The Payroll Podcast

Nick Day is joined on The Payroll Podcast sofa by Stephen M. R. Covey!

Stephen M. R. Covey is the New York Times and #1 Wall Street Journal bestselling author of “The Speed of Trust: The One Thing That Changes Everything”, which has been translated into 22 languages and has sold over 2 million copies worldwide.  Its foreword has been written by Stpehen R. Covey, the Author of the bestselling book "The 7 Habits of HIghly Effective People".

He is also the co-author of the #1 Amazon bestseller Smart Trust.

Stephen brings to his writings the perspective of a practitioner, as he is the former President & CEO of the Covey Leadership Center, where he increased shareholder value by 67 times (from £2.4 million to £160 million) and grew the company to become the largest leadership development firm in the world.

A Harvard MBA, Stephen co-founded and currently leads FranklinCovey’s Global Speed of Trust Practice.

He serves on numerous boards, including the Government Leadership Advisory Council, and he has been recognized with the lifetime Achievement Award for “Top Thought Leaders in Trust” from the advocacy group, Trust Across America/Trust Around the World.

Stephen is a highly sought-after international speaker, who has taught trust and leadership in 55 countries to business, government, military, education, healthcare, and NGO entities.

1. Developing trust is going to be the key subject for today’s podcast and I think it is especially relevant for those working in senior leadership  related positions right now as organisations strive to maintain engagement, relevancy and stay ahead of the digital curve. So with this in mind, Stephen, I would love to know this – is trust a learnable skill?
2. You say in your book that “Trust is a hard-edged, economic driver” – what do you mean by this?
3. What initiatives do you see trust impacting Trust the most?
4. So, in your view, Is trust earned or is trust given?
5. You say in your book that “Trust is the new currency of our interdependent, collaborative world” – with this in mind, is it possible then to restore trust when it has been lost?
6. You have a chapter in the book which talks about how “Families are organisations too” – I love this concept. Can you bring this concept to life for our listeners?
7. Right now as many businesses evolve to working from home models of management, which requires trust for them to work optimally, what are the four questions you like to ask organisations that you state in your book, often result in “A-Ha” moments as a result!
8. Where is leadership going?
9. What’s the next “big thing?” in the world of Trust and Leadership?

• Website: https://www.franklincovey.com/
• Speed of Trust Audio Book
• Get the Book – The Speed of Trust
• https://www.speedoftrust.com/
• LinkedIn Profile: Stephen M. R. Covey
• Twitter Profile: Stephen M. R. Covey
• Nick Day, Host of The Payroll Podcast LinkedIn Profile
• JGA Payroll Recruitment: Leading Payroll Recruiters
• The Payroll Podcast on Apple Podcasts: iTunes
• Payroll Podcast Previous Episodes
• Listen on Podbean

Of course, if you are Payroll Leader listening to this podcast and you have a payroll-related vacancy that you would love some specialist payroll recruitment support with – please also get in touch with me!  I would love to help show you what a great Payroll recruitment experience feels like!  You can reach out to me directly at [email protected] or give me a call – 01727800377

www.jgarecruitment.com

Nick Day is joined on The Payroll Podcast sofa by James Herbert, Founder and CEO of Hastee, a revolutionary fintech business that drives financial health and productivity by enabling employees to choose when they receive their earned pay.

Hastee’s Earnings on Demand platform also provides financial education and management tools as well as rewards and benefits via the Hastee Card; the worlds’ first debit card that gives people dynamic access to their salary as they earn.

With two-thirds of UK workers affected by personal finance-related stress in 2020, but with less than one in five businesses offering a financial wellbeing programme to combat these challenges and with pay on demand services being a hot topic for payroll professionals right now, Nick thought this would be a great time to welcome James to the show!

1. Could you provide us with your outlook on the impact of Coronavirus on workers and ultimately payroll?
2. Pay on Demand services seems to be a hot topic for payroll professionals right now. Despite it being talked about, in a recent CIPP members survey only 12% of 413 payroll professionals surveyed believed pay-on-demand services were an attractive benefit for the workforce. With this in mind, I wondered if you could help explain the benefits of Hastee and how you are set up to help businesses?
3. How does Hastee drive productivity and improve retention?
4. What impact does liquidity have on mental wellbeing?
5. Are there any Hastee success stories you can tell us about that really demonstrates the benefits of on-demand-pay for those still not convinced?
6. Where do you think the responsibility for employee wellness really sits? Do you think wellness should fall under the responsibility of payroll?
7. How simple is Hastee to integrate and use for payroll?
8. How do you view the future of payroll?

