Complaints will always be part of any business and that is okay. What’s important is how we handle it and make sure our relationship with our client is not affected. In this episode, we will learn more about how to resolve client concerns and using it to our advantage.

Finding web design and SEO clients can feel difficult and overwhelming. When this happens it's easy to resort to using freelance websites to find new jobs but is this a good approach? Here I'll share my thoughts on using freelance websites plus some tips on how to stand out if you choose to use them.

At some point after presenting a web design or SEO proposal to a potential client, you'll hear the objection "It's too expensive." But when a client says that, is that really what they mean? In this episode we dive into how to communicate with your client to avoid this pricing objection plus specific ways you can respond to successfully overcome this pricing objection and still land the deal. Plus, I'm giving away some additional pricing objection busters you can print off and keep handy for your next lead!

When speaking with a potential web design or SEO lead, it's much easier to determine if you can help them if you know your budget. The only problem is asking the budget question can feel, well...a little awkward! In today's episode you'll learn specifically how to ask a potential client for their budget in a way that continues to build trust and avoids wasting time for both parties. Plus, I'll give you the specific questions you can ask potential clients to get an honest answer from them.

There will be times that we have to deal with clients that put us in a tough situation when they don't pay for our services. After listening to this episode, you will know have a better understanding of the steps you can take to collect payments in a professional manner. We'll also discuss what you should be doing in your business to help avoid these situations. Plus, I'm giving away email and phone script templates you can use in your business so you know exactly what to say.

Partnering with other companies can be very effective for growing your web design and SEO business. Is pricing different when you work with these companies and how do you price your services accordingly? Find out in this episode! We'll be covering the do’s and don’ts you should know when working with a partner.

What is the best way to explain SEO so that clients will easily understand? That's exactly what we'll discuss in this episode. We also cover an easy way of providing an estimate to your client using a SEO Value Calculator.

When providing web design services to clients, inevitably a client will need a web hosting account. But who should set-up the account? Designer or client?

Today, we talk about your options for setting up a client hosting account, the pros and cons of each option, the hosting company that makes this process easier, and the 2 ways you can make more money from web hosting.

Episode resources:

For all the resources mentioned in this episode, visit: www.portableentrepreneur.com/20

The skills that are most useful to clients aren't the ones you might thing. In this episode, we cover how to determine which skill you should learn first, what web design and SEO clients really want you to know and why you shouldn't try to be a one-stop shop.

Today we discuss the 2 mistakes most web design and SEO entrepreneurs make when it comes to keeping clients paying month after month. We also cover what you should be focusing on to have the most success and why recurring revenue is important for long term success in your business.

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