The Payroll Podcast

Rebecca Mullins, Associate Director of the Payroll Advisory Practice at Deloitte is a payroll consultancy and project management professional working at the very top of the payroll profession.In this “Payroll Consultancy and Project management for Business Transformation” episode of The Payroll Podcast, I had the opportunity to interview Rebecca to discover exactly how she navigated her way to the pinnacle of the payroll career ladder and we discuss the future too, with specific focus on AI (Artificial Intelligence, RPA (Robotic Process Automation) and Chatbots!

I have known Rebecca since 2006 and in this episode of the Payroll Podcast, we discover the wealth of payroll consultancy and payroll management knowledge she has gathered in fields ranging from global payroll, payroll transformation, project management, payroll strategy, payroll models, payroll applications and payroll vendors during her impressive 19-year career.

A fellow of the CIPP (Chartered Institute of Payroll Professionals), Rebecca has also been named in the Payroll World Top 50 for both 2015 and 2017 respectively as well as the Reward Strategy’s Reward top 300 for 2018.

Right now, Rebecca is responsible for leading the Deloitte UK Payroll Advisory practice where she has been involved in project managing many stand-alone Payroll projects, providing payroll consultancy expertise to deliver a number of impressive large-scale global transformations.

After gaining payroll consultancy and project management experience working on both vendor and client side; Rebecca has been involved in projects ranging from payroll function reviews, global risk and compliance assessments, requirements gathering and documentation, vendor selection and product evaluation, this is an action-packed, informative Payroll Podcast episode you are not going to want to miss!

In this “Payroll Consultancy and Project Management for Business Transformation” episode of The Payroll Podcast, we also explore:

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2. The steps that led Rebecca to the top of the payroll consultancy profession
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5. Personalised payroll consultancy and business transformation approaches for process improvement.
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8. Examples of how varied the payroll projects can be!
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11. The four key payroll consultancy areas that Rebecca supports within the Deloitte payroll advisory practice
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14. How and why the payroll function is changing to become a more strategic function.
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17. Practical steps that you can take away and implement right away to avoid potential payroll compliance pitfalls
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20. Why it isn’t just statutory/legislative compliance payroll professionals need to prepare for
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23. How Rebecca has seen the payroll consultancy industry change
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26. The biggest challenges facing the payroll industry right now?
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29. The challenges increased data visibility is having on payroll departments
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32. RPA in the workplace and advice that will future-proof your payroll operation!
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35. How the the role of the payroll manager will look in the future
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38. Why payroll professionals should be recognised at board level.
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41. Artificial Intelligence, Blockchain, Robotic Process Automation, Chatbots – which will have the greatest impact?
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44. Rebecca’s secret love for Lego!
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We hope you enjoy this “Payroll Consultancy for Business Transformation” episode of The Payroll Podcast!  If you know anyone else who works in payroll, then please, share this episode with your friends and get them to subscribe today!

LINKS TO SUPPORT THIS EPISODE:

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2. To discover more about Rebecca Mullins, please visit:

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• LinkedIn profile: https://uk.linkedin.com/in/rebecca-mullins-msc-fcipp-823b596
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• Deloitte Profile: https://www2.deloitte.com/uk/en/profiles/remullins.html
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3. To find our more about the Deloitte Payroll Advisory Practice: https://www2.deloitte.com/global/en/services/tax.html
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5. 
   
6. To find out more about Deloitte: deloitte.co.uk
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9. How does Robotic Process Automation work? – YouTube Deloitte Video: https://www.youtube.com/watch?v=FV8lM9SIFQ8
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12. To find out more about JGA Payroll Recruitment Services, please visit: jamesgray.wpengine.com
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Download your free guide here: [Download not found]

**************************************************************************************

THE PAYROLL PODCAST.  A NICHE PODCAST FOR A NICHE PROFESSION. SUBSCRIBE TODAY!**************************************************************************************

The Payroll Podcast has one primary aim. To cut through the complex global payroll legislation, technology and compliance issues that affect payroll operations and to provide practical advice that you can implement immediately to improve your payroll department.  We aim to take our listeners on a journey through subjects complex payroll issues ranging from GDPR, Robotic Process Automation, Blockchain Technology and Artificial Intelligence to, Global payroll compliance, payroll control frameworks, workplace psychology and payroll career planning.  We try to do it with a little bit of humour and with content that I truly hope will help you to improve your payroll function for the better!

Featuring leading industry experts, we interview Payroll Business Owners, Global Payroll Directors, Payroll Trainers, Payroll Managers, Payroll Software Professionals, Wellness-at-Work Practitioners, HR Directors, CEO’s, Recruiters and even Talent and Leadership Psychologists!

The Payroll Podcast is a niche podcast, so if you like the show, please subscribe to it, review it (on iTunes) and please, please share it with as many of your payroll colleagues as possible!

If you wish to get involved with The Payroll Podcast or indeed if you would like to suggest a topic or tell us what you think about it, then please email me at [email protected] – I would love to hear from you!

Subscribe: Apple Podcasts | Android | Email | Soundcloud | Google Podcasts | Stitcher | TuneIn | RSS | MoreThanks for Listening!In the meantime, if you have any payroll or HR recruitment requirements that JGA Recruitment can assist with, please do reach out to us on 01727 800 377 or email [email protected] You can also download free payroll whitepapers and check out a wealth of payroll articles on our website.  Find out more by visiting us at jamesgray.wpengine.com.We are specialist Payroll and HR recruiters with over 100 years of expert recruitment experience.  Whatever your requirements, if you get in touch and quote “The Payroll Podcast” then you can receive a 20% discount on all JGA Recruitment Terms of business.Contact us today to find out more.
Tel: 01727 800 377.
Email [email protected]

Subscribe: Apple Podcasts | Android | Email | Google Podcasts | Stitcher | TuneIn | RSS | MoreStrategic Payroll and Learning for Success is the feature of this episode of The Payroll Podcast, with special guest, Ros Hendren MSc CMgr FCMI Dip FCIPP Dip FHEA

Ros is a highly experienced Strategic Payroll and HR Professional Manager who possesses over 30 years payroll, HR, business and management expertise and is also currently a CIPP non-executive Board Director!

There are few people in the industry with more management credentials than Ros and which is why I was so excited to speak with her about her experience as a tutor, mentor, leader and innovator within the payroll industry.

