In this episode of The Pineapple Perspective, Troy is joined by Andy Freivogel, co-founder and CEO of Science On Call, to explore the intersection of technology and hospitality in the restaurant industry. 

Andy shares his unique perspective on what hospitality truly means—leading with generosity and solving real-world problems. The conversation dives into the complexities of modern restaurant technology stacks, the evolution of tech adoption post-pandemic, and the role of AI in transforming operations. 

From proactive automation to minimizing friction for frontline staff, Andy provides actionable insights for restaurant operators navigating the challenges of today’s fast-paced industry. 

Topics Discussed in the Episode:

• The philosophy of "hospitality as giving first" and its impact on leadership.

• The role of Science On Call in streamlining restaurant operations and solving tech-related challenges.

• Current challenges in the restaurant industry: staffing, supply chain, and tech integration.

• The future of restaurant technology, including AI and automated insights.

• Tips for operators: selecting, implementing, and optimizing tech solutions effectively.

Connect with Andy Freivogel:

Website: Science On Call 

Andy Freivogel - Science On Call: Tech Support for Restaurants | LinkedIn 

Science On Call (@scienceoncall) • Instagram photos and videos

Science On Call (@scienceoncall) • Threads, Say more

Facebook: Science On Call

http://x.com/scienceoncall

Science On Call | LinkedIn

https://www.youtube.com/@scienceoncall

This show is sponsored by Pepper Lunch. Find a location near you!

Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.

In this episode of The Pineapple Perspective, Troy dives into the dynamic intersection of hospitality and technology with Jeremy Julian, host of the Restaurant Technology Guys podcast and a seasoned industry innovator. Together, they explore how cutting-edge tools, like AI-driven analytics and voice ordering, are transforming restaurant operations and enhancing guest experiences. 

Jeremy shares real-world insights on leveraging technology for operational efficiency, such as integrating point-of-sale systems with platforms like OpenTable to create seamless, personalized customer interactions. From the potential of computer vision for inventory management to strategies for avoiding common pitfalls in tech implementation, Jeremy offers actionable advice for restaurant operators looking to stay competitive in a fast-evolving industry. 

Topics Discussed in the Episode:

• How AI and machine learning are redefining restaurant operations and guest engagement.

• Strategies to avoid failure in restaurant technology implementations.

• The importance of personalized customer experiences and integrated guest profiles.

• Innovations in back-office operations, including AI-driven inventory management.

• The future of voice ordering, computer vision, and same-day pay in the hospitality industry.

Connect with Jeremy Julian:

Jeremy Julian - Custom Business Solutions | LinkedIn

CBS NorthStar - Website

CBS NorthStar | LinkedIn 

Custom Business Solutions - Facebook

CBS NorthStar (@cbsnorthstar) / X

CBS NorthStar Training - YouTube

Restaurant Technology Guys - Website

The Restaurant Technology Guys | LinkedIn

Restaurant Technology Guys - YouTube

The Restaurant Technology Guys - Facebook

This show is sponsored by Pepper Lunch. Find a location near you!

Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions. 

In this episode of The Pineapple Perspective, Troy Hooper welcomes Carl Orsbourn, a leading expert in the digital evolution of the food and beverage industry and co-author of two influential books: Delivering the Digital Restaurant and The Path to Digital Maturity. Carl shares insights into how restaurants, from small independents to global chains, can adopt technology and AI to streamline operations, improve customer experience, and optimize profitability. 

The conversation covers the complexities of implementing a modern tech stack, the role of AI in enhancing operational efficiency, and the importance of hospitality in creating meaningful customer connections. From Carl’s transformative experiences in the retail and restaurant industries to his thoughts on the future of AI-driven solutions, this episode is packed with actionable advice for restaurateurs aiming to stay competitive in a rapidly changing landscape.

• The importance of embracing hospitality across all business types.

• How digital transformation reshapes restaurant operations and customer experience.

• Navigating the challenges of technology adoption in restaurants of all sizes.

• The future of AI and automation in enhancing labor efficiency and decision-making.

• Insights into global hospitality and the evolving role of personalization in dining.

Connect with Carl Orsbourn:

Carl Orsbourn - Invisible | LinkedIn 

www.thedigital.restaurant 

Podcasts | Delivering Book

The Digital Restaurant | LinkedIn

The Digital Restaurant (@thedigital.restaurant) • Instagram photos and videos

The Digital Restaurant - YouTube

thedigital.restaurant - DeliveringTheBook

The Digital Restaurant (@LearnDelivery) / X

Delivering the Digital Restaurant

This show is sponsored by Pepper Lunch. Find a location near you!

Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions. 

In this episode of The Pineapple Perspective, Troy meets with Avi Goren, co-founder and CEO of Marqii (Mar-KEE), a digital operations platform revolutionizing the restaurant industry. Avi shares his journey from growing up in a family that cherished hospitality to launching a tech company designed to simplify the lives of restaurant operators. 

