The Property Management Mastermind Show

The Property Management Mastermind Show

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The Property Management Mastermind Show episodes

  • John Higgins with Steady Marketplace

    Property Management Mastermind welcomes John Higgins to the show. John is the Co-Founder and CEO of Steady. They offer a customized insurance product to landlords and property owners to offset the cost when tenants default on their leases. It is in 35 states right now, and they are working on adding the remaining states as quickly as possible.

    John discusses how their product can be monetized, how it is being offered, and whom the product is designed to benefit. He talks about how easy it is to implement this insurance, the technology behind the pricing, and how to find out who underwrites it for them.

    If you are looking for a new way to offset the risk that is hardwired in the property management industry, this is the episode for you. Get a pen and paper ready because you will want to jot down some of the high points of this conversation.

    Show Notes

    [02:53] Welcome to the show, John Higgins!

    [03:35] John starts by telling us a little about himself and his company.

    [05:58] They discuss the legislation that is being passed to protect tenants in the U.S.

    [07:56] John's company is now in 35 states, and they are working on adding the remaining states.

    [08:59] He speaks about his company and gives us a description of what they do.

    [10:52] Can you monetize this? How is it offered?

    [12:24] It is designed to benefit property managers as well as small landlords.

    [15:59] Is their any insurance licensing required? Would it help them to be licensed?

    [18:43] John chats about property managers selling the coverage in a package to landlords.

    [19:15] Can you buy it as a one-off? Do you have to buy it as a package?

    [20:17] Steady provides the framework so that anyone can implement this program.

    [20:43] The pricing depends on the property location; they use technology to individualize the rates.

    [23:33] The underwriting for their policies is a very reputable company, to find out more information go to www.steadymarketplace.com

    [24:38] Why would you want to engage with Steady?

    [27:10] To get in touch with John, him at [email protected]

    [29:03] John's final words.

    Links and Resources:

    Property Management Mastermind

    Property Management Mastermind Group on Facebook

    [email protected]

    (619) 988-6708 (Allison DiSarro from Seacoast Commerce Bank)

    Seacoast Commerce Bank

    Insurance Management Group

    (918) 728 8992 (Derek Scott with Insurance Management Group)

    zInspector

    FilterEasy

    Property Meld

    Richard Drake

    NARPM Southern States Conference

    National Apartment Association

    NARPM Accounting Standards

    Kevin on LinkedIn

    For the Property Management Mastermind Conference information https://pmmcon.com/

    For the Business Development Mastermind Seminar https://www.eventbrite.com/e/bbc-business-development-mastermind-tickets-70402370385

    Bizdevmastermind.com

    31 min
  • Paul Rush Mastermind Session

    On today's show, Brad is going old school, having a throwback mastermind session with Paul Rush. One property management company owner to another they are hashing out some of the challenges they both face in the respective areas. They are having a question and answer session to give us an idea of what is working in their companies. 

    Paul owns Augusta Rental Homes in Augusta, Georgia, and they manage single-family and multifamily units. He got into real estate to flip houses, but he ended up with some rental homes and has now been in the property management business for about four years. 

    Brad and Paul discuss new acquisitions, the issues that can arise and how to stay on top of it all, and what happens if you don't. They talk about Paul's owner first philosophy, leasing fees, self-assist property showing, and some great things he has implemented in the last 12 months. You don't want to miss this episode; they have some good ideas that might give you a more profitable business.

    Show Notes

     

    [03:43] Welcome to the show, Paul Rush.

    [03:46] Paul tells us a little about himself and his business.

    [05:52] He speaks about his owner first philosophy.

    [08:15] Brad chats about some of the ways his company takes care of the owners they represent.

    [09:13] Paul gives us examples of how keeping the owner happy keeps them in business.

    [11:02] They discuss leasing fees and how they try to get the tenants to renew.

    [14:30] Paul tells us another example of how his philosophy works.

    [17:23] What challenges do you have right now in your business?

    [18:45] They talk about some issues that Paul is having with a property management company that he just acquired.

    [21:29] Integrating the new company into their system ended up being an issue, their timing was off, and rumors started before they could get out in front of it.

    [26:25] They discuss having the old property manager introduce the new one to alleviate any questions the property owners might have.

    [29:38] Have you ever had a company you wanted to buy fall into your lap?

    [33:02] Paul had another challenge when he kept some of the employees from the old company.

    [35:33] He talks about the one on one training he gave them to get them up to date with the software he uses.

