The Big Themes:

• Process geeks rejoice! Reimagining business process is the next frontier: New technologies; especially in AI and Machine Learning are enabling a complete reimagining of business processes, way, way beyond simple process improvements. They hold the potential to catapult business performance but require new ways of thinking about business process and how employees work with technology.
• “Nothing can happen for decades. And then decades happen in weeks.” Quote attributed to Scottish MP George Galloway. The COVID-19 pandemic has radically and irrevocably accelerated pre-existing trends. Eight weeks after the pandemic reached US shores eCommerce grew to 27% of retail, which represents a decade of growth in eight weeks. In essence business leaders are now running against 2030 expectations. This has huge implications for business leaders across most every industry.
• The pandemic will create a revolution in healthcare: 99% of people accessed healthcare during the pandemic, without setting foot in a doctor’s office, much less a hospital. This forced embrace of telemedicine will drive an explosion of innovation and holds the potential to materially change the burdens of the beleaguered US healthcare system.

The Big Quotes:

“The data shows maybe I don't need to go to from point A to point B to point C. Maybe I just go from point A to point Z.”

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