Finding herself overwhelmed and confused while navigating the health system during a long recovery from a bad car accident, Geri Baumblatt quickly recognized the lack of communication and understanding there was for patients simply trying to get better. She works to help deliver effective education to patients both before and after visits through her work with the free, social good Docola platform (www.doco.la). And as care increasingly falls to family members, the majority of whom are also trying to hold down a job, Baumblatt is tackling that problem through an organization she co-founded called The Difference Collaborative (https://differencecollaborative.com) which supports people as they try to manage the steep challenges of working and providing care. In this episode, she also shares with host Shiv Gaglani why she believes that by normalizing the questions most patients have, you will gain a better understanding of what their goals of care might be and be able to provide them with the care they’re searching for. “I think what we learn from patients is often really simple, but really surprising at the same time.”

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