• James Herbert's LinkedIn Profile: https://www.linkedin.com/in/herbertjames/
• Hastee: https://www.hastee.com
• Nick Day, Host of The Payroll Podcast LinkedIn Profile
• JGA Payroll Recruitment: Leading Payroll Recruiters
• The Payroll Podcast on Apple Podcasts: iTunes
• Payroll Podcast Previous Episodes
• Listen on Podbean

Of course, if you are Payroll Leader listening to this podcast and you have a payroll-related vacancy that you would love some specialist payroll recruitment support with – please also get in touch with me!  I would love to help show you what a great Payroll recruitment experience feels like!  You can reach out to me directly at [email protected] or give me a call – 01727800377

www.jgarecruitment.com

Nick Day is joined on The Payroll Podcast sofa by joined by Simon Parsons, Director UK Compliance Strategies at SD Worx who serve over 70,000 companies with payroll and HR services worldwide!

Simon has been a major contributor to SD Worx’s payroll expertise since 1984. Besides being influential in the development of SD Worx’s payroll services, he is a major presence on a number of HMRC consultative groups and committees. A fellow of the Chartered Institute of Payroll Professionals and one of the original Masters of Science in Payroll Management, Simon is a regular author and speaker on subjects related to reward and payroll.

Simon is also Chair of IReeN, the electronic exchange with government user network, and Honorary Chair of the BCS (the chartered institute of IT) Payroll Specialist Group. He also launched https://payadvice.uk/ in April 2019 to offer a means of fast distributions of breaking news, expertise and guidance – articles which you may be familiar with as we share them regularly in our very own JGA weekly payroll newsletter too!

Simon has been named in the Reward 300 Hall of Fame lists since their inception in 2009 and has won a number of awards for his services to payroll – which we will find out more about during the course of this podcast!

1. As part of the original cohort of the Master of Science in Payroll Management, what is your background and how did you become involved in the payroll developer industry?
2. What have you learned during your payroll career and what is it you love so much about payroll?
3. You are Chair of the BCS Payroll Specialist Group and chair of IReeN. Who do they represent and what do they do?
4. What are the acronyms BIB and PIP?
5. Where do you think the big risk challenges for UK PLC?
6. Is it wrong to say Payroll is exciting - we find out!
7. What are the major challenges and opportunities for the industry going forward?
8. Working for a leading payroll services provider such as SDWorx means you are at the coalface of payroll innovation, so what are the technological innovations you are most excited about?
9. What are the legislative changes do you think will have the biggest impact on payroll operations in 2021/22?

• Simon Parsons LinkedIn Profile: https://www.linkedin.com/in/p-simon-parsons-m-sc-fcippdip-mbcs-bb95b713/
• SD Worx: https://www.sdworx.co.uk/en
• PayAdvice: https://payadvice.uk/
• IReeN: https://ireen.net/
• Nick Day, Host of The Payroll Podcast LinkedIn Profile
• JGA Payroll Recruitment: Leading Payroll Recruiters
• The Payroll Podcast on Apple Podcasts: iTunes
• Payroll Podcast Previous Episodes
• Listen on Podbean

Of course, if you are Payroll Leader listening to this podcast and you have a payroll-related vacancy that you would love some specialist payroll recruitment support with – please also get in touch with me!  I would love to help show you what a great Payroll recruitment experience feels like!  You can reach out to me directly at [email protected] or give me a call – 01727800377

www.jgarecruitment.com

Nick Day is joined on The Payroll Podcast sofa by Simon Bocca, Founder of  PayCaptain!

After a total of 16 years immersed in the highs and lows of HR and Payroll tech as COO and Chief Growth Officer at Fourth Hospitality, which he helped grow from 5 to over 1,200 staff in the UK, UAE and USA, Simon left in 2020 to realise his dream of launching his own business, called PayCaptain.

