While it is important to recognize mistakes, how you move forward, how you recover after making a mistake is the mark of an outstanding organization.

How can any organization meet the needs of the changing culture without new ideas? Outstanding organizations understand the importance of creating an environment where ideas are valued over politics. How does your organization compare?

It is important to remember to choose our words wisely based upon the situation we are in. This means we need to speak to our customers in a language they understand and comprehend, not in dental terms. Customer centered communication is essential for any organization that desires to be outstanding.

Do you have questions about Marketing? In this episode, Bobby and I cover marketing basics and offer 5 starting points for any practice in need of a marketing makeover. These are easy, straight forward tips you can start implements right away. Be sure to take notes!

Everyone in an organization is responsible for setting and maintaining the tone of the Culture.

When you have something on your mind, speak up! It is important in any organization to foster an environment where ideas can be shared and discussed openly. Otherwise, how are you going to let your TEAM know their opinions matter?

Making meetings meaningful is an art that comes from experience. If you want your TEAM to be engaged, you need to follow some simple rules for running an effective meeting.

Caring, Criticism, and Correction, the three "C" that we all have a tough time balancing when dealing with TEAM members. In this episode I talk with Gay Lowry about how we can apply caring, criticism, and correction in the right way, and in the right order to help hold our TEAM members accountable and build them up at the same time. Listen to this episode twice and make sure to take notes!

Practicing dentistry is a lifelong journey. In this episode Dr. Justin Warcup joins me for a discussion about how we can find balance to help us enjoy the journey that is our profession. Each of us can speak to the many challenges we face in our day to day lives, but what do we do to recharge when the day is done? If we cannot find a way to balance the good and bad, we run the risk of burning out and loosing the fire that drove us to become dentists in the first place. After you listen to this podcast, take time for yourself and your significant other. Find a way to recharge so you continue to enjoy the journey!

Being a boss is a huge challenge, but it also brings many rewards. How did you decide being a boss was right for you? In this podcast Bobby and Phil talk about being a boss, what it means to each of them, and how they decided that taking on the mantle of "boss" was right for them. As usual there are many pearls and shared experiences that make this a great episode!