Full Advisor Coaching - The Podcast

The Power of Investing in Client Experience with John Prendergast (Ep. 21)


Listen Later

Advisors often focus on attracting new clients, but the real magic lies in creating lasting relationships through exceptional experiences. Are you treating your clients like “raving fans”? In this episode of the Full Advisor Coaching Podcast, Kristin Harad, alongside her guest John Prendergast, co-founder and CEO of Blueleaf, get excited about the power that comes from focusing on client engagement and satisfaction.  John shares insights on tackling the common challenge that many advisors face—the reluctance to run their business at the expense of client relationships—by employing strategic automation and personalized touchpoints that deepen client engagement and free up valuable time.

Kristin and John discuss:

  • The significance of implementing a “Netflix playbook” for a superior client experience
  • Understanding the role of automated client engagement in boosting your practice
  • Exploring the consequences of passive versus active client communication
  • The importance of transparent service updates in cultivating trust and loyalty
  • And more!
  • Connect with Kristin Harad: 

    • LinkedIn: Kristin Harad, CFP®
    • FullAdvisorCoaching.com
    • X: KristinHarad
    • Schedule a Conversation with Kristin
    • Connect with John Prendergast: 

      • LinkedIn: John Prendergast
      • Website: Blueleaf Wealth
      • The Augmented Advisor Podcast
      • About our Guest: 

        John Prendergast is a co-founder of Blueleaf Wealth and is an active startup advisor. He has served as a board member and advisor for venture-backed and bootstrapped companies and has guided them to increased valuations and successful exits for their teams and investors. He is also an experienced entrepreneur and senior executive. His background in banking and wealth management has shaped the vision for Blueleaf.

        ...more
        View all episodesView all episodes
        Download on the App Store

        Full Advisor Coaching - The PodcastBy Kristin Harad

        • 5
        • 5
        • 5
        • 5
        • 5

        5

        6 ratings


        More shows like Full Advisor Coaching - The Podcast

        View all
        The Magellan Network Podcast by Joseph Lukacs

        The Magellan Network Podcast

        27 Listeners

        Top Advisor Marketing Podcast by Matt Halloran, CRO at ProudMouth

        Top Advisor Marketing Podcast

        37 Listeners

        The Diamond Podcast for Financial Advisors by Mindy Diamond Financial Advisor Recruiter and Consultant

        The Diamond Podcast for Financial Advisors

        99 Listeners

        The Perfect RIA by Matthew Jarvis, CFP® & Micah Shilanski, CFP®

        The Perfect RIA

        457 Listeners

        Kitces and Carl - Real Talk for Real Financial Advisors by Michael Kitces, MSFS, MTAX, CFP and Carl Richards, CFP

        Kitces and Carl - Real Talk for Real Financial Advisors

        232 Listeners

        Ready For Retirement by James Conole, CFP®

        Ready For Retirement

        764 Listeners

        Deep Questions with Cal Newport by Cal Newport

        Deep Questions with Cal Newport

        1,283 Listeners

        Rethink. Financial Advice by H. Adam Holt, CFP and Derek N.H. Notman, CFP

        Rethink. Financial Advice

        20 Listeners

        The Efficient Advisor: Tactical Business Advice for Financial Planners by Libby Greiwe

        The Efficient Advisor: Tactical Business Advice for Financial Planners

        113 Listeners

        50 Fires: Money and Meaning with Carl Richards by Blind Nil Audio

        50 Fires: Money and Meaning with Carl Richards

        190 Listeners