Ros is hugely passionate about the payroll industry, upskilling the profession, compliance and strategy and these are all elements that we delve into in order to provide you with a platform of career-develo0pment strategies that may help you develop your own career.

In this podcast, Strategic Payroll and Learning for Success, we discover:

1. 
   
2. How to develop a Strategic Approach to Reward Design
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5. The basic  concepts  that make up  a  successful  reward  strategy
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8. Learning experiences and qualifications to develop and progress your payroll career
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11. How to impact decisions at board level and finding your voice within a large corporate structure
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14. Advantages of working in both outsourced payroll services business environments and in-house payroll operations
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17. Critical work that is undertaken by non-exec CIPP board executives in shaping the payroll future
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20. Why Ros is standing for re-election to the CIPP Board
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23. Advice for aspiring payroll entrepreneurs interested in making setting up their own consultancies
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26. Aligning payroll operations with other operations such as Reward and HR
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29. Advice to take away so you too can reach the top of the payroll profession
30. 
    

We hope you enjoy this episode of The Payroll Podcast!  If you know anyone else who works in payroll, then please, share this episode with your friends and get them to subscribe today!

• 
  
• To discover more about Ros Hendren, please visit https://www.linkedin.com/in/wellpaidconsulting/
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• 
  
• To find out more about Ros Hendren’s consultancy visit: https://www.linkedin.com/in/wellpaidconsulting/
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• 
  
• To find out more about the CIPP, please go to https://www.cipp.org.uk
• 
  
• 
  
• To find out more about JGA Payroll Recruitment Services, please visit: www.jamesgray.wpengine.com
• 
  

**************************************************************************************
THE PAYROLL PODCAST.  A NICHE PODCAST FOR A NICHE PROFESSION. SUBSCRIBE TODAY!**************************************************************************************

The Payroll Podcast has one primary aim. To cut through the complex global payroll legislation, technology and compliance issues that affect payroll operations and to provide practical advice that you can implement immediately to improve your payroll department.  We aim to take our listeners on a journey through subjects complex payroll issues ranging from GDPR, Robotic Process Automation, Blockchain Technology and Artificial Intelligence to, Global payroll compliance, payroll control frameworks, workplace psychology and payroll career planning.  We try to do it with a little bit of humour and with content that I truly hope will help you to improve your payroll function for the better!

Featuring leading industry experts, we interview Payroll Business Owners, Global Payroll Directors, Payroll Trainers, Payroll Managers, Payroll Software Professionals, Wellness-at-Work Practitioners, HR Directors, CEO’s, Recruiters and even Talent and Leadership Psychologists!

The Payroll Podcast is a niche podcast, so if you like the show, please subscribe to it, review it (on iTunes) and please, please share it with as many of your payroll colleagues as possible!

If you wish to get involved with The Payroll Podcast or indeed if you would like to suggest a topic or tell us what you think about it, then please email me at [email protected] – I would love to hear from you!

Subscribe: Apple Podcasts | Android | Email | Soundcloud | Google Podcasts | Stitcher | TuneIn | RSS | MoreIn the meantime, if you have any payroll or HR recruitment requirements that JGA Recruitment can assist with, please do reach out to us on 01727 800 377 or email [email protected] You can also download free payroll whitepapers and check out a wealth of payroll articles on our website.  Find out more by visiting us at jamesgray.wpengine.com.We are specialist Payroll and HR recruiters with over 100 years of expert recruitment experience.  Whatever your requirements, if you get in touch and quote “The Payroll Podcast” then you can receive a 20% discount on all JGA Recruitment Terms of business.Contact us today to find out more.
Tel: 01727 800 377.
Email [email protected]

A Payroll Podcast Budget Special episode, recorded just 24 hours following the budget speech delivered by Philip Hammond on 29th October 2018 with Helen Hargreaves, Associate Director of Policy at the Chartered Institute of Payroll Professionals. We sit down to discuss the key points from the 106-page budget document that will could affect payroll and tax.

In the last Budget before we exit the EU, the Chancellor Philip Hammond appeared to relish the delivery of his 2018 Budget speech.  His task this year is not an enviable one as the ‘deal or no deal’ debate continues with many questions unanswered.  The economic forecast from the Office for Budget Responsibility (OBR) was positive; with wages growing at the fastest pace in almost a decade and we have been assured that we should expect sustained real wage growth in each of the next five years. The OBR also confirmed significant improvement in our public finances with national debt having peaked in 2016-17. This means a new path for public spending: “Fiscal Phil says Fiscal Rules OK”.  We take a deep dive into all of the announcements made and summarise it for you to digest audibly at your payroll leisure!

Budget Subjects include:

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• Tax rates and thresholds, Income tax, Devolved income tax and Company cars, vans and fuel
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• Apprentices and Transferring levy funds and Contributions to funding
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• National Insurance contributions, Limits and thresholds
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• Draft National Insurance contributions Bill
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• National Minimum Wage and National Living Wage
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• Off-payroll working in the private sector
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• Parental bereavement leave and pay
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• Pensions and Savings, Lifetime Allowances and the starting rate for savings
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• Individual Savings Account (ISA) annual subscription limits
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• Child Trust Funds and Improving NS&I’s offer to customers
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• Pension Dashboards and other Digital tool proposals
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• Tax avoidance and evasion
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• Protecting your taxes in insolvency
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• Management capability and Backing entrepreneurs
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• Universal Credits and Transitioning onto Universal Credits
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• Banning pensions cold calling
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We hope you enjoy this “Fiscal Phil” Budget Special episode of The Payroll Podcast!  If you know anyone else who works in payroll, then please, share this episode with your friends and get them to subscribe today!

• 
  
• To discover more about Helen Hargreaves, please visit: https://www.linkedin.com/in/helen-hargreaves-msc-chfcippdip-53147333/ 
• 
  
• 
  
• To find out more about the CIPP, please go to https://www.cipp.org.uk
• 
  
• 
  
• To find out more about JGA Payroll Recruitment Services, please visit: www.jamesgray.wpengine.com
• 
  
• 
  
• To find out more about the many International Payroll Associations in attendance at the CIPP Annual Excellence Conference & Awards please visit
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• Links referred to in this episode of the Payroll POdcast can be located below:
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• https://www.gov.uk/apply-apprenticeship
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• https://www.instituteforapprenticeships.org/apprenticeship-standards/payroll-administrator/
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• https://findapprenticeshiptraining.sfa.bis.gov.uk/Provider/StandardResults?apprenticeshipId=286&postcode=TR7%202FD&showAll=True&isLevyPayingEmployer=True
• 
  
• 
  
• 
  

**************************************************************************************
THE PAYROLL PODCAST.  A NICHE PODCAST FOR A NICHE PROFESSION. SUBSCRIBE TODAY!**************************************************************************************

The Payroll Podcast has one primary aim. To cut through the complex global payroll legislation, technology and compliance issues that affect payroll operations and to provide practical advice that you can implement immediately to improve your payroll department.  We aim to take our listeners on a journey through subjects complex payroll issues ranging from GDPR, Robotic Process Automation, Blockchain Technology and Artificial Intelligence to, Global payroll compliance, payroll control frameworks, workplace psychology and payroll career planning.  We try to do it with a little bit of humour and with content that I truly hope will help you to improve your payroll function for the better!