With a background at Yelp and a passion for food and service, Avi has built Marqii into a tool that empowers restaurants of all sizes to streamline their operations, manage online reviews, and optimize their digital presence. Join us as we explore how Avi's personal experiences shaped his philosophy on hospitality, the evolution of Marqii, and practical strategies for enhancing guest feedback and local SEO in today’s competitive landscape.

Topics Discussed in the Episode:

• Avi’s definition of hospitality and how personal experiences shaped his career in the restaurant industry.

• The founding story of Marqii and its evolution from a specials-focused app to a comprehensive digital operations platform.

• The importance of guest feedback and strategies for responding to reviews to improve customer loyalty and SEO.

• How accurate and consistent data across digital platforms boosts local search engine visibility for restaurants.

• Marqii's role in simplifying digital operations and providing hands-on support for restaurant operators.

Connect with Avi Goren:

Website: Marqii

Avi Goren - Marqii | LinkedIn 

Marqii | LinkedIn

Marqii (@getmarqii) • Instagram photos and videos

Facebook: Marqii

Marqii - YouTube

This show is sponsored by Pepper Lunch. Find a location near you!

Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions. 

In this episode of The Pineapple Perspective, Troy sits down with Chef Nikki Newman, a culinary veteran with a passion for regional sourcing, community impact, and creating unforgettable dining experiences. They discuss her career journey from casual restaurants to high-end resorts, her innovative approach to creating localized menus, and how embracing health-conscious practices like gluten-free options has reshaped guest experiences. Nikki shares her philosophy on hospitality, rooted in her childhood memories of family gatherings, and provides insights into navigating challenges in the food and beverage (F&B) industry, including the rise of ghost kitchens and virtual brands. 

Topics Discussed in the Episode:

• Nikki’s journey from casual dining to fine dining and resort kitchens.

• The importance of creating regionally inspired, locally sourced menus in hotels and restaurants.

• How incorporating health-conscious practices, like gluten-free cooking, benefits both guests and businesses.

• The challenges and opportunities of integrating ghost kitchens and virtual brands into hotel F&B programs.

• Strategies for balancing creativity with scalability in hospitality-driven culinary programs.

Connect with Nikki Newman:

www.chefnewman.com 

Nikki Newman - Chief Culinary Officer - Board Member - nurish | LinkedIn

https://www.twitter.com/Newman7Nikki

@nikkinewman7 • Instagram photos and videos

This show is sponsored by Pepper Lunch. Find a location near you!

Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions. 

In this week’s episode of The Pineapple Perspective, Troy welcomes franchise expert Mike LaRue, who shares his journey from direct marketing to becoming a sought-after leader in restaurant franchising. They discuss the essential components of building a sustainable franchise model, balancing growth with culture, and why understanding hospitality is crucial for long-term success.

Mike recounts his early career in franchise sales, his pivotal inspiration from Simon Sinek’s “Start With Why,” and how he applied those lessons to help brands like Halal Guys and Angry Chickz thrive. Mike also talks about a few key challenges in franchising today, the importance of franchisee culture, and avoiding common pitfalls when expanding a brand.

Mike provides insights on what makes a successful franchisor and franchisee partnership, emphasizing the need for strong operator experience, a people-first culture, and strategic growth. The discussion rounds off with a spotlight on Angry Chickz, a Nashville hot chicken concept where Mike currently serves as Vice President of Franchise Development, and their impressive growth fueled by 25 corporate stores.

Topics Discussed in the Episode:

• The importance of hospitality in building memorable brands

• Key lessons from Mike LaRue’s career in franchise development

• Challenges and opportunities in scaling restaurant franchises

• Angry Chickz’s journey: from humble beginnings to a national brand

• What makes a successful franchisor-franchisee relationship

Connect with Mike LaRue:

Mike LaRue - Angry Chickz | LinkedIn 

www.angrychickzfranchise.com 

Angry Chickz - Feed Your Hangry (@theangrychickz) • Instagram photos and videos

The Angry Chickz - Facebook

Angry Chickz Official 🐥 (@theangrychickz_) | TikTok

This show is sponsored by Pepper Lunch. Find a location near you!

Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions. 

In Episode 27 of The Pineapple Perspective, host Troy Hooper welcomes Sebastian Stahl, founder of Breadth Marketing, for a discussion on redefining restaurant branding and marketing. Sebastian delves into the critical role hospitality plays in creating human connections, how a strategic brand vision helps businesses thrive, and the common challenges restaurants face when aligning brand identity with evolving customer expectations. He highlights actionable insights and data-driven strategies restaurant owners can implement to strengthen their customer base, adapt to market trends, and build lasting brand value.

Together, Troy and Sebastian share industry-tested methods on leveraging restaurant events, maximizing private dining opportunities, and balancing customer preferences with operational efficiency. 

