In this webinar, Intiveo’s VP of Customer Experience, Ryan Dalton, provides insights into which success metrics are the most meaningful for dental and oral surgery practices. We walk you through which benchmarks help you measure the success of your patients’ experience and your engagement with them. Some of these benchmarks include:

We provide context for each metric and benchmark, giving you the information you need to strategize for patient engagement at your practice!

Join us for an insightful episode of The Patient Experience Blueprint, where we explore the vital link between staff satisfaction and patient satisfaction in dental practices. We are thrilled to introduce Monica from Blossom Dental Consulting, who brings a wealth of experience and expertise in transforming dental practices through positive staff engagement.

In this episode, we'll delve into the direct correlation between happy staff and happy patients, uncovering how high staff morale translates into better patient care. Monica will share her insights and practical strategies for creating a positive and supportive work environment, backed by real-world examples of practices that have successfully enhanced both staff and patient satisfaction.

From communication breakdowns to logistical hurdles, we shed light on the various obstacles that practices face when transferring patients between practices and specialties. Through engaging discussions and real-world examples, listeners will gain valuable strategies and best practices for navigating referral processes more effectively. Whether you're a practice seeking to enhance patient care coordination or a patient interested in understanding the complexities of referrals, this episode offers invaluable perspectives on streamlining the referral journey for better outcomes. Tune in to discover how collaboration, communication, and innovation can pave the way for smoother transitions and improved patient experiences in healthcare.

Join us for this episode of The Patient Experience Blueprint as we delve into the realm of effective communication with new dental patients. In this episode we will explore techniques to go beyond surface interactions and create lasting connections. Sara Van Kruyssen joins Intiveo, and will share practical strategies for building rapport, fostering trust, and addressing patient concerns right from the initial encounter. Whether you're a seasoned practitioner or a newcomer to the field, this webinar promises valuable insights to enhance patient engagement and satisfaction in your dental practice.

You got into dentistry to help support great oral health outcomes. So why are we talking to you about marketing? Having a good marketing strategy is an important way to grow your dental or oral surgery practice. Leveraging word-of-mouth in the digital sphere can help you cast your net wide as you find loyal patients to connect with your practice. In this episode of “The Patient Experience Blueprint” Intiveo’s Meghan Clark sits down with Melissa Barlock of Enspire Dental Opportunities to discuss dental marketing strategies - and to help you take a fresh look at what you're already doing. Word-of-mouth is a time-honored way that dental practices grow. This part of marketing your dental practice has always been integral. This is still true - and, it’s especially true in the digital space. Word-of-mouth as a concept has seamlessly transitioned into the online arena, manifesting as digital marketing efforts that resonate with the same spirit of personal recommendation. When patients share their positive dental experiences on social media or leave glowing reviews on Google, it acts as a modern referral. It’s important to conceive of marketing in the digital age as simply a newer version of word-of-mouth, where social proof and testimonials play pivotal roles in attracting new patients. Harnessing the power of your online presence allows you to amplify your practice.

Most patient management software contains a few ‘communication’ features - but what if we told you that practices are still miscommunicating despite these tools?

The costs of miscommunication for dental practices can be high. This is true not only between dental practice and patient, but between practices themselves as well (such as communication for referrals). These costs are not always obvious, but in this podcast, Intiveo CEO and Cofounder Josh DeVries will take a close look at what they are.

The good news is that identifying the causes of miscommunication has enormous benefits for your practice. Knowledge is power! Being armed with this understanding will equip you and your team to make the right choices for your practice.

Find our guide here: https://intiveo.com/cost-of-miscommunication/

Chat with us today: https://intiveo.com/contact/

In recent years, the workload at dental practices has undergone significant transformations, leading to staff members increasingly sacrificing breaks and working overtime to keep up with daily demands. However, there's a beacon of hope in the form of innovative software solutions. In this episode, moderated by Nathan DeVries, Co-founder and CCO of Intiveo, we delve into the pivotal role software plays in alleviating staff burnout while enhancing practice efficiency.

Joining us are esteemed guests Dr. Sean Lim, OMS at Implant Surgical Centre (Toronto); Monica Watson, Dental Consultant at Blossom Dental Consulting; and Melissa Barlock, Dental HR Consultant at Enspire Dental Opportunities. Dr. Sean Lim brings his expertise from the front lines of oral surgery, Monica Watson offers insights garnered from her extensive consulting experience, and Melissa Barlock shares her knowledge in optimizing human resources within dental practices.

Together, we explore the myriad ways in which software empowers dental staff to reclaim valuable time, whether it's automating administrative tasks, streamlining patient communications, or optimizing scheduling. From practical tips to real-life examples, this episode equips listeners with actionable strategies to foster a healthier, more efficient work environment within their dental practices.

Tune in as we uncover the transformative power of software in revolutionizing dental practice management, mitigating burnout, and ultimately enhancing patient care.

In this webinar, we’ll dive deep into the way the workload has changed in the dental industry since 2020 - and what dental practices can do to reduce staff burnout and regain equilibrium in the workplace. Joining us for this dynamic, insightful webinar is Nick Sartore, Manager of Customer Onboarding at Intiveo. Nick brings valuable insights gained from 3.5 years in the dental industry and an impressive 12-year track record in CX work. His expertise will contribute to the discussion, helping set you on the path to finding the right tools for your dental practice.
Some of the main ways that the pandemic shifted the dental industry is through:
Staff cross-training and multi-tasking
Dentists sharing in administrative, dental assistant, and hygienist duties
Staff are moving on more quickly, or the pool of workers is small
The purpose of this webinar is to address how to troubleshoot some of the main issues that dental practices are facing as a result of changed workloads, including:
Identifying inefficiencies and strategizing to mitigate them
Evaluating if your practice has the right tools to succeed
Creating a healthy work environment in which staff are invested in the practice

Join Intiveo’s Senior Customer Experience Manager Raquel Dreesen as we explore the CRAWL, WALK, and RUN levels of patient experience. In this dynamic webinar, we will explore the different logistical and emotional levels of what patients experience at dental practices.
We will take a deep dive into how manual tasks shape the CRAWL level of the patient experience; how simply choosing and using a few features of software is a great start at the WALK level; and what the RUN level looks like with software in place, all of its features in use. From the emotional perspective, we will discuss how empathy and team cohesiveness play a role in creating a great experience for your patients.
Join Raquel Dreesen as she offers unique insights, fostered by conversations our Customer Experience team is having with dental professionals and office managers every day.
Key Objectives:
Give participants the right insights to evaluate their practices patient experience
Identify and understand the challenges associated with the CRAWL level of patient experience.
Gain insights into the patient journey at each level, recognizing key touchpoints.
Recognize and address the pain points experienced by patients at each level.
Learn actionable strategies to enhance empathy between staff and patients, fostering a more positive patient experience.

“Patient-centered care” is more than a buzzword; it’s a fundamental shift in developing treatment plans and providing patient care, and it benefits patients as well as the practices. In this episode moderated by Josh DeVries our co Founder and CEO of operations, our panelists explore curating the experiences of oral surgery patients. You’ll hear practice leaders discuss innovations that transform the patient experience at their oral surgery practices, and you’ll find out how they are using technology and compassionate care to make a difference in oral surgery.