The Produced + Delivered Podcast by RRD

What does it take to update decades-old communication systems for the modern age without disrupting business operations?

This episode of RRD’s Produced + Delivered podcast features a conversation with Brian Cox, Vice President of IT – CCM, Software Development and BCS Architecture for RRD – a true transformation leader who has guided organizations through the challenges of moving from disparate legacy systems to modern omnichannel communication platforms. Brian discusses how to manage technological change while focusing on people, sharing practical insights into a successful modernization journey, including:

• Addressing the risks and realities of technical debt

• Gaining executive support and easing organizational resistance

• Using incremental migrations to lower risk and achieve early wins

• Modernizing at your own pace with minimal business disruption

How do businesses truly connect with customers in a seamless, consistent way across both print and digital channels? 

This episode of RRD’s Produced + Delivered podcast features a conversation with Cynthia Bajana, Vice President of Business Communication Solutions for RRD. In this conversation, Cynthia describes how to build a seamless customer journey across both print and digital channels. She offers practical insights into overcoming common obstacles, including:

• Breaking down data silos and integrating legacy systems

• Building a compelling business case for an omnichannel strategy

• Establishing unified ownership of the end-to-end customer experience

• Delivering measurable and meaningful results

How can organizations overcome the significant cost strains of shipping to streamline operations and reduce waste?

This episode of RRD’s Produced + Delivered podcast features a conversation with Andrew Palmer, Director of Sales for RRD’s label platform. He joins host Matthew Tilley to offer practical insights for tackling supply chain challenges head-on. Together, they share actionable strategies to drive meaningful improvements, including:

• Right-sizing labels and packaging to eliminate waste
• Leveraging sustainable solutions like container-free shipping to cut costs
• Using data to evaluate products and processes for smarter solutions
• Implementing changes that deliver both cost savings and operational efficiency

How can businesses use AI to improve communication workflows, reduce inefficiencies, and enhance customer experiences — while still maintaining a human touch? This episode of RRD’s Produced + Delivered podcast features a conversation with Brian Cox, Vice President of IT — CCM, Software Development, and BCS Architecture for RRD, and Nicholas Michel, Director of Customer Experience Strategy. They share practical insights into improving communication workflow efficiency, including:

• Achieving smarter, faster content creation

• Strengthening operational compliance

• Reducing waste without sacrificing personalization

• Avoiding the common pitfalls of relying on AI

What does it take to build a supply chain that thrives in uncertainty? On this episode of the Produced + Delivered podcast, host Matthew Tilley speaks with Brendan Killeen, Vice President of Global Supply Chain Engineering and Client Solutions, and Tom Paese, Senior Director of Global Business Development at RRD. Together, they explore what it means to cultivate flexibility and adaptability in today’s fast-changing market landscape.  

Brendan and Tom tackle the biggest challenges supply chain leaders face, from tariffs and inflationary pressures to globalization, showing how organizations can chart a path forward for long-term success. In the face of growing demands for diverse and personalized products, they explore the strain on supply chains and stress the importance of balancing complexity with cost while staying adaptable to evolving market needs. To address these challenges and drive results, RRD empowers leaders with customized solutions, a global network, and a consultative approach tailored to navigating today’s dynamic landscape.

Discover how flexible systems, workflows, and data sets can empower your supply chain to adapt and thrive—this episode delivers fresh insights to transform your strategy. 

What does it take to truly innovate in packaging? On this episode of the Produced + Delivered podcast, host Matthew Tilley discusses the trends reshaping the packaging industry. He dig into the shift away from single-use plastics and the rise of eco-friendly materials like pulp and paperboard, highlighting the ways more companies are addressing consumer demands and regulatory pressures with smarter, sustainable choices.

He talks about how it is the small, often-overlooked changes like using less material that can be some of the most impactful and cost-effective ways to meet sustainability goals. He also explains how cutting-edge simulation tools and AI are transforming packaging, helping engineers use less material or pick the right ones during the design process. The conversation is packed with practical insights, encouraging businesses to stay open-minded and embrace change, recognizing that even tried-and-true methods can always be improved to drive innovation and sustainability forward.

Whether you’re a packaging professional or simply curious about the industry’s future, this episode offers actionable advice to help you stay ahead. 

Sustainability isn’t just a concept at Drake’s Brewing Company; it’s a foundational operating principle. Known as a fun brewery with great-tasting beers, Drake’s is also a company that genuinely cares about its employees and the environment. Hosted by RRD’s Matthew Tilley, this episode of the Produced and Delivered podcast digs into how Drake’s is evolving their packaging and logistics processes to prioritize environmental responsibility. Joining Matthew are Anthony Raggio, Director of Packaging and Logistics, and Hal McConnellogue, Sustainability Manager, who share their candid experiences and strategies to make products like their recently launched Juicy Hoot Hazy IPA more sustainable.

Transitioning from glass bottles to aluminum cans, adopting FSC-certified paperboard carriers, replacing plastic toppers with cardboard and eliminating plastic labels, the episode highlights the many steps the company took to bring Juicy Hoot to market in a sustainable way. Anthony and Hal also explore the value of forming collaborative partnerships with vendors like RRD who share Drake’s commitment to sustainability. They explain how even small, thoughtful choices can drive both positive environmental impacts and cost savings.

Whether you’re already implementing sustainable practices or just beginning to explore them, this episode provides actionable advice to help you tackle sustainability in a way that really works.

Listen now!