    [38:32] Give us one great shining star thing that you have implemented in the last 12 months?

    [41:47] Brad's company is considering waiving a lease preparation fee to get more people to do self assist property showings instead of using agents.

    [43:21] Paul says that his company has never paid a commission to an agent to show properties they are all self-assist.

    [47:31] Would you pay a fee to hold a property for a few days until all of the paperwork was complete?

    [50:12] Paul tells his team to keep up the excellent work he is pleased with what they are doing.

    Links and Resources:

    Property Management Mastermind

    Property Management Mastermind Group on Facebook

    [email protected]

    (619) 988-6708 (Allison DiSarro from Seacoast Commerce Bank)

    Seacoast Commerce Bank

    Insurance Management Group

    (918) 728 8992 (Derek Scott with Insurance Management Group)

    zInspector

    FilterEasy

    Property Meld

    Richard Drake

    NARPM Southern States Conference

    National Apartment Association

    NARPM Accounting Standards

    Kevin on LinkedIn

     

    For the Property Management Mastermind Conference information https://pmmcon.com/

     

    For the Business Development Mastermind Seminar https://www.eventbrite.com/e/bbc-business-development-mastermind-tickets-70402370385

    Bizdevmastermind.com

    52 min
  • Scott Brady on the Top 10 Mistakes Made by Property Managers

    Welcome to the show! Today’s guest is Scott Brady and they will be talking about the top 10 mistakes that could have been or may have been made by property managers. Scott goes through each of these items and gives some great dialogue on how not to make those same mistakes, there are some really great nuggets of information here that you don’t want to miss.

    Scott is going to be a facilitator and instructor at the Property Management Mastermind Conference in March 2020. He will be starting the conference with his SWOT analysis instruction piece, strengths, weaknesses, opportunities and threats. Scott has taught this at the collegiate level and will be able to teach it at the conference level, this is all on the first day of the conference so make sure to purchase your ticket as soon as possible.

    Scott has a property management company in Southern California and has been in the industry since 2012, and manages 1200 doors. He says he is a student of this industry it fascinates him, both the opportunities and weaknesses, he teaches the top 10 mistakes because he has made these mistakes. Listen in to this conversation and see if there are some mistakes you can relate to or if you can learn from others who have made them.

     

    Show Notes

    [02:53] Brad introduces Scott Brady.

    [03:33] Scott tells us about himself and what he will be teaching at the conference.

    [05:30] There will be 2 hours of mastermind sessions the first day of the conference.

    [05:55] Here are the top 10 mistakes and how not to make them, in no particular order.

    [06:32] Don’t pick a price, pick a strategy, they charge a flat fee and a percent of rent collected.

    [12:24] Don’t take just any client that comes in the door, are they your perfect customer?

    [18:00] If you don’t solve your owner pain points you don’t have value with the relationship, it's the right thing to do.

    [24:33] Not taking advantage of the local real estate community, get the local agents to refer their clients to you.

    [27:10] Brad talks about the Business Development Mastermind Seminar in Atlanta in January 2020 that Property Management Mastermind is putting on and Scott is speaking.

    [30:18] You have to be completely transparent in this industry, make sure your website has updated information, contract and pricing.

    [35:28] Direct mail with transparency is very valuable but you must manage your expectations.

    [38:39] Taking no risk in a mistake, you must take risks to get ahead, you won’t always get it right but you must take risks.

    [43:31] Get out of the business and work on the business, you will be able to look more strategically at your business.

    [47:15] Don’t help other people get rich without getting rich yourself, sell every property that you manage, buy one property per year at least create assets, that is what will make you rich.

    [51:55] Improve your business, go to conferences, syndicate or implement programs. Invest in your business with your time by learning what your strengths and weaknesses are.

    [54:15] Brad tells us about implementation day at the conference, he wants people to come out of the conference with a call to action list.

    [55:20] Scott says that he wants everyone to look at their businesses differently, make changes now to see big differences in the future.