Featuring leading industry experts, we interview Payroll Business Owners, Global Payroll Directors, Payroll Trainers, Payroll Managers, Payroll Software Professionals, Wellness-at-Work Practitioners, HR Directors, CEO’s, Recruiters and even Talent and Leadership Psychologists!

The Payroll Podcast is a niche podcast, so if you like the show, please subscribe to it, review it (on iTunes) and please, please share it with as many of your payroll colleagues as possible!

If you wish to get involved with The Payroll Podcast or indeed if you would like to suggest a topic or tell us what you think about it, then please email me at [email protected] – I would love to hear from you!

Subscribe: Apple Podcasts | Android | Email | Soundcloud | Google Podcasts | Stitcher | TuneIn | RSS | MorePrevious Podcasts Episodes Include:

1. 
   
2. Payroll Policy, Strategy & Technology for Generation Z – with Helen Hargreaves #013
3. 
   
4. 
   
5. How to achieve your Payroll Performance Goals – with Ryan Mathie – #011
6. 
   
7. 
   
8. The Payroll Apprenticeship Scheme – with Ian Holloway – #010
9. 
   
10. 
    
11. Blockchain, Cryptocurrency & The Future of Payroll & HR – with Anita Lettink of NGAHR – #09
12. 
    
13. 
    
14. #Passionforpayroll & Creating Effective Global Payroll Control Frameworks – With Max Van Der Klis-Busink – #08
15. 
    
16. 
    
17. Solving Payroll & HR Workforce Challenges with LMS – with Shaun Wilde, #07
18. 
    
19. 
    
20. Payroll Entrepreneurship and the rise in Payroll API Technology – with Stuart Hall – #06
21. 
    
22. 
    
23. Raising the Profile of Payroll – Kate Upcraft #05
24. 
    
25. 
    
26. Wellness and Working Well by becoming “Super-Human” – with Hari Kalymnios. #04
27. 
    
28. 
    
29. Global Payroll & Jurisdictional Compliance with Adrian Morrissey from Immedis #03
30. 
    
31. 
    
32. The Future of Payroll and the CIPP with Vickie Graham #02
33. 
    
34. 
    
35. Preparing Payroll for GDPR with Richard George #01
36. 
    

Thanks for Listening!In the meantime, if you have any payroll or HR recruitment requirements that JGA Recruitment can assist with, please do reach out to us on 01727 800 377 or email [email protected] You can also download free payroll whitepapers and check out a wealth of payroll articles on our website.  Find out more by visiting us at jamesgray.wpengine.com.We are specialist Payroll and HR recruiters with over 100 years of expert recruitment experience.  Whatever your requirements, if you get in touch and quote “The Payroll Podcast” then you can receive a 20% discount on all JGA Recruitment Terms of business.Contact us today to find out more.
Tel: 01727 800 377.
Email [email protected]

Recorded live after the recent CIPP annual Excellent Conference and Awards in Birmingham at the Hilton Metropole (so please excuse the background noise), in this episode, “Payroll Policy, Strategy & Technology for Generation Z”, I sit down with Helen Hargreaves, Associate Director of Policy at the Chartered Institute of Payroll Professionals  to discuss payroll legislation, payroll policy, payroll strategy and payroll technology. In particular, we consider how these core payroll fundamentals are adapting to the worlds changing workforce, in particular, ‘Generation Z’ and the Gig Economy.

The gig economy and “Generation-Z” are causing businesses to rethink how they approach business, engagement, policy and technology.  Payroll is no exception, and this is evident in new payroll services being offered and developed such as Pay-on-Demand.  Having spent over 27 years with the HMRC, Helen has a comprehensive background in payroll and has seen the industry change and adapt time and again to the changing demands of industry.  In this episode, we explore these changes in more detail.

There are few payroll professionals in the industry with more expertise in payroll so if you are passionate about payroll and the future, we recommend you download and subscribe to this episode and save it to your favourites!

 

Specifically, in this episode of The Payroll Podcast, we discover more about how to apply Payroll Policy, Strategy & Technology to our Changing Workforce, the gig economy and Generation Z including:

• 
  
• Results from CIPP research studies that are influencing change at Government level
• 
  
• 
  
• How blockchain technology could influence the future of payroll
• 
  
• 
  
• How and why the payroll industry continues to elevate itself to board level
• 
  
• 
  
• How to develop payroll strategy to future-proof your payroll department
• 
  
• 
  
• Brexit uncertainties and planning now for the future
• 
  
• 
  
• The demands of a changing workforce on payroll
• 
  
• 
  
• Why you can’t automate payroll positions
• 
  
• 
  
• Why there will be an increased level of implementation in relation to ‘pay-on-demand’ services
• 
  
• 
  
• How the gig economy and Generation Z are influencing current payroll trends
• 
  
• 
  
• The CIPP policy and Research team and how you can get involved in shaping the future of the payroll industry
• 
  

We hope you enjoy this ‘Payroll Policy & Technology and Generation Z’ episode of The Payroll Podcast!  If you know anyone else who works in payroll, then please, share this episode with your friends and get them to subscribe today!

