Insurance companies are evolving faster than most private practices realize — and not in your favor. The system is quietly shifting the burden onto physicians, creating financial strain and administrative chaos behind the scenes.

In this episode, Zed Williamson speaks with Olga Khabinskay, Director of Operations at WCH Service Bureau and board member of the Healthcare Business Management Association, to pull back the curtain on what's really happening inside the insurance ecosystem — and what practices can do to protect themselves.

If you feel like you're constantly battling insurance with no end in sight, this episode reframes the issue entirely. You are not powerless — you just need the right strategies to reclaim control.

Olga Khabinskay: https://www.linkedin.com/in/olga-khabinskay-04803410

WCH Service Bureau: https://wchsb.com/

Physician Growth Accelerator: https://www.physiciangrowthaccelerator.com/

Long waits, lost records, and confused patients — the referral system in medicine often creates frustration for both providers and patients.

In this episode, neurosurgeon and MedMatch Network founder Dr. Amos Dare joins Zed to discuss how we can redesign referrals with the patient in mind. From cutting down wait times to ensuring patients are properly qualified and informed, Dr. Dare shares how his platform helps restore clarity, trust, and connection between providers and patients.

If you're a physician or practice leader tired of seeing patients slip through the cracks, this conversation will give you a new perspective on how systems can evolve to truly put patients first.

Connect with Dr. Amos Dare: https://www.linkedin.com/in/amos-dare-md/

MedMatch Network: https://medmatchnetwork.com

Every time your phone goes unanswered, you're not just missing a call—you're missing an opportunity to build trust with a patient who finally worked up the courage to reach out. Studies show 42% of calls to medical practices never get answered. Add to that the 85% of people who never leave a voicemail, and the result is simple: lost patients, lost revenue, and lasting damage to your practice's reputation.

In this episode, Zed unpacks the hidden impact of unanswered calls, why common fixes like phone trees and voicemails don't work, and how simple changes to your systems can protect patient trust, improve experiences, and accelerate practice growth.

Request a Practice Review: https://www.physiciangrowthaccelerator.com/connect

Take the Vitals Diagnostic: https://www.physiciangrowthaccelerator.com/vitals-diagnostic

Micromanagement might feel like leadership, but it's actually a system built on distrust—and it slowly drains energy, motivation, and results from your team. Micromanagement might feel like leadership, but it's actually a system built on distrust—and it slowly drains energy, motivation, and results from your team.

In this episode, Zed breaks down the critical difference between micromanagement and accountability, why confusing the two leads to frustration, and how practice leaders can build trust-driven systems that unlock real team performance.

Request a Practice Review: https://www.physiciangrowthaccelerator.com/connect

Take the Vitals Diagnostic: https://www.physiciangrowthaccelerator.com/vitals-diagnostic

Too many medical practices rely on flawed patient feedback like "How did you hear about us?" to judge whether their marketing is working. The problem? Those answers change depending on how the question is asked, what the patient remembers, and what they assume you want to hear. Relying on that kind of data can send your budget in the wrong direction.

In this episode, Zed explains why confirmation bias and bad data can sabotage your growth, and how to build a reliable system that actually shows whether your advertising efforts are driving the right patients into your practice. Learn how to measure what matters, avoid costly mistakes, and design marketing that truly works.

Request a Practice Review: https://www.physiciangrowthaccelerator.com/connect

Take the Vitals Diagnostic: https://www.physiciangrowthaccelerator.com/vitals-diagnostic

Negativity spreads fast in medical practices—through gossip, drama, low energy, or the "just a job" mindset. But these symptoms aren't random.

In this episode, Zed unpacks why negativity thrives in private practices and the hidden beliefs that fuel it. More importantly, he shows how to stop it—by shifting your team's focus to the real impact they have on patients and their families.

Discover how simple, structured storytelling can transform culture, boost fulfillment, and turn "just another Monday" into a team that's fired up to make a difference.

Request a Practice Review: https://www.physiciangrowthaccelerator.com/connect

Take the Vitals Diagnostic: https://www.physiciangrowthaccelerator.com/vitals-diagnostic

Too often, private practices spend their energy treating symptoms — a tech issue here, a hiring problem there — without addressing the real cause of recurring frustration.

In the 100th episode of The Physician Growth Accelerator Podcast, Zed breaks down why "discipline" isn't the answer, why your brain tricks you into chasing surface fixes, and how to finally uncover the root cause that keeps your practice stuck.

If you're ready to stop playing whack-a-mole with the same old issues, this conversation will give you the clarity to create lasting change.

Request a Practice Review: https://www.physiciangrowthaccelerator.com/connect

Take the Vitals Diagnostic: https://www.physiciangrowthaccelerator.com/vitals-diagnostic

Is your brain tricking you into making the wrong business decisions?

In this episode, Zed breaks down how confirmation bias and false beliefs can quietly sabotage your practice.

When revenue trends shift or results don't line up with your expectations, it's easy to grab onto the most convenient explanation and run with it. The problem? Your brain will work overtime to confirm that belief—even if it's wrong.

This episode explains why quick fixes rarely solve the issue, how to uncover the real timeframe that drives your deposits, and why learning to disprove your own assumptions is critical for practice growth. By reframing outcomes as choices you've made, you'll see clearly what needs to change—and gain the ability to fix problems at their true root cause.

Request a Practice Review: https://www.physiciangrowthaccelerator.com/connect

Take the Vitals Diagnostic: https://www.physiciangrowthaccelerator.com/vitals-diagnostic

Is your practice stuck dealing with the same frustrating problems over and over?

In this episode, Zed reveals how your brain's comfort zone may be sabotaging growth — and why solving root causes, not symptoms, is the key to lasting change. Our instinct to avoid short-term discomfort often leads to long-term frustration — whether it shows up as staff workarounds, repeated mistakes, or systems that never seem to improve.

This episode explains why quick fixes only treat the symptoms, how first-order thinking keeps practices stuck, and what it takes to push through discomfort to uncover and solve the real root causes.

Request a Practice Review: https://www.physiciangrowthaccelerator.com/connect

Take the Vitals Diagnostic: https://www.physiciangrowthaccelerator.com/vitals-diagnostic

AI is being added to everything — from your EMR to your phone system — but adding technology alone doesn't guarantee better results. For private practices, the real question isn't "Should we use AI?" but rather "Will it actually solve the root problems holding us back?"

In this episode, Zed breaks down how to evaluate AI tools the right way. You'll learn how to separate hype from true value, identify whether your challenges are system or human-based, and set clear metrics to measure success before you commit.

If you've ever wondered whether AI can actually improve your practice — or just add another layer of complexity — this episode will give you the framework to decide.

Request a Practice Review: https://www.physiciangrowthaccelerator.com/connect

Take the Vitals Diagnostic: https://www.physiciangrowthaccelerator.com/vitals-diagnostic