     

    Links and Resources:

    Property Management Mastermind

    Property Management Mastermind Group on Facebook

    [email protected]

    (619) 988-6708 (Allison DiSarro from Seacoast Commerce Bank)

    Seacoast Commerce Bank

    Insurance Management Group

    (918) 728 8992 (Derek Scott with Insurance Management Group)

    zInspector

    FilterEasy

    Property Meld

    Richard Drake

    NARPM Southern States Conference

    National Apartment Association

    NARPM Accounting Standards

    Kevin on LinkedIn

     

    For the Property Management Mastermind Conference information https://pmmcon.com/

     

    For the Business Development Mastermind Seminar https://www.eventbrite.com/e/bbc-business-development-mastermind-tickets-70402370385

    Bizdevmastermind.com

    58 min
  • Interview with Casey Powers on the I-Buyers

    Welcome to the show! Today’s guest is Casey Powers, Broker and Property Manager at Strawberry Realty Property Management in Las Vegas, Nevada. Casey is here to chat with us about the new iBuyer phenomena that has hit the real estate industry, what iBuyer means and how agents can compete.

    Casey breaks down how she believes traditional real estate agents can fight back in this market and how having the means to make cash offers on homes allows agents to keep a level playing field. She also talks about why these new convenience based companies are making property managers nervous and what it means for the rental market down the road. 

    Listen in as this conversation brings to light what is happening with Amazon and Zillow, the pros and cons to the iBuyer concept and the choices that consumers now have to make between convenience and knowledge.

    Show Notes

    [03:03] Brad introduces Casey Powers

    [05:20] Casey is a secret shopper for Ibuyer, how did she get into it?

    [06:13] What is the Ibuyer concept?

    [08:20] Are they offering market rates?

    [08:39] Do they charge higher fees than the traditional real estate agent?

    [09:51] Is there a conflict of interest?

    [11:09] Are the Ibuyer reps licensed agents? Do they work for the consumer or these companies?

    [12:42] Do they give a fair market estimate for the value of the home? 

    [15:49] How does this practice affect the comps in the area?

    [17:22] What impact do the Ibuyer companies have on traditional real estate agents? The property management companies?

    [20:16] What do they do with all the properties they are buying? Renting? Flipping?

    [23:08] Can they manipulate the rental market rates?

    [24:31] Are there any government regulations they have to overcome? Are there Ethics violations?

    [26:10] How can real estate agents compete with these Ibuyer companies? Cash buyers?

    [29:43] Is it possible for an agent or property management company to compete by setting up cash sales with the buyers?  How?

    [32:25] Are they buying occupied homes? Renter occupied? Or are they just buying vacant homes?

    [38:48] Casey talks about the new Zillow brokerage and Amazon brokerage how does these work? 

    [42:38] What has the reaction been to Zillow charging for listing properties?

    [47:29] Should property managers refuse to pay Zillows’ fees?

    [48:56] What is the best thing Casey has done in the last 12 months to improve her business?

    [53:46] Casey says that Amazon has an ad that they send to people through their Alexa device.

    [56:01] Did someone in particular point you in the brokerage direction?

    Links and Resources:

    Property Management Mastermind

    Property Management Mastermind Group on Facebook

    [email protected]

    (619) 988-6708 (Allison DiSarro from Seacoast Commerce Bank)

    Seacoast Commerce Bank

    Insurance Management Group

    (918) 728 8992 (Derek Scott with Insurance Management Group)

    zInspector

    FilterEasy

    Property Meld

    Richard Drake

    NARPM Southern States Conference

    National Apartment Association

    NARPM Accounting Standards

    Kevin on LinkedIn

     

    For Conference information https://pmmcon.com/

    1 hr
  • Interview with Nicholas Cook

    Welcome to the show! Today’s guest is Nicholas Cook from Rise Realty Inc. and Sleep Sound Property Management Inc. in Portland Oregon. Nicholas is in studio today to talk to me about Culture Index and the rules and regulation changes in the state of Oregon and in the city of Portland.

    Brad asks Nicholas about being in San Antonio this week, the ins and outs of his newest acquisition and how they are using Cultural Index to make sure they have the correct people in place throughout their company.

    They run through the issues his company will have with the new regulations and how it will affect his tenants. How Oregon is requiring all rental properties to be registered and what they are going to do with the data, also how hard it will be to raise the rent and evict renters if the need exists.

    Listen in to this conversation and see if your area could benefit from these new laws or if they are just adding salt to the wounds of a market already in distress.

    Show Notes

    [03:04] Brad introduces Nicholas and discusses their day.

    [04:26] Nicholas tells us why he is in San Antonio.

    [05:30] What is the culture of Nicholas’s company?

    [07:25] Why is the Culture Index an important hiring tool?

    [09:00] With all of the hiring tools out there why is Nicholas going with Cultural Index?