• 
  
• To discover more about Helen Hargreaves, please visit: https://www.linkedin.com/in/helen-hargreaves-msc-chfcippdip-53147333/ 
• 
  
• 
  
• To find out more about the CIPP, please go to https://www.cipp.org.uk
• 
  
• 
  
• To find out more about JGA Payroll Recruitment Services, please visit: www.jamesgray.wpengine.com
• 
  
• 
  
• To find out more about the many International Payroll Associations in attendance at the CIPP Annual Excellence Conference & Awards please visit:
• 
  
• https://www.americanpayroll.org/
• 
  
• 
  
• https://www.payroll.ca/
• 
  
• 
  
• https://www.ipass.ie/
• 
  
• 
  
• https://www.austpayroll.com.au/
• 
  
• 
  
• 
  

**************************************************************************************
THE PAYROLL PODCAST.  A NICHE PODCAST FOR A NICHE PROFESSION. SUBSCRIBE TODAY!**************************************************************************************

The Payroll Podcast has one primary aim. To cut through the complex global payroll legislation, technology and compliance issues that affect payroll operations and to provide practical advice that you can implement immediately to improve your payroll department.  We aim to take our listeners on a journey through subjects complex payroll issues ranging from GDPR, Robotic Process Automation, Blockchain Technology and Artificial Intelligence to, Global payroll compliance, payroll control frameworks, workplace psychology and payroll career planning.  We try to do it with a little bit of humour and with content that I truly hope will help you to improve your payroll function for the better!

Featuring leading industry experts, we interview Payroll Business Owners, Global Payroll Directors, Payroll Trainers, Payroll Managers, Payroll Software Professionals, Wellness-at-Work Practitioners, HR Directors, CEO’s, Recruiters and even Talent and Leadership Psychologists!

The Payroll Podcast is a niche podcast, so if you like the show, please subscribe to it, review it (on iTunes) and please, please share it with as many of your payroll colleagues as possible!

If you wish to get involved with The Payroll Podcast or indeed if you would like to suggest a topic or tell us what you think about it, then please email me at [email protected] – I would love to hear from you!

Subscribe: Apple Podcasts | Android | Email | Soundcloud | Google Podcasts | Stitcher | TuneIn | RSS | MorePrevious Podcasts Episodes Include:

1. 
   
2. How to achieve your Payroll Performance Goals – with Ryan Mathie – #011
3. 
   
4. 
   
5. The Payroll Apprenticeship Scheme – with Ian Holloway – #010
6. 
   
7. 
   
8. Blockchain, Cryptocurrency & The Future of Payroll & HR – with Anita Lettink of NGAHR – #090
9. 
   
10. 
    
11. #Passionforpayroll & Creating Effective Global Payroll Control Frameworks – With Max Van Der Klis-Busink – #08
12. 
    
13. 
    
14. Solving Payroll & HR Workforce Challenges with LMS – with Shaun Wilde, #07
15. 
    
16. 
    
17. Payroll Entrepreneurship and the rise in Payroll API Technology – with Stuart Hall – #06
18. 
    
19. 
    
20. Raising the Profile of Payroll – Kate Upcraft #05
21. 
    
22. 
    
23. Wellness and Working Well by becoming “Super-Human” – with Hari Kalymnios. #04
24. 
    
25. 
    
26. Global Payroll & Jurisdictional Compliance with Adrian Morrissey from Immedis #03
27. 
    
28. 
    
29. The Future of Payroll and the CIPP with Vickie Graham #02
30. 
    
31. 
    
32. Preparing Payroll for GDPR with Richard George #01
33. 
    

Thanks for Listening!In the meantime, if you have any payroll or HR recruitment requirements that JGA Recruitment can assist with, please do reach out to us on 01727 800 377 or email [email protected] You can also download free payroll whitepapers and check out a wealth of payroll articles on our website.  Find out more by visiting us at jamesgray.wpengine.com.We are specialist Payroll and HR recruiters with over 100 years of expert recruitment experience.  Whatever your requirements, if you get in touch and quote “The Payroll Podcast” then you can receive a 20% discount on all JGA Recruitment Terms of business.Contact us today to find out more.
Tel: 01727 800 377.
Email [email protected]

Applying Payroll Policy & Technology to a Changing Workforce - with Helen Hargreaves #013

Recorded live after the recent CIPP annual Excellent Conference and Awards in Birmingham at the Hilton Metropole (so please excuse the background noise), in this episode, "Applying Payroll Policy & Technology to a Changing Workforce" I sit down with Helen Hargreaves, Associate Director of Policy at the Chartered Institute of Payroll Professionals to discuss payroll legislation, payroll policy, payroll strategy and payroll technology and how these core areas of payroll are adapting to the worlds changing workforce.

The gig economy and "Generation-Z" are causing businesses to rethink how they approach business, engagement, policy and technology.  Payroll is no exception and this is evident in new payroll services being offered and developed such as Pay-on-Demand.  Having spent over 27 years with the HMRC, Helen has a comprehensive background in payroll and has seen the industry change and adapt time and again to the changing demands of industry.  In this episode, we explore these changes in more detail.

There are few payroll professionals in the industry with more expertise in payroll so if you are passionate about payroll and the future, we recommend you download and subscribe to this episode and save it to your favourites!

Specifically, in this episode of The Payroll Podcast, we discover more about how to apply Payroll Policy, Strategy & Technology to a Changing Workforce including:

* Results from CIPP research studies that are influencing change at Government level

* How blockchain technology could influence the future of payroll

* How and why the payroll industry continues to elevate itself to board level

* How to develop payroll strategy to future-proof your payroll department

* Brexit uncertainties and planning now for the future

* The demands of a changing workforce on payroll

* Why you can't automate payroll positions

* Why there will be an increased level of implementation in relation to 'pay-on-demand' services

* How the gig economy and Generation Z are influencing current payroll trends

* The CIPP policy and Research team and how you can get involved in shaping the future of the payroll industry

We hope you enjoy this 'Applying Payroll Policy & Technology to a Changing Workforce' episode of The Payroll Podcast!  If you know anyone else who works in payroll, then please, share this episode with your friends and get them to subscribe today!

* To discover more about Helen Hargreaves, please visit: https://www.linkedin.com/in/helen-hargreaves-msc-chfcippdip-53147333/ 

* To find out more about the CIPP, please go to https://www.cipp.org.uk

* To find out more about JGA Payroll Recruitment Services, please visit: www.jgarecruitment.com

**************************************************************************************

THE PAYROLL PODCAST.  A NICHE PODCAST FOR A NICHE PROFESSION. SUBSCRIBE TODAY!

**************************************************************************************

The Payroll Podcast has one primary aim. To cut through the complex global payroll legislation, technology and compliance issues that affect payroll operations an...

In this episode, “How to Achieve your Performance Goals” I am joined by Ryan Mathie, author of upcoming book “Holy F*ck Future” and highly experienced leadership and life performance coach who with over a decade’s worth of experience in developing the performance of CEOs and Directors through to industry professionals. Actors and Artists.