Topics Discussed in This Episode:

• The role of hospitality in cultivating lasting customer relationships

• Strategies for aligning restaurant branding with target demographics

• Practical approaches to maximizing revenue through private events and catering

• Understanding the importance of adaptable, long-term brand strategies

• Insights on balancing operational efficiency with consistent brand messaging

Connect with Sebastian:

Website: www.breadthmarketing.com

Instagram: Breadth Restaurant Marketing 🍴 (@breadthrestaurantmarketing) • Instagram photos and videos 

LinkedIn: Sebastian Stahl - Breadth | LinkedIn 

Facebook: Breadth Marketing

YouTube: https://www.youtube.com/@breadth2836

This show is sponsored by Pepper Lunch. Find a location near you!

Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions. 

In this episode of The Pineapple Perspective, host Troy Hooper dives into the innovative intersection of hospitality, gaming, and technology with industry leader Shelly Rupel, co-founder and CEO of Devour. Together, they explore how the worlds of hospitality and gaming are merging in creative ways, providing new opportunities for restaurants to connect with Gen Z and digitally savvy consumers in immersive, virtual environments. 

Shelly shares insights into Devour’s role as a pioneer in bridging restaurants with digital platforms and how these collaborations can engage younger audiences authentically, delivering personalized loyalty rewards and dynamic experiences directly within gaming platforms. Tune in for a thought-provoking discussion on the future of digital loyalty and what this means for the hospitality industry as brands explore fresh ways to reach audiences in the spaces where they naturally interact and play.

Topics Discussed in the Episode:

• How Devour brings restaurants into virtual spaces and rewards gaming achievements

• The importance of authenticity for brands aiming to reach Gen Z and digital audiences

• Innovative loyalty programs and gaming rewards in the restaurant industry

• Ways restaurants can leverage Web 3.0 technology for brand engagement

• The future of hospitality as a digitally connected, personalized experience

Connect with Shelly:

Website: Devour.io 

Company LinkedIn: Devour | LinkedIn 

Instagram: DevourGO (@go_devour) • Instagram photos and videos 

Facebook: Devour

Twitter/X: Devour (@GoDevour) / X

Order: DevourGO 

This show is sponsored by Pepper Lunch. Find a location near you!

Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.

In Episode 25 of The Pineapple Perspective, Troy Hooper dives deep into a compelling conversation with Geoff Alexander, a trailblazer in the restaurant and hospitality industry. Known for his leadership at Wow Bao, Geoff shares his journey from growing up in New York to running a renowned brand that has revolutionized quick-service dining with innovative strategies like self-ordering kiosks, mobile apps, and even virtual kitchens. He reveals the key lessons he's learned along the way, from being scrappy and thinking outside the box to growing a business without relying on huge capital investments. Geoff also shares stories about his passion for hospitality, from personal anecdotes that shaped his philosophy to the modern challenges of maintaining value and delivering exceptional service.

This episode is packed with insights on how to stay ahead of the curve in the restaurant industry, build a resilient brand, and leverage technology while never losing sight of the core values of hospitality. Geoff also discusses the rapid growth of Wow Bao's consumer packaged goods, now available in over 10,000 grocery stores, and teases what’s next for the brand, including ventures into food service markets like military bases and cruise lines. If you're in the restaurant business or simply love hearing about innovation in hospitality, this episode is a must-listen!

Topics Discussed in the Episode:

• The meaning of hospitality and how to create memorable experiences

• The evolution and growth of Wow Bao from a small restaurant to a national brand

• Leveraging technology in the restaurant industry, from kiosks to virtual kitchens

• The expansion of Wow Bao into consumer packaged goods and grocery stores

• The importance of delivering value in the hospitality industry amidst rising costs

Connect with Geoff:

Geoff Alexander - Wow Bao | LinkedIn 

Wow Bao 

Wow Bao (@wowbao) • Instagram photos and videos

Wow Bao-Facebook

Wow Bao (@WowBao) / X

Wow Bao (@wowbao) | TikTok

Wow Bao - YouTube

This show is sponsored by Pepper Lunch. Find a location near you!

Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions. 

This week’s hospitality guest is Scot Turner, a hospitality expert, and founder of Auden Hospitality. Listen in as Scot discusses with Troy the challenges and opportunities in the hotel Food & Beverage industry, emphasizing the importance of storytelling, local community focus, and embracing digitization.

- The significance of crafting a compelling story for Food & Beverage outlets to ensure consistency in the messaging and experience. 

- The need for hotels to benchmark themselves against local independent restaurants rather than just other hotels to foster a stronger connection with the community. 

- The importance of leveraging technology to enhance guest experiences and streamline operations. 

- Recommendation to hotels to focus on reducing friction for guests through digital ordering and automating tasks.

-  Data-driven decision-making: Utilize data to make informed decisions and optimize F&B operations.

Connect with Scot:

LinkedIn - Scot

LinkedIn - Auden Hospitality

YouTube

Auden Hospitality Website

Instagram

This show is sponsored by Pepper Lunch. Find a location near you!

Production and Administration work completed by Smart Podcast Solutions and Elevate Virtual Business Solutions.