    [11:21] Nicholas talks about a current acquisition his company is moving forward with.

    [14:10] What was the initial first step of this acquisition?

    [15:09] What was the second step? Did you lawyer up?

    [16:16] What steps has Nicholas put in place for adoption integration?

    [19:39] Brad talks about John Warrillow and Matt Whitaker being speakers at the PMM Conference.

    [21:57] What is the licensing requirements when you are working in two states Oregon and Washington?

    [24:14] What is going on in Oregon with state regulated rent control? Relocation? What is the reason to not renew?

    [34:03] What will the fallout of these regulations be?

    [35:08] Who is helping you fight these rules?

    [36:20] What is Portland’s screening criteria? How has that changed?

    [41:17] How can you protect your tenants with these new laws?

    [41:51] Portland requires each rental property to be registered, where is that data going?

    The money?

    [47:49] What have you implemented in the last 12 months that you are excited about?

    [51:54] How good will Nicholas look in a tuxedo at the PMM Conference?

    Links and Resources:

    Property Management Mastermind

    Property Management Mastermind Group on Facebook

    [email protected]

    (619) 988-6708 (Allison DiSarro from Seacoast Commerce Bank)

    Seacoast Commerce Bank

    Insurance Management Group

    (918) 728 8992 (Derek Scott with Insurance Management Group)

    zInspector

    FilterEasy

    Property Meld

    Richard Drake

    NARPM Southern States Conference

    National Apartment Association

    NARPM Accounting Standards

    Kevin on LinkedIn

     

    For Conference information https://pmmcon.com/

    55 min
  • Announcing the Property Management Mastermind Conference

    Are you ready to purchase your tickets to Property Mangement Mastermind Conference? We are going over everything about the PMM Conference so you will be informed and ready to hit the floor running.  It is March 2-4, 2020 at the Mirage in Las Vegas with two add on seminars Monday and Wednesday mornings. Please check out the new PMMCon.Com website that just went live today and reserve your place.

    This conference is packed with leaders in our industry and some that aren’t but have knowledge that can be used in any industry. The Key Notes speakers are Andrew Reece a household name in the property management industry and John Warrillow author of Built to Sell.  But these are only two of the amazing speakers we have lined up for you to interact with, learn from and hopefully walk away from with new insights for how to proceed in this industry.

    This is going to be a very exciting 3 days and I know that you will be talking about everything you learned until we meet again in 2021.  All of the ideas, tools, and knowledge on how to implement the things that you learned, but it's not all work and no play we have an Awards Banquet planned that will make you feel like royalty.  

    So go to the PMMCon.com website, register and start the process to success, tell your friends and colleagues about it this is an event that if you are in the property management industry you won’t want to miss. 

    Show Notes

    [01:10] Brad is going over the dates for PMM Con for 2020 at the Mirage in Las Vegas.

    [02:50] On the first day of the conference there is an add on seminar with Mike Nelson on Key Performance Indicators.

    [04:24] In the afternoon starting about 1:15 on the main stage is the Key Note speaker Andrew Reece a very well know property manager speaking about what he has done with his company in Australia.

    [06:08] After we hear from Andrew we are bringing in Scott Brady who will talk about how to use SWAT.

    [06:46] These two speakers lead us into why we doing this conference in the first place our mastermind sessions - there are five mastermind groups with five different facilitators.

    [08:17] We are doing the mastermind sessions day one so that you can meet the folks that you want to network with.

    [08:48] This all ties into the vendor mixer that evening where you will mix with the vendors and advertisers to talk and mingle.

    [09:34] Brad discusses the cost of the conference which includes meals, registration and the awards ceremony.

    [11:18] Day two of the conference starts with Key Note speaker John Warrillow author of Built to Sell he also has a podcast with the same name.

    [12:04] Next session the facilitators will come in and go over the highlights from the mastermind sessions.

    [12:45] Jennifer Stoops is the next speaker, developing second in command, your replacement.

    [13:55] Matt Whitaker does a presentation on the playbook for the unexpected acquisition.

    [15:41] Brad is very excited about getting Mike Schaffer he has a podcast called Investing with your Team, step by step instructions on how to go out and buy properties with your team.

    [16:50] Krista Peterson with Culture Index will also be there to talk about personality assessment tests.

    [18:34] Workflow platforms with Michael and Heather Parks, how they work, the benefits of them and what the future holds.

