The Perfect Scam

In this episode of The Perfect Scam, we pull back the curtain on call centers and learn about the rise and fall of one call center employee who scammed victims daily. We've talked a lot about scams but not big-news breaches. Frank discusses major online breaches such as at Equifax, checking your credit scores, and monitoring your kids' credit/identity.

When Elaine makes a connection with a man on a dating site, she believes this could be something really special. Over time, the online relationship turns romantic. So when Elaine's new boyfriend claims to be overseas on business and needs money, she's willing to help. In the end, the man disappears — but only after Elaine had sent him thousands of dollars in cash. Online romance scams are the No. 1 scam for money reported lost. It happens every day, and con artists are only getting more clever on how to pull at your heartstrings.

Ann was the victim of something called a re-scam. The scammer claimed to be from her credit card company and was calling to notify Ann of fraudulent charges on her account. Ann is normally wary of giving out information over the phone, but her husband had recently been diagnosed with cancer — so she was distracted and let her guard down. By the time she realized it was a scam, it was too late. The scammer used the information she provided to steal thousands of dollars from Ann's bank account.

George and Sandra are retirees in Santa Monica, Calif. On a typical afternoon drive, they are confronted by a driver who claims George and Sandra hit his car. He demands that they pull over, and when a second driver pulls up claiming to have witnessed the accident, George and Sandra are shocked. But these two aren't gullible. They tell the drivers to follow them, and when the fraudsters realize they are being taken to the police station, they quickly drive away. TIPS: Intimidation and urgency are red flags that someone is trying to scam you. Go to a police station or call the police if you feel unsafe. If you are in an accident, have an impartial professional assess the damage.

Beth receives a phone call and a follow-up message on her computer from a man claiming he's from Dell. The message is strong: Her bank account is being hacked by Russians, and if she doesn't pay up, they'll steal even more of her money. Typically, Beth is able to pick up on scams, but Dell is a client she works with regularly — so her guard is down. The "Dell" representative tells her that she owes $3,998. "He gives me an address. I write the check out and mail it." After quickly learning it was a scam, Beth is heartbroken and embarrassed. However, thanks to local law enforcement, Beth is able to recover all her money!

Andrea's husband secretly operated a Ponzi scheme for 15 years and stole millions of dollars from investors, including their relatives, friends and neighbors. This is her story of how she found out about the scheme and what's happened to her life after her husband was convicted.

Tracy is looking for companionship when she makes a connection online with a widower. They begin talking every day. Her new boyfriend tells her he must leave the country for work, but once he's overseas he starts asking Tracy to send money and electronics. Tracy thinks she is helping him with his business, but really she is being scammed. She sends him thousands of dollars in products before she learns the man is a known scammer. Despite her best efforts, she never gets her money back.

After her father dies, Grace is in charge of investing his lifetime savings. She decides to put the money into gold and silver. Along the way, she realizes the investment isn't what she had thought it was.

Richard is a retired journalist who receives a call from someone claiming to be his grandson in jail. The young man on the other end of the line tells Richard he needs money to help him get out. By asking the right questions and not giving in, Richard discovers the man is a con artist.