PayCaptain pledges to improve the payroll process and the employee payroll experience; by embracing the latest technologies, banking capabilities and the best strategies for employee financial wellbeing. More about that, later in the podcast.

Simon is passionate about technology and passionate about putting the employee front and centre, so Nick is delighted to welcome him to The Payroll Podcast!

1. You have over 20 years’ experience developing payroll technologies where you have had first-hand experience at seeing the world of payroll evolve. However, what does being innovative actually mean – specifically for the payroll function?
2. Is there scope/time for payroll to be innovative?
3. How can payroll innovate?
4. Could you tell us how PayCaptain can both improve the payroll function and the employee payroll experience?
5. Financial Wellbeing is a bit of a buzz word right now, does Payroll have a part to play?
6. So can you summarise how you see the future of payroll?
7. Where can our listeners connect with you online?

• Simon Bocca's LinkedIn Profile: https://www.linkedin.com/in/simonbocca/
• PayCaptain: https://www.paycaptain.com/
• Nick Day, Host of The Payroll Podcast LinkedIn Profile
• JGA Payroll Recruitment: Leading Payroll Recruiters
• The Payroll Podcast on Apple Podcasts: iTunes
• Payroll Podcast Previous Episodes
• Listen on Podbean
• The Payroll Podcast was voted Number 1 Payroll Podcast on Feedspot! https://blog.feedspot.com/payroll_podcasts/

Of course, if you are Payroll Leader listening to this podcast and you have a payroll-related vacancy that you would love some specialist payroll recruitment support with – please also get in touch with me!  I would love to help show you what a great Payroll recruitment experience feels like!  You can reach out to me directly at [email protected] or give me a call – 01727800377

www.jgarecruitment.com

Nick Day is joined on The Payroll Podcast sofa by Jeanette Hibbert, Head of Customer Payroll at Legal & General!

Jeanette has significant board-level expertise in the global payroll arena and also possesses the coveted MSc in Payroll. Ranging from strategic leadership, to operating model and process/technology reviews to implementing change and improving compliance!

Jeanette is currently Head of Customer Payroll at Legal & General where she is currently responsible for managing one of the largest pension payrolls in the country as well as one of the largest payroll transformations the UK has ever seen! Jeanette is also a Reward 300 Hall of Famer and quite the accomplished artist too!

1. In the white paper you wrote for us you focused on the very early stages of a transformation – can you explain why?
2. You are currently working on a project of a significant scale, probably one of the largest ever done in payroll, what do you think the challenges of scale like this bring?
3. What do you think the significant differences between pension payroll and employee payrolls and projects are?
4. How far are you along with project deliverables and what have you learned?
5. How does this project aid your business strategies?
6. What is your favourite type of project – systems implementation, lean management, process improvement or something else?
7. As someone who possesses the MSc in Payroll as well as other qualifications concerning project management, for others listening to this, how have these extracurricular qualifications helped you progress your payroll career?
8. What advice would you give to someone who is keen to develop their hands-on payroll management skills into a more project or transformation focused capacity?
9. As someone who has managed large, varied teams, if someone asked you for one piece of advice to help them become a competent manager, what would it be?
10. What does Payroll mean to you and what persuaded you to follow a career in payroll?

• Jeanette Hibbert LinkedIn Profile: https://www.linkedin.com/in/jeanettehibbert/
• Legal & General: https://www.legalandgeneral.com/
• Nick Day, Host of The Payroll Podcast LinkedIn Profile
• JGA Payroll Recruitment: Leading Payroll Recruiters
• The Payroll Podcast on Apple Podcasts: iTunes
• Payroll Podcast Previous Episodes
• Listen on Podbean

Of course, if you are Payroll Leader listening to this podcast and you have a payroll-related vacancy that you would love some specialist payroll recruitment support with – please also get in touch with me!  I would love to help show you what a great Payroll recruitment experience feels like!  You can reach out to me directly at [email protected] or give me a call – 01727800377

www.jgarecruitment.com

Nick Day is joined on The Payroll Podcast sofa by David Ossip, Chairman and Chief Executive Officer of Ceridian HCM Holdings to discuss the future of payroll, technology and pay-on-demand services.

Ceridian’s brand promise, which is “Makes Work Life Better™”, is a promise to deliver innovative technology that helps companies better engage and manage their employees and we will be finding out a lot more about how David plans to achieve this during the course of this podcast.