    [19:14] The Awards Banquet, the fun stuff as Brad calls it is the last evening of the conference, he is encouraging you to apply for an award.through Survey Monkey. It is a black-tie affair come dressed appropriately, there will be dinner and an open bar.

    [22:21] Implementation day facilitator will drive the conversation to get you organized to implement what you learned when you get back.

    [23:28] Lt Colonel Mike Bajema will talk about the extreme ownership concept.

    [25:08] Add on seminar number two is Mike instructing on extreme ownership even further, hands-on learning and team-building exercises.

    [26:39] Would you like to advertise at this conference? 

    [28:39] Brad hopes you take away from this conference the excitement that makes you impatient for the conference in 2021, he hopes to see you there.

    Links and Resources:

    Property Management Mastermind

    Property Management Mastermind Group on Facebook

    [email protected]

    (619) 988-6708 (Allison DiSarro from Seacoast Commerce Bank)

    Seacoast Commerce Bank

    Insurance Management Group

    (918) 728 8992 (Derek Scott with Insurance Management Group)

    zInspector

    FilterEasy

    Property Meld

    Richard Drake

    NARPM Southern States Conference

    National Apartment Association

    NARPM Accounting Standards

    Kevin on LinkedIn

     

    For Conference information https://pmmcon.com/

    30 min
  • Interview with Kevin Ortner

    Welcome to the show Mr. Kevin Ortner, CEO of Renters Warehouse and he shares his insights on property management as a whole. Renters Warehouse, one of the largest management companies in the business, manages 22,000 homes in 40 markets, most of which are retail investors with some institutional work sprinkled in. 

    I love offering listeners fantastic benefits, such as some great discounts for products, with new offers coming all the time! You can see a complete list at propertymanagementmastermind.com. For all of these offers, use the discount code “Brad” to secure your discount. Be sure to grab a seat for our Pulling Back the Curtain Conference in Denver, Colorado. Find out more on our website.

    Kevin delves into a wide array of topics on this episode, and you won’t want to miss his predictions for the next recession. Learn his thoughts on how new proposed legislation and regulations will affect the industry and why realtors as property managers is a dangerous concept.

    Learn how NARPM’s new accounting standards are being received and implemented within Renters Warehouse and why Kevin believes this is a step in the right direction toward professionalization in the industry. By creating one way to look at accounting principles, everyone will be speaking the same language and benchmarks can be set. They also help with the buying and selling process amongst management companies.

    Kevin provides some fantastic responses to issues that are facing the industry today and in the future. He also shares how he intends to continue to grow Renters Warehouse and what that growth will require. Standardization and targeted technology are the driving forces to Renters Warehouse’s growth, listen in to learn why along with all of Kevin’s nuggets of knowledge on the property management industry.

    Show Notes

    [04:26] Kevin shares more about Renters Warehouses’ customer base and where they are leaning for future management.

    [06:01] Learn how the business has moved in and out of franchising as the market has changed.

    [11:17] Face-to-face interaction with your clients is the key to lasting client relationships.

    [13:09] Learn Kevin’s thoughts on the no security deposit option? 

    [18:01] How has the influx of Wall Street capital affected the single-family industry?

    [20:24] Hear Kevin’s thoughts on when the next recession is going to hit.

    [24:56] What are the negative implications from new legislation and additional regulation? 

    [30:47] How will NARPM’s accounting standards change the industry?

    [37:47] Kevin shares where Renters Warehouse is headed and how they plan to grow.

    [44:07] What things have Renters Warehouse implemented that have greatly impacted their bottom line? 

    [48:14] Off-shore labor? What are Kevin’s thoughts? 

    [51:29] Learn more about masterminds and the Mastermind Conference in March 2020.

    Links and Resources:

    Property Management Mastermind

    Property Management Mastermind Group on Facebook

    [email protected]

    (619) 988-6708 (Allison DiSarro from Seacoast Commerce Bank)

    Seacoast Commerce Bank

    Insurance Management Group

    (918) 728 8992 (Derek Scott with Insurance Management Group)

    zInspector

    FilterEasy

    Property Meld

    Richard Drake

    NARPM Southern States Conference

    National Apartment Association

    NARPM Accounting Standards

    Kevin on LinkedIn

    55 min
  • Todd Talk with Todd Ortscheid

    I love offering listeners fantastic benefits, such as some great discounts for products, with new offers coming all the time! You can see a complete list at  Property Management Mastermind. For all of these offers, use the discount code “Brad” to secure your discount. Be sure to grab a seat for our Pulling Back the Curtain Conference in August in Denver, Colorado. Find out more information on our website.

