In this end-of-year episode, Jay and Andrew unpack all kinds of things:

• Why business owners are wired to over-promise at the buzzer
• The difference between employee thinking and owner thinking
• Calendars, automation, and why “the best calendar is sometimes no calendar”
• Paying people well, shutting down between Christmas and New Year’s, and using PTO wisely
• Net terms, cash flow, and refusing to be a bank for bigger companies
• Why some founders need to sign checks or take tech support calls to stay grounded
• The danger of over-optimizing leadership—and losing the human side
• Tracking improvement with marbles instead of spreadsheets