Now David is a transformational technology leader and serial entrepreneur with more than 30 years of experience building and leading successful Human Capital Management (or HCM) technology companies and he is also the driving force behind the innovation, vision and leadership at Ceridian, which has grown to become a global HCM company committed to delivering quantifiable value to its customers and great experiences for their employees.

In fact, Dayforce, Ceridian’s Intelligent HCM platform, has grown at an annual compounded rate of more than 50% since 2012, and Ceridian now serves more than 4,600 customers around the globe. In 2018, Ceridian went public and its stock is now listed on both the New York Stock Exchange and the Toronto Stock Exchange.

David, who holds an MBA from Harvard Business School has been the recipient of many awards for his leadership, including:

• The Ernst and Young Award for Entrepreneur of the Year
• The Ernst and Young National Special Citation for Technology Innovation
• Canada’s Top 40 under 40
• The Waterstone Human Capital’s Most Admired CEO for Transformational Leadership
• Is one of Glassdoor’s Highest Rated CEOs
• The Arthur Kroeger College Award for Management

1. A lot has changed over the course of 2020, particularly in the workplace, so what are your thoughts on the seismic shift we’ve witnessed in the world of work, and where you see it going over the next few years?
2. While technology has been changing the way we work for some time, payroll seems to be one area that hasn’t seen the same scale of innovation, at least not here in the UK. With this in mind, what does the future of payroll look like from your perspective?
3. How does Dayforce Wallet work, and what are the benefits you see it driving for both the employee and the employer?
4. What was the catalyst behind Ceridian bringing this type of solution to market?
5. What has the response been from customers, and what are your expectations for growth down the road?
6. What industries, sectors, or types of employment do you think would benefit most from an on-demand pay solution?
7. What is it that differentiates Dayforce Wallet in the market?
8. What do you think the future of payroll looks like and do you think it is a future that payroll professionals should be excited, rather than anxious about embracing?

• David Ossip LinkedIn Profile: https://www.linkedin.com/in/dossip/
• Ceridian Website: https://www.ceridian.com/uk
• Nick Day, Host of The Payroll Podcast LinkedIn Profile
• JGA Payroll Recruitment: Leading Payroll Recruiters
• The Payroll Podcast on Apple Podcasts: iTunes
• Payroll Podcast Previous Episodes

Of course, if you are Payroll Leader listening to this podcast and you have a payroll-related vacancy that you would love some specialist payroll recruitment support with – please also get in touch with me!  I would love to help show you what a great Payroll recruitment experience feels like!  You can reach out to me directly at [email protected] or give me a call – 01727800377

www.jgarecruitment.com

Nick Day is joined on The Payroll Podcast sofa by Richard McLean, Co Founder of KeyPay!

After working for over 20 years in IT, Rich and his three co-founders took the leap and created their own business KeyPay, a cloud-based payroll and workforce management tool. Since its launch in 2012, KeyPay is now trusted by over 158,000 businesses in the UK, Australia, New Zealand and Singapore. Rich is passionate about keeping business processes simple and removing the unnecessary stressors in the payroll and workforce world.

KeyPay is a cloud-based workforce management and payroll platform, new to the UK in 2018. KeyPay is the first true cloud-based platform to hit the UK bureau market, designed to eliminate the traditional payroll headaches of employee onboarding, data collection, HMRC and pension fund compliance.  In a single, integrated platform, KeyPay automates the flow of data from employees across rosters, timesheets, leave management, and reporting, through to the payroll bureau and back to the business, providing full client visibility of the pay run at all times.

KeyPay launched in Australia in 2012 and dramatically changed the payroll landscape by offering a fully flexible, customisable solution catering to the diverse business needs in Australia.

1. How does the payroll market in Australia differ from the UK, in terms of technology, perception, and/or complexities?
2. What does the future of payroll look like? 
3. What problematic, conventional payroll processes do you think have been accepted as ‘the norm’ by payroll professionals?
4. Why do you think accounting firms and payroll bureaus are slower to adopt cloud payroll technology?
5. What features should accountants look out for in their payroll technology to maximise their efficiencies
6. How else can technology add value?
7. What changes could payroll bureaus or accountants make to improve their processes?
8. How can payroll departments make payroll profitable?