    Todd Ortscheid was born in Charleston, West Virginia in 1982. Todd majored in professional aviation at Embry Riddle University and worked as an airline pilot for a major airline based in Atlanta. He served as an Executive Vice President of the Air Line Pilots Association, Int’ll, where he was an executive for the Airline Pilots Association and was in charge of running the budgets and negotiating contracts for pilots with the major airlines. Todd has held a real estate sales license in Georgia since 2008. Todd is currently chairman, president, and CEO at Central Georgia Realty, LLC.

    We’ll learn today what’s best for property management: portfolio, hybrid, or departmental. NPS scores going south, and how you know when your NPS score is going south, is another issue Todd and I talk about. Renting to some professions can be difficult, we give you a solution to renting to people who want to change your lease agreement. The best sales solution for your property management company, how to implement secret shoppers to find out what your competition is doing and selling to make sure your business is staying competitive. When you should hire a lawyer, raise your fees and how to get new clients in the door are the topics we cover in this episode.

    Show Notes

    [04:22] I introduce Todd and he gives us his background and what he is currently doing.

    [07:24] What’s best for property management: portfolio, hybrid or departmental and what is Scott currently using in his company.

    [10:09] Scott talks about hybrid portfolio options.

    [11:22] Why inspectors need to see the home on rollovers.

    [13:29] Why I am a big believer in picking up the phone and calling clients

    [15:45] Renting to lawyers, realtors, brokers, and paralegals.

    [18:44] A solution to a marked up lease agreement is to take the lease and pay for a lawyer to modify the lease or property management agreement.

    [25:00] How we dealt with a complaint of racism in our county and how to handle property that is in high demand.

    [29:55] Todd’s two cents on a percentage based compensation on property management agreements.

    [32:00] Higher end pricing and tiers and hybrid pricing from Scott, a property manager in California.

    [37:06] A ‘seagull’ who I met at a Property Mastermind Forum and Scott and I talk about how to manage fees.

    [44:05] How I created an annual technology fee and how this went over on my client base and focusing on tenant fees.

    [46:38] How you can use leasing to get new clients in the door and why you should collect everything up front.

    [50:26] The documents we use electronically and what we have tenants sign on pen and paper.

    [55:13] Taking notes electronically make you not as connected as writing on pen and paper. 

    [61:28] The key to speakers and what people want to see at Pulling Back the Curtain Conference

    [67:25] Todd and I talk about our opposing views of the value of your company.

    [71:02] Todd starts off the NARPM talk, and the benefits of this organization.

    [79:02] Where improvements can be made in organizations.

    Links and Resources:

    Property Management Mastermind

    Property Management Mastermind Group on Facebook

    [email protected]

    (619) 988-6708 (Allison DiSarro from Seacoast Commerce Bank)

    Seacoast Commerce Bank

    Insurance Management Group

    (918) 728 8992 (Derek Scott with Insurance Management Group)

    zInspector

    FilterEasy

    Property Meld

    V12

    Pulling Back the Curtain Conference

    Todd Ortscheid on LinkedIn

    GTL Property 

    1 hr 24 min
  • Interview with Sarah Durbin

    I love offering listeners fantastic benefits, such as some great discounts for products, with new offers coming all the time! You can see a complete list at  Property Management Mastermind. For all of these offers, use the discount code “Brad” to secure your discount. Be sure to grab a seat for our Pulling Back the Curtain Conference in August in Denver, Colorado. Find out more information on our website.

    Sarah Durbin and I met each other through an affiliate, and I was very impressed by her. She is coming to the conference as a facilitator. Sarah has been in property management since 2006 and currently has five property management companies across four different states. She was the fourth franchise and started out in Vernal, Utah. Within six months of starting in property management, she had 150 units under her company. She then moved to San Jose, California, and Seattle, which is where she bought out a franchise. Next, she moved to South Carolina.

    We’ll learn today about how Sarah was able to break into so many markets and be successful in all markets she was in across four different states. Sarah explains her timeframe from city to city and how she was able to manage the previous companies while expanding into new markets. Sarah shares her three best implementation ideas from her experiences with owning multiple property management companies.

    Show Notes

    [03:05] I introduce Sarah and her background and the basics of what she is doing.

    [05:37] How Sarah grew very fast in a very small market.

    [07:37] When she breaks into a new market, Sