In this episode I have a conversation with Gay Lowry, an amazing practice consultant and friend. We discuss her journey into practice consulting and what she is doing to help practices thrive. She shares some amazing pearls about TEAM huddles, TEAM dynamics, and social media. We also discuss how to prepare associates to interact with TEAM members to help prevent resentment if there is suspected favoritism. A great first episode with Mrs. Gay Lowry!

If you run your organization lean and mean during the good times, you will be lean and mean during the tough times. Outstanding organizations discipline themselves to be prepared. Do you have any "Fat" you need to trim from your organization?

Everyone is a customer. In any outstanding organization you need to remember that everyone you interact with, both patients, and TEAM members are customers. Meaning, you must treat everyone with the same level of attention you would a customer, who as the expectation for great service.

The real test of an outstanding organization is whether its actions reflect its values.

Know what the mission of the organization is, and build your culture, build your TEAM around it!

Humility is essential if you want your organization to be outstanding.

Welcome to the Morning Huddle! This is a podcast focussed on presenting short, thought provoking ideas taken from different books related to customer service and how we apply it to running a dental practice. In this episode we start John Millers Book, "Outstanding, 47 ways to make your organization exceptional." In chapter one, we discuss why it is important to build a culture that values performance over titles. Enjoy!

TEAM development, coaching, culture, hiring and firing, and how to develop a leadership committee within your practice. Dr. Warcup and I continue our discussion on how he developed his practice culture. You will want to listen twice to get all the pearls from this episode!

In this episode I introduce Dr. Justin Warcup to the PDDx community. Justin and I have been friends for a few years and are both young practice owners. We talk about his journey to becoming a pediatric dentist and buying an existing practice that has been in the community for over 30 years. We dive into how he found a better work life balance after going through a very tough first year of ownership. You don't want to miss it!

Welcome to our first podcast episode! We are super excited to start this podcast journey and hope you enjoy listening. In this episode Bobby and I talk about how pediatric dental directions started and then talk about a number of practice pearls. One topic we discuss is work life balance and how to create a schedule that works. Enjoy this first episode, and let us know what you think! www.pddx.us