Ryan is considered to be one of the most highly trained and experienced leadership and performance coaches working in the industry right now.  In this episode of The Payroll Podcast, we endeavour to understand the motivations, desires and needs behind your payroll goals, results or aspirations.  Ryan provides listeners with powerful strategies and tools that you, the skilled payroll professional, can then utilise in order to achieve all of your professional payroll performance and personal aspirational goals.

The fact of the matter is, payroll is challenging.  Nearly every call a payroll professional receives is a complaint and the stress that payroll professionals can be put under can be overwhelming.  In addition, payroll professionals are rarely recognised at board level for the invaluable work they undertake in often very pressurised conditions.  This combination of factors can become a melting pot of emotions that can blur the path that will allow you to reach your payroll performance goals.  In this episode, Ryan Mathie talks to The Payroll Podcast about the seven key qualities required to deliver great leadership; the process you can apply that will unearth the true source of your motivations; and exactly how you can create more space in your life to provide you with the freedom you need to achieve all of your payroll career goals and all of your personal ambitions.

“Happiness is an outcome.  Success is an outcome.  An outcome is also known as a result.  We are results orientated human beings.  But the trick is to be clear about the results that you want…”

Your Payroll Performance journey starts here…In this episode of The Payroll Podcast, we discover more about how you can achieve your payroll performance goals including:

• 
  
• How to apply a process that gets to the source of your motivations
• 
  
• 
  
• How to create space, clarity and a profound new understanding of yourself and your goals.
• 
  
• 
  
• How to tap into new thinking that will generate enormous power and an energy which will help drive you to cause the results that matter to you the most
• 
  
• 
  
• How to handle and own payroll complaints so that they empower and motivate you
• 
  
• 
  
• How to embrace creative and innovative thinking and use this in a professional context to achieve more
• 
  
• 
  
• How to rethink the way you approach interviews
• 
  
• 
  
• How to become an unstoppable leader and the 7 qualities that define great leadership
• 
  
• 
  
• How to develop a strategy for payroll promotion or change
• 
  
• 
  
• How to partner with senior stakeholders that results in them working with you to achieve united goals
• 
  
• 
  
• How to achieve all of your payroll performance goals and lead a happier, more fulfilled life in the process.
• 
  

We hope you enjoy this ‘Achieving your Payroll Performance Goals’ episode of The Payroll Podcast!  If you know anyone else who works in payroll, then please, share this episode with your friends and get them to subscribe today!

• 
  
• To discover more about Ryan Mathie, please visit https://www.ryanmathie.com/
• 
  
• 
  
• To contact Ryan and access a FREE 45-minute Breakthrough Session, please  quote The Payroll Podcast and Click Here
• 
  

**************************************************************************************
THE PAYROLL PODCAST.  A NICHE PODCAST FOR A NICHE PROFESSION. SUBSCRIBE TODAY!**************************************************************************************

The Payroll Podcast has one primary aim. To cut through the complex global payroll legislation, technology and compliance issues that affect payroll operations and to provide practical advice that you can implement immediately to improve your payroll department.  We aim to take our listeners on a journey through subjects complex payroll issues ranging from GDPR, Robotic Process Automation, Blockchain Technology and Artificial Intelligence to, Global payroll compliance, payroll control frameworks, workplace psychology and payroll career planning.  We try to do it with a little bit of humour and with content that I truly hope will help you to improve your payroll function for the better!

Featuring leading industry experts, we interview Payroll Business Owners, Global Payroll Directors, Payroll Trainers, Payroll Managers, Payroll Software Professionals, Wellness-at-Work Practitioners, HR Directors, CEO’s, Recruiters and even Talent and Leadership Psychologists!

The Payroll Podcast is a niche podcast, so if you like the show, please subscribe to it, review it (on iTunes) and please, please share it with as many of your payroll colleagues as possible!

If you wish to get involved with The Payroll Podcast or indeed if you would like to suggest a topic or tell us what you think about it, then please email me at [email protected] – I would love to hear from you!

Subscribe: Apple Podcasts | Android | Email | Soundcloud | Google Podcasts | Stitcher | TuneIn | RSS | MorePrevious Podcasts Episodes Include:

1. 
   
2. The Payroll Apprenticeship Scheme – with Ian Holloway – #010
3. 
   
4. 
   
5. Blockchain, Cryptocurrency & The Future of Payroll & HR – with Anita Lettink of NGAHR – #090
6. 
   
7. 
   
8. #Passionforpayroll & Creating Effective Global Payroll Control Frameworks – With Max Van Der Klis-Busink – #08
9. 
   
10. 
    
11. Solving Payroll & HR Workforce Challenges with LMS – with Shaun Wilde, #07
12. 
    
13. 
    
14. Payroll Entrepreneurship and the rise in Payroll API Technology – with Stuart Hall – #06
15. 
    
16. 
    
17. Raising the Profile of Payroll – Kate Upcraft #05
18. 
    
19. 
    
20. Wellness and Working Well by becoming “Super-Human” – with Hari Kalymnios. #04
21. 
    
22. 
    
23. Global Payroll & Jurisdictional Compliance with Adrian Morrissey from Immedis #03
24. 
    
25. 
    
26. The Future of Payroll and the CIPP with Vickie Graham #02
27. 
    
28. 
    
29. Preparing Payroll for GDPR with Richard George #01
30. 
    

Thanks for Listening!In the meantime, if you have any payroll or HR recruitment requirements that JGA Recruitment can assist with, please do reach out to us on 01727 800 377 or email [email protected] You can also find out more about us at jamesgray.wpengine.com.We are specialist Payroll and HR recruiters with over 100 years of expert recruitment experience.  Whatever your requirements, if you get in touch and quote “The Payroll Podcast” then you can receive a 20% discount on all JGA Recruitment Terms of business.Contact us today to find out more.
Tel: 01727 800 377.
Email [email protected]

Recorded with Global Payroll Association “Payroll Specialist of the Year” Award Winner, Ian Holloway, this episode of The Payroll Podcast explores the journey taken by Ian and the Trailblazer team to get the Level 3 Payroll Administrator Apprenticeship in England approved and what this amazing achievement means for the payroll industry and the impact it could have on the future of payroll.

