Part of the challenge of improving patient experience is making sure patients are not confused by bills. We spoke to Neil Wlodya, AVP of Patient Experience at Atrium Health, about how to help people understand their insurance coverage and what to expect when paying for healthcare.

Providing an outstanding patient experience each and every time is not easy, but studies show doing so has an impact on a hospital's’ bottom line. Al Williams, a member of the Admission team at UNC Rex Hospital, recently impressed me with his care to family members during a hospitalization.

I had the privilege to meet and develop a friendship with Steve Ford at a recent conference.  He inspired me with his insight of vision. As healthcare leaders, vision is critical.

In this episode, we speak to Merikay Hunt about her work. She is the author of "My Year on the Inside." in which she explores the challenges of transforming the Patient Experience for a hospital in North Carolina.

Realizing the importance of the pre-encounter piece of hospitalization, Cone Health opened a pre-service center to improve the overall patient experience and reducing denials by getting the right information up front.

Nursing is one of the most challenging jobs in the medical field because nurses are the ones on the front lines with the patient experience. We chat with Claire Cline about the challenges nurses face today to provide five-star compassion.

Host John Cook talks about the highly competitive nature of the health business today and how the patient experience can affect an organization's bottom line.