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Before this past weekend, if you wanted to call the Suicide and Crisis Lifeline, you had to dial a 1-800 number. But that phone number just got way shorter. Now it’s 988 — though the old one still works. Calls to the lifeline are routed to local counseling centers, generally in the caller’s community. Marketplace’s Marielle Segarra spoke with Tim Jansen, chief executive officer at Community Crisis Services in Maryland, one of the centers that answer 988 calls. He said Vibrant Emotional Health — the company that administers the lifeline — and the federal Department of Health and Human Services worked together to secure the number. But it took a few years.
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Before this past weekend, if you wanted to call the Suicide and Crisis Lifeline, you had to dial a 1-800 number. But that phone number just got way shorter. Now it’s 988 — though the old one still works. Calls to the lifeline are routed to local counseling centers, generally in the caller’s community. Marketplace’s Marielle Segarra spoke with Tim Jansen, chief executive officer at Community Crisis Services in Maryland, one of the centers that answer 988 calls. He said Vibrant Emotional Health — the company that administers the lifeline — and the federal Department of Health and Human Services worked together to secure the number. But it took a few years.
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