We will also find out more about what Ian believes are the biggest issues affecting the smooth running of payroll operations right now, his views on whether or not the HMRC could do more to help the profession and how he felt winning the coveted GPA Payroll Specialist of the Year Award 20178 and why, if Ian was ever abducted by Aliens, the one item he would take with him would be a nail file!

In this episode of The Payroll Podcast, we discover more about the Payroll Apprenticeship Scheme including:

* The four stages that this new apprenticeship regime had to go through before going live

* How other payroll professionals can get involved in similar groups if they want to help shape the future of payroll

* How payroll managers or HR managers can take advantage of the Level 3 Payroll Administrator Apprenticeship scheme

* Information regarding how the apprenticeship funding rules work

* What Levy monies can and cannot be used

* How employers can really get involved in benefitting from the apprenticeship training scheme

* How Ian believes the Level 3 Payroll Administrator Apprenticeship will impact on the future of the payroll industry

 

Thanks to the successful launch of the Payroll Apprenticeship Scheme, apprentices can now take a payroll qualification relevant to their apprenticeship level. Level 23 focuses on the core skills needed to work effectively in payroll. Topics covered include calculating gross and net pay and how to maintain accurate employee records.  It also introduces more complex payroll tasks – including year-end procedures. It also helps you develop effective payroll management skills.

 

Level 3 builds on what has been learned on Level 2, introducing more complex payroll tasks – including year-end procedures. It also helps you develop effective payroll management skills.

 

* To discover more about Ian Holloway, you can contact him directly or read many of his articles via his LinkedIn profile: https://www.linkedin.com/in/ian-holloway-5959121a/

* To find out more about Cintra HR & Payroll Services, please go to: https://cintra.co.uk/

* Cintra are a multi-award winning provider of payroll & HR services supplying inhouse, managed, and cloud solutions for all HR & Payroll needs.

To access more information, about Apprenticeships, Funding and issuing Authorities, visit:

* Apprenticeship funding and performance management rules 2018 to 2019

* www.financialskillspartnership.org.uk or https://www.instituteforapprenticeships.org/apprenticeship-standards/payroll-administrator/ 

* To find out more about Apprenticeship funding,  please visit: h...

Blockchain and Crypto Currency.  Do we really understand what these technologies are?  In this special podcast, we interview Anita Lettink, SVP, Strategy & Alliances at NGA HR to learn more about what blockchain and cryptocurrencies are, and more importantly, how these technologies will impact the future of Payroll and HR.

Anita is responsible for Strategy & Alliances globally where she is responsible for ensuring strategic value propositions are developed and brought to market for NGA HR.  Anita has written a number of excellent articles on Blockchain technology (links below in these episode notes) and it was these articles that led me to invite Anita to join us on The Payroll Podcast

This Payroll Podcast will attempt to demystify blockchain and cryptocurrencies, it will endeavour to separate the hype from the reality and will take listeners on a journey of understanding in relation to how blockchain, crypto and DLT technologies are likely to impact the payroll departments of tomorrow

Recorded on this special #Blockchain and #Crypto episode of The Payroll Podcast, we discover:

• 
  
• What Blockchain, DLT and Cryptocurrencies are and how this technology relates to payroll
• 
  
• 
  
• How Blockchain technology may change the shape of the payroll industry as we know it
• 
  
• 
  
• The biggest barriers to Blockchain adoption
• 
  
• 
  
• The main benefits of Blockchain
• 
  
• 
  
• Reasons to be cautious about both Blockchain and Crypto
• 
  
• 
  
• Why we are yet to see businesses move entire payrolls away from user-controlled databases to blockchain systems
• 
  
• 
  
• Blockchain security advantages and concerns
• 
  
• 
  
• The benefits of both permission and permission-less blockchains
• 
  
• 
  
• Will blockchain be used to process payrolls ever be fully developed as an effective and risk-free payroll solution?
• 
  
• 
  
• How blockchain technology roadmaps are evolving in relation to payroll
• 
  
• 
  
• Cryptocurrency – separating the hype from the truth
• 
  
• 
  
• Will we ever see wide-scale company adoption cryptocurrency payrolls?
• 
  
• 
  
• Why it is essential for payroll professionals to get to grips with blockchain!
• 
  

To support this special Blockchain Payroll Podcast, I will also be releasing a series of 10 articles all focused on Blockchain and Cryptocurrencies and the future of Payroll on LinkedIn.  We have already released two of these articles which, if you missed them, you can access here:

1. 
   
2. Article 1: How will Blockchain, Cryptocurrency and DLT technologies affect the future of Payroll & HR
3. 
   
4. 
   
5. Article 2: Will companies start to payroll its employees in cryptocurrency?
6. 
   

To find out more about NGAHR, please visit: www.ngahr.com

Go to https://www.ngahr.com/blog to read through and follow Anita Lettink’s articles.

Anita’s articles on Blockchain:

• 
  
• What next for HR and Payroll?
• 
  
• 
  
• How can Blockchain Improve your Hiring Processes?
• 
  
• 
  
• How Does Blockchain Secure Personal Data?
• 
  
• 
  
• Blockchain and HR & Payroll Tech: What Does the Future Hold?
• 
  

 

We hope you enjoy this episode of t=The Payroll Podcast!  If you know anyone else who works in payroll, then please, share this episode with your friends and get them to subscribe today!

**************************************************************************************
The Payroll Podcast.  A Niche Podcast for a Niche Profession. Subscribe Today!**************************************************************************************

The Payroll Podcast has one primary aim. To cut through the complex global payroll legislation, technology and compliance issues that can affect a payroll operation and provide practical tips and advice that you can implement immediately. We aim to take our listeners on a journey through subjects such as GDPR, wellbeing, Blockchain Technology and Cryptocurrency, SaaS, global payroll compliance, payroll control frameworks, payroll entrepreneurship, leadership, learning and development, recruitment, best practice, workplace psychology, payroll training, process improvements and career planning and who knows what else! We try to do it with a little bit of humour and with information that I hope can make your payroll function better!

Featuring leading industry experts, we interview Payroll Business Owners, Global Payroll Directors, Payroll Trainers, Payroll Managers, Payroll Software Professionals. However, we will also be speaking with Wellness-at-Work Practitioners, HR Managers, the HMRC, CEO’s, Recruiters and even Talent and Leadership Psychologists!

The Payroll Podcast is a niche podcast, so if you like the show, please subscribe to it, review it (on iTunes) and please, please share it with as many of your payroll colleagues as possible!