• Director Pays powered by KeyPay: KeyPay recently launched a cloud-based payroll tool for accountants and payroll bureaux: Director Pays. Director Pays is designed specifically to remove all manual efforts involved with director payroll processing. With a one-off set up, accounting firms can automate pay schedules, HMRC submissions including FPS and EPS, tax and NIC calculations, client reporting, and journal entries to accounting platforms.
• White paper: How accountants can use technology to make payroll profitable - Exploring automation in the UK payroll space and the opportunity it can bring for payroll, KeyPay interviewed 8 thought leaders about technology innovation and trends in the industry. Their responses, alongside research into the state of payroll in the UK, contributed toward KeyPay’s recent white paper.
• Richard McLean - LinkedIn Profile
• KeyPay Website
• KeyPay Blog
• Nick Day (The Payroll Podcast Host) Linkedin Profile
• JGA Recruitment Group - Specialist Payroll Recruiters
• Contact the Host, Nick Day: [email protected] | 0044 1727 800 377

Of course, if you are Payroll Leader listening to this podcast and you have a payroll-related vacancy that you would love some specialist payroll recruitment support with – please also get in touch with me!  I would love to help show you what a great Payroll recruitment experience feels like!

Nick Day is joined on The Payroll Podcast sofa by Mark Bremner, Director of MBKB Training!

Mark is an experienced Entrepreneur, Leadership Trainer, Problem Solver and Speaker. Possessing Inspiring and effective leadership skills, which have enabled the creation of several outstanding businesses, across multiple sectors, including award-winning training and business support, international brand management and even a top ten rock chart hit.

Having delivered business growth, strategic planning and leadership seminars, Mark has become an inspiring leadership presenter and business consultant. Providing business and individuals life examples with practical and thought-provoking developments to enhance both individuals performance in conjunction with that of their company.

With the creation of a new all-encompassing training and business support company specialising in the Payroll Sector, MBKB, Mark is now delivering one to one support, seminars and private consultancies.

1. Tell me about Payrock Payroll?
2. You’ve assembled quite a team of Payroll Practitioners, what’s the strategy there?
3. What is the payroll apprenticeship programme all about and who is it suitable for?
4. From Training to Payroll, Online retail to Chart hits, what’s that all about?
5. We find out more about payroll leadership training and the payroll apprenticeship programme
6. Why MBKB, what is MBKB?
7. How do you get so many youngsters into Payroll?
8. How can clients access the Apprenticeship Levy and why should they consider taking on a payroll apprentice?
9. How has the role/requirement of Payroll developed?
10. How have you as a business and personally coped with lockdown / Covid 19?

• The fun YouTube video I refer too in the podcast with the "I want to break free" Parody performed by MBKB Staff! https://youtu.be/PQ3KNy0gMII
• Mark Bremner LinkedIn Profile: https://www.linkedin.com/in/markbremnermbkb/
• MBKB: https://mbkbgroup.com/
• MBKB Videos and Training Guides: https://mbkbgroup.com/videos-guides/
• Payrock Payroll: https://payrockpayroll.com/
• Payrock Payroll Training Courses: https://payrockpayroll.com/training
• Nick Day, Host of The Payroll Podcast LinkedIn Profile
• JGA Payroll Recruitment: Leading Payroll Recruiters
• The Payroll Podcast on Apple Podcasts: iTunes
• Payroll Podcast Previous Episodes

Of course, if you are Payroll Leader listening to this podcast and you have a payroll-related vacancy that you would love some specialist payroll recruitment support with – please also get in touch with me!  I would love to help show you what a great Payroll recruitment experience feels like!  You can reach out to me directly at [email protected] or give me a call – 01727800377

www.jgarecruitment.com

Nick Day is joined on The Payroll Podcast sofa by Paul Gibbons who is Chief Operating Officer at PayDashboard, a company he joined in February 2016 as and was promoted to COO in September 2018.

Paul possesses an extensive background in payroll, having worked in various roles processing payroll both in-house and in a bureau. He is CIPP qualified with a Foundation Degree in payroll. Having experienced first-hand the pressures of working in payroll, Paul truly understands and respects the challenges faced by our clients, and he uses this knowledge to help to shape the functionality of PayDashboard as well as advise on legislative requirements.

