PRC's Assistant Director of Collections shares thoughts about leading healthcare organizations by treating their patients with the utmost respect.

In this episode, we speak to someone who works to create a positive company culture in the collections industry and how those efforts can be applied in healthcare.

John’s first job was as a revenue cycle director at a hospital, an experience that taught him a lot about healthcare. He talks about what has changed, the interactions that make it better than average, and what revenue cycle directors can do to be proactive.

A lot has been said about leadership, but in this episode, John offers some thoughts on what real leadership means in healthcare.

This month, host John shares thoughts after a recent gathering of healthcare professionals talking about issues critical to the industry. This gathering led to a discussion of the human experience.

PRC President Geoff Miller turns the mic around to find out what John has learned in his career and after a year of asking others about The Patient Experience.

People often feel surprised to see their hospital bills — even after insurance covers its portion. Wanda Taylor at Cone Health explains how they improve that part of the patient experience.

The EBO Manager for Professional Recovery Consultants talks about the steps she takes to make sure patients have a top-notch patient experience.

In this episode, we talk to Jeannine Underdown-Collins, former Town Council Member in the Town of Boone. Jeannine shares her thoughts about the changes in healthcare in a smaller community.

The world changes so rapidly, yet it can feel like healthcare tends to move slowly. In this episode of our podcast, Chuck Mantooth, president and CEO of Appalachian Regional Healthcare System, talks to us about the initiatives they follow to provide excellent experiences.