 

If you wish to get involved with The Payroll Podcast or indeed if you would like to suggest a topic or tell us what you think about it, then please email me at [email protected] – I would love to hear from you!

You can also Tweet us with your comments! Please use #PassionforPayroll when tweeting!

Subscribe: Apple Podcasts | Android | Email | Soundcloud | Google Podcasts | Stitcher | TuneIn | RSS | MorePrevious Podcasts Episodes Include:

1. 
   
2. #Passionforpayroll & Creating Effective Global Payroll Control Frameworks – With Max Van Der Klis-Busink – #08
3. 
   
4. 
   
5. Solving Payroll & HR Workforce Challenges with LMS – with Shaun Wilde, #07
6. 
   
7. 
   
8. Payroll Entrepreneurship and the rise in Payroll API Technology – with Stuart Hall – #06
9. 
   
10. 
    
11. Raising the Profile of Payroll – Kate Upcraft #05
12. 
    
13. 
    
14. Wellness and Working Well by becoming “Super-Human” – with Hari Kalymnios. #04
15. 
    
16. 
    
17. Global Payroll & Jurisdictional Compliance with Adrian Morrissey from Immedis #03
18. 
    
19. 
    
20. The Future of Payroll and the CIPP with Vickie Graham #02
21. 
    
22. 
    
23. Preparing Payroll for GDPR with Richard George #01
24. 
    

Thanks for listening!

In the meantime, if you have any payroll or HR recruitment requirements that JGA Recruitment can assist with, please do reach out to us on 01727 800 377 or email [email protected]

We are specialist payroll and HR Recruiters with over 100 years of expert recruitment experience.  Whatever your requirements, if you get in touch and quote “The Payroll Podcast” then you can receive a 20% discount on all JGA Recruitment Terms of Business.

Contact us today to find out more.

Tel: 01727 800 377.

Email [email protected]

 

Max van der Klis-Busink was the Global Payroll Management Institute (GPMI) 2018 Payroll Global Vision Award winner.  His #Passionforpayroll, his appetite for discovering payroll solutions to complex global payroll problems coupled with his extensive global payroll management expertise and enthusiasm for sharing advice for the betterment of the payroll industry as a whole makes this episode of The Payroll Podcast one you are not going to want to miss.

Recorded on the eve of the World Cup Semi-Final, in this episode of The Payroll Podcast, we discover:

• 
  
• How Max has progressed his payroll career thanks to the simple process of networking
• 
  
• 
  
• How to build award-winning global payroll teams who are empowered and set up for future success
• 
  
• 
  
• How to develop your own payroll control frameworks
• 
  
• 
  
• The story behind his hashtag #PassionforPayroll
• 
  
• 
  
• The steps and stages that led to Max winning the first ever GPMI Payroll Global Vision Award
• 
  
• 
  
• How to stay motivated and passionate about your payroll career, in a profession Max calls ‘The best job in the world.’
• 
  
• 
  
• Key steps you can implement immediately to begin the process of elevating your payroll career to the next level
• 
  
• 
  
• We also discover his views on the future of the industry and the possibility of “Interactive Payslips”…
• 
  

Max is the International Payroll Manager for Royal Dutch Shell, and he has a proven track record in building adaptable payroll functions that are able to deliver excellent levels of service within its ever-changing global payroll landscape.

Incredibly skilled in the construction of control frameworks for international payrolls, Max developed the pioneering ‘Global Payroll Control Framework (or GPCF for short) which he utilises to align payroll strategies with the overall tax and business strategy of organisations.

In this episode of The Payroll Podcast, we discover the motivations behind his hashtag handle which is #PassionForPayroll, and we learn why Max truly believes that payroll is the number one career choice for anyone interested in finance, HR, IT, Compliance or even Law!

“We’ve taken the best of HR, finance, legal, technology, IT into one function called Payroll.”

Max has never shied away from praising the teams that have supported him to overcome the global payroll challenges that he has faced, and in this episode, we explore his beliefs in what makes a great team leader.

We discover how writing about payroll tax assurance on a beach on holiday led him to become a keynote speaker and writer for the Global Payroll Management Institute (GPMI) and we learn that if you work in payroll and are passionate about what you do, then there is nothing holding you back from doing the same!

Max has extensive experience in all aspects of international payroll, and he has published articles and presented at many conferences for the Global Payroll Management Institute (GPMI), so we are incredibly excited to bring this unique episode to you!

If you are ever wondering why or how you ended up in payroll or indeed if you are thinking about a change in career direction then first, we recommend you save this episode of The Payroll Podcast into your favourites!  If you ever need a healthy reminder as to why payroll is the best career in the world, you can then access this episode, again and again, to remind yourself why working payroll is so special.

If you know anyone else who works in payroll, then please, share this episode with your friends and get them to subscribe today!

To view, the links referred to in this #PassionforPayroll episode, please click on the following links:

• 
  
• Max van der Klis-Busink LinkedIn Profile
• 
  
• 
  
• Articles written by Max van der Kils-Busink
• 
  
• 
  
• How Global payroll Compliance is Changing
• 
  
• 
  
• Global Payroll Management Institute (GPMI)
• 
  
• 
  
• GPMI Global Payroll Magazine
• 
  
• 
  
• Max van der Klis-Busink Slideshare Presentations & Documents
• 
  
• 
  
• Take Control with a Global Management Control Framework Presentation
• 
  
• 
  
• https://twitter.com/maxvanderklis – #PassionForPayroll
• 
  

**************************************************************************************
The Payroll Podcast.  A Niche Podcast for a Niche Profession. Subscribe Today!**************************************************************************************

The Payroll Podcast has one primary aim. To cut through the complex global payroll legislation, technology and compliance issues that can affect a payroll operation and provide practical tips and advice that you can implement immediately. We aim to take our listeners on a journey through subjects such as GDPR, wellbeing, Blockchain Technology and Cryptocurrency, SaaS, global payroll compliance, payroll control frameworks, payroll entrepreneurship, leadership, learning and development, recruitment, best practice, workplace psychology, payroll training, process improvements and career planning and who knows what else! We try to do it with a little bit of humour and with information that I hope can make your payroll function better!

Featuring leading industry experts, we interview Payroll Business Owners, Global Payroll Directors, Payroll Trainers, Payroll Managers, Payroll Software Professionals. However, we will also be speaking with Wellness-at-Work Practitioners, HR Managers, the HMRC, CEO’s, Recruiters and even Talent and Leadership Psychologists!