In his spare time, Paul is a tutor for the Chartered Institute for Payroll Professionals (CIPP), educating and inspiring the next generation of payroll talent.

Paul is someone who has always been passionate about adding value to the payroll process and he says at Paydashboard, for him and the business, the payslip is just the beginning... so sit back, relax and let’s find out why!

1. What experiences from your payroll background do es Paul regularly draw on in his role as COO?
2. How has the payslip evolved over the years?
3. Should employers consider payday as more of an ‘experience’ these days?
4. Financial wellness and creating a payday ‘experience’ but what part should the employer play in providing financial advice beyond payday?
5. Technology is changing quicker than the skills required to manage it so how will future skills requirements change to prepare for what is coming?
6. How is Paydashboard able to work with any payroll service provider or software without fear of competing for the same clients?
7. What does ‘best of breed’ in the world of payroll really mean and how does PayDashboard take a different approach?
8. Why are payslips so central to the evolution of the payday experience?
9. What exciting developments can Paul share with the Payroll Podcast?
10. How would Paul sell payroll as a career?

• Paul Gibbons LinkedIn Profile: https://www.linkedin.com/in/paul-gibbons-a776a931/
• PayDashboard: https://www.paydashboard.com/
• Join the Paydashboard eSummit on Thursday 12th November 2020, 13:00 to 17:00: https://www.paydashboard.com/payroll-services-summit:
• Nick Day, Host of The Payroll Podcast LinkedIn Profile
• JGA Payroll Recruitment: Leading Payroll Recruiters
• The Payroll Podcast on Apple Podcasts: iTunes
• Payroll Podcast Previous Episodes

Of course, if you are Payroll Leader listening to this podcast and you have a payroll-related vacancy that you would love some specialist payroll recruitment support with – please also get in touch with me!  I would love to help show you what a great Payroll recruitment experience feels like!  You can reach out to me directly at [email protected] or give me a call – 01727800377

www.jgarecruitment.com

Nick Day is joined on The Payroll Podcast sofa by  Tim Spiker, the author of the book “The Only Leaders Worth* Following,” and he has been passionately investigating exceptional leadership effectiveness since 1999.

Tim and his organization, The Aperio, help people become, be, and stay leaders who are actually worth following.  Tim has identified the ingredients that create exceptional leaders. Tim’s work puts him in a variety of roles including delivering keynote talks, creating unique and customized learning experiences, and guiding long-term developmental journeys. He has worked with leadership teams in North America, Australia, and Asia. He resides in the United States in Atlanta with his wife and four children.

The Aperio, is A Latin word meaning to uncover, lay bare, make clear, or reveal.

1. What it is that you think makes an exceptional leader?
2. What is exceptional leadership?
3. How can we understand the hidden truths of leadership?
4. How can we determine which leaders are worth following?
5. What is the Who* Not What Principle?
6. How can we apply the Who* Not What Principle right away?
7. What does it mean to be “Inwardly Sound” and “Others Focused”?
8. What is the most critical thing for organizations must understand about leadership?
9. What challenges are leaders typically faced with when they are leading in the midst of significant uncertainty – such as this global COVID-19 pandemic?
10. We find out more about Tim's latest books "The Only Leaders Worth* Following" 
11. How to spot leaders who appear successful but aren’t well-developed as people!
12. Have leadership styles changed?
13. What are the key transferable soft skills people should focus on developing within a leadership context?

• The End of Jobs – Book by Jeff Wald featured on this episode, available on Amazon
•  Tim Spiker, LinkedIn profile
• Access the book “The Only Leaders Worth* Following”
• Discover more about Tim and his organization, The Aperio
• Nick Day, Host of The Payroll Podcast LinkedIn Profile
• JGA Payroll Recruitment: Leading Payroll Recruiters
• The Payroll Podcast on Apple Podcasts: iTunes
• Payroll Podcast Previous Episodes

Of course, if you are Payroll Leader listening to this podcast and you have a payroll-related vacancy that you would love some specialist payroll recruitment support with – please also get in touch with me!  I would love to help show you what a great Payroll recruitment experience feels like!  You can reach out to me directly at [email protected] or give me a call – 01727800377

www.jgarecruitment.com