need to be flexible. Knowing when to be flexible, and when to stick to the policies is essential for any organization that wants to be exceptional.

What does celebrate mean to your organization? Understanding how your organization recognizes both small and large achievements in key to keeping TEAM members motivated and valued.

When dealing with challenges in the office, why does it take us so long to pick up the phone and call a friend, mentor, or consultant to ask them for help? In this episode Gay Lowry (Lowry Consulting) and I talk about how important it is to have a consultant, or at least a mentor or friend helping you. Running a dental office today is a complex business that you cannot run alone if you want to run it well.

For any organization to be exceptional, you need TEAM members who practice personal accountability. Being accountable to the organization is one thing, but being accountable to yourself is much harder.

Attitude is everything. In order to build an outstanding culture, your TEAM needs to believe in the mission, and values of the practice. If they don't believe, then they should leave.

Hiring someone based on character, and not primarily their accomplishments is central to building a good team.

Keeping your promise, keeping your word, is essential for any organization to succeed. Your TEAM needs to know that you will follow through. No-one is perfect, and there will be times when we can not. When that happens, just be honest and communicate with your TEAM. That is the best way give the TEAM a chance to help one another.

Having a healthy sense of competition is essential for any organization. However, if your team becomes competitive with one another, they will loose sight of who the real competition is.