The Payroll Podcast is a niche podcast, so if you like the show, please subscribe to it, review it (on iTunes) and please, please share it with as many of your payroll colleagues as possible!

If you wish to get involved with The Payroll Podcast or indeed if you would like to suggest a topic or tell us what you think about it, then please email me at [email protected] – I would love to hear from you!

You can also Tweet us with your comments! Please use #PassionforPayroll when tweeting!

Subscribe: Apple Podcasts | Android | Email | Soundcloud | Google Podcasts | Stitcher | TuneIn | RSS | More

Previous Podcasts Episodes Include:

1. 
   
2. Solving Payroll & HR Workforce Challenges with LMS – with Shaun Wilde, #07
3. 
   
4. 
   
5. Payroll Entrepreneurship and the rise in Payroll API Technology – with Stuart Hall – #06
6. 
   
7. 
   
8. Raising the Profile of Payroll – Kate Upcraft #05
9. 
   
10. 
    
11. Wellness and Working Well by becoming “Super-Human” – with Hari Kalymnios. #04
12. 
    
13. 
    
14. Global Payroll & Jurisdictional Compliance with Adrian Morrissey from Immedis #03
15. 
    
16. 
    
17. The Future of Payroll and the CIPP with Vickie Graham #02
18. 
    
19. 
    
20. Preparing Payroll for GDPR with Richard George #01
21. 
    

Thanks for listening!

In the meantime, if you have any payroll or HR recruitment requirements that JGA Recruitment can assist with, please do reach out to us on 01727 800 377 or email [email protected] You can also find out more about us at jamesgray.wpengine.com.

We are specialist payroll and HR Recruiters with over 100 years of expert recruitment experience.  Whatever your requirements, if you get in touch and quote “The Payroll Podcast” then you can receive a 20% discount on all JGA Recruitment Terms of Business.

Contact us today to find our more. 

Tel: 01727 800 377.

Email [email protected]

 

In today’s fast-paced work environment, it has become essential for businesses to keep teams up to speed with the latest trends and methods but, in payroll, with everything else to manage, how can you possibly find the time to train your team effectively?  This is where LMS can help.

In this episode of The Payroll Podcast, Nick Day speaks with Shaun Wilde, CEO of Think Learning, a leading Learning Management Systems (LMS) platform provider.

If you are a payroll manager who is too overworked to be able to commit additional time and resources to train and upskill your existing teams, then LMS could be the solution.

Shaun has recently been responsible for leading the scale-up of ‘Think Associates’ to its new business name of ‘Think Learning’ with a vision to empower organisations to create safer and better places to work through the implementation of Totara Learn and e-learning services.

Shaun boasts decades of experience helping clients to develop consistent learning approaches that have helped businesses to improve training analysis, engagement, career development, reporting and compliance while reducing organisational risk.

With the recent introduction of the GDPR (General Data Protection Regulations) and with payroll and HR compliance and processes changing at an ever-increasing pace, this may be the perfect time to understand how and why LMS solutions are now more popular than ever! Shaun helps listeners to understand how LMS platforms can both accelerate change and support organisations to engage their workforce in learning and development.

Shaun explains how LMS solutions can improve reporting, security, analytics, compliance, HR processes, onboarding, inductions, training, governance, performance appraisals, leadership programs and even health and safety.

Like any implementation project, Shaun shares his vast experience in project management methodologies, data cleansing, engagement and best practice processes to ensure successful outcomes are achieved. We also discover more about Shaun’s love of OCR (Obstacle Course Racing), his experience as a choir boy and as a junior army team kayak champion and why he thinks, on the whole, humans are completely bonkers!

If you want to find out more about how technology such as learning management systems can affect your world, then this is the payroll podcast episode for you.

If you want to find out more about how Think LEarning can support your payroll or HR function with its LMS solution then please click here to find out more:  Think Learning

 

************************************************************************************

The Payroll Podcast. A Niche Podcast for a Niche Profession. Subscribe Today!

*************************************************************************************

The Payroll Podcast has a primary aim. To cut through the complex legislation, technology and compliance issues that can affect a payroll operation and provide practical tips and advice that you can implement immediately. Over the coming weeks, we will journey through subjects such as GDPR, workplace wellbeing, SaaS, global payroll compliance, learning & development, entrepreneurship, leadership, recruitment, best practice, workplace psychology, payroll training, process improvements and career planning and who knows what else! I try to do it with a little bit of humour and with information that I hope can make your payroll function better!

Featuring leading industry experts, we interview Global Payroll Directors, Payroll Trainers, Payroll Managers, Payroll Software Professionals. However, we will also be speaking with Wellness-at-Work Practitioners, HR Managers, the HMRC, CEO’s, Recruiters and even Talent and Leadership Psychologists!

The Payroll Podcast is a niche podcast, so if you like the show, please subscribe to it, review it (on iTunes) and please, please share it with as many of your payroll colleagues as possible!

If you wish to get involved with The Payroll Podcast or indeed if you would like to suggest a topic or tell us what you think about it, then please email me at [email protected] – I would love to hear from you!  You can also Tweet us with your comments!

Subscribe: Apple Podcasts | Android | Email | Soundcloud | Google Podcasts | Stitcher | TuneIn | RSS | More

Previous Podcasts Episodes Include:

1. 
   
2. Payroll Entrepreneurship and Payroll API With Stuart Hall – #06
3. 
   
4. 
   
5. Raising the Profile of Payroll – Kate Upcraft #05
6. 
   
7. 
   
8. Wellness and Working Well by becoming “Super-Human” – with Hari Kalymnios. #04
9. 
   
10. 
    
11. Global Payroll & Jurisdictional Compliance with Adrian Morrissey from Immedis #03
12. 
    
13. 
    
14. Preparing Payroll for GDPR with Richard George #01
15. 
    
16. 
    
17. The Future of Payroll and the CIPP with Vickie Graham #02
18. 
    

Thanks for listening!

In the meantime, if you have any payroll or HR recruitment requirements that JGA Recruitment can assist with, please do reach out to us on 01727 800 377 or email [email protected] You can also find out more about us at jamesgray.wpengine.com.  We are specialist payroll and HR Recruiters with over 100 years specialist recruitment expertise.  Whatever your requirements, if you get in touch and quote “The Payroll Podcast” then you can receive a 20% discount on all JGA Recruitment Terms of Business.   Contact us today to find out more.  Tel: 01727 800 377. Email [email protected]