After a long day as a school bus driver, Nate checks his voicemail and finds a message from "AT&T" offering a discounted rate and a new phone. He has been a loyal customer and is looking for ways to lower his expenses, so he calls them back. The agent already knows all of Nate's information and walks him through the process of picking out his new phone on the AT&T app. When the phone arrives, Nate calls back to set it up, but there is a problem: The phone's serial number doesn't match, and he'll have to send it back. They send him a prepaid shipping label and tell him to pick out a new iPad and phone for his troubles. When the new items arrive, and again there is a problem, Nate becomes suspicious that he is entangled in a reshipping fraud scheme.

In part 2, nearly a decade after Pat received the first phone call from a woman believing to be in a relationship with him, he continues to receive regular cards, gifts, calls and visits from scam victims. Criminals have hijacked the pilot's identity to facilitate hundreds of romance scams, turning Pat's life upside down in the process. Around this time, a police detective in South Carolina begins investigating a crime in his town. A woman sends $600,000 to a man she thinks she is dating. The police detective uncovers dozens of victims of scams using Pat's identity. Detective Gillespie and TV reporter Lisa Fletcher attempt to warn victims and stop ongoing scams.

When Pam decides it's time to find love again, she signs up for a dating site and soon meets "Pat." He's charming and very kind; they hit it off right away. "Pat" works overseas and can't tell Pam much about his high-security job, but when he needs help getting back into the country, she lends him $20,000. This all sounds very suspicious to Pam's son-in-law, who does some digging and tracks down a man with the same name and face as the man Pam's been talking to nearly every day for several months. The legitimate Pat explains to Pam how a scammer is impersonating him in order to steal money from her. It turns out that Pam is one of many victims who've reached out to the real Pat.

Beloved Vermont children's entertainer-turned-filmmaker Mac Parker has been raising funds for his film Birth of Innocence for nearly a decade. The film has yet to be completed, and what investors were promised — a three-year, $1 million project — has ballooned in both time and cost. When the Vermont Department of Financial Regulation steps in to investigate irregularities in Mac's fundraising practices, they discover he's operating a $28 million Ponzi scheme. They dig deeper and find Mac has a silent partner named Lou Soteriou, a chiropractor in Connecticut who is being purposefully hidden from investors. Over the years, Lou has received more than $4 million in payments from Mac. Realizing the scope of the case, Vermont investigators call in the FBI. As federal agents unravel this enormous Ponzi scheme, it becomes clear that the relationship between Mac and Lou is a complicated one. The investigators are left wondering, who really is the mastermind behind this crime?

Malcom "Mac" Parker aspires to be a filmmaker. In Vermont, Mac is known as a beloved children's entertainer, appearing on public television and performing around the state. Mac is so well respected in his community that when he begins to raise funds for his film Birth of Innocence, investors are quick to jump on board. His promises of high returns and a chance to be a part of the film industry sweeten the deal. Mac claims that he will need approximately $1 million and three years to complete his film. But after nearly a decade passes, the film is still unfinished, and Mac raises well above his $1 million goal. Investors grow weary, and when investigators step in to sort out the mess, they discover that Mac is embroiled in a $28 million Ponzi scheme.

Bill and Allison are devoted to their dogs, so when they discover their 11-year-old beagle mix Archer missing one evening, they are distraught. They spend hours searching the neighborhood and start putting out alerts online, including their contact information and photos of Archer. Then a late-night call comes in from someone claiming to be from a veterinarian's office. Archer has been hit by a car and needs emergency surgery to prevent him from becoming permanently paralyzed. The surgery will cost $2,746 and needs to be paid before the doctor can start. The scammers even send a convincing photo of Archer on the operating table, but Bill and Allison quickly suspect the photo might be AI-generated.

After escaping the Palisades fire in January of 2025, Ellen doesn't know if she and her husband Steve will have a home to return to. Miraculously, their house is still standing, but it needs extensive cleaning and repairs. They move into an apartment and begin working with insurance and contractors. In March, Steve is diagnosed with cancer and passes away just a few months later. Displaced, stressed out and now grieving her beloved husband, Ellen is caught off guard by a PayPal alert for a charge she doesn't recognize. Soon, the insurance money meant to fix her home is gone.

Fed up with the rising cost of electricity, Steve shops around and switches to a new provider in his Boston neighborhood. The process is simple, and Steve thinks the matter is settled until a week later, when he receives a call from his previous provider claiming he is in danger of having his electricity cut off. Steve initially dismisses it as a scam, but the caller seems to know all about his recent switch. What follows is an hours-long back-and-forth, with Steve passed between agents posing as representatives from two power companies. Frustrated and angry, Steve ultimately buys $900 worth of gift cards in the hope of keeping his electricity flowing. This sophisticated scam is one of a number of scams involving utility companies threatening to cut off basic services. Monica Martinez, the executive director for Utilities United Against Scams, shares tips on how to spot utilities-related scams.

To learn more about utility scams, visit: aarp.org/utilityscams

Jeanette moves back to Vermont, expecting a peaceful retirement in a beloved community, but a tech support scam upends her life. She reaches out to her local police, who advise her to report the incident to the FBI. Now faced with an empty bank account, Jeanette starts making drastic changes to her lifestyle. She unplugs appliances to save on electricity and sets her thermostat to 58 degrees throughout the winter. After more than four years of living frugally and juggling tax bills, on Christmas Eve in 2025, Jeanette's life takes another unexpected turn.

In this bonus episode, Bob meets some Fraud Fighters working to make their Nebraska community a little bit safer from scammers. When Omaha passes a city ordinance requiring all crypto kiosks to display a scam warning, local law enforcement teams up with AARP volunteers to ensure that every kiosk in the county has the necessary sticker. Along the way, they hear fraud stories and learn how looking out for our neighbors in one small way can make a big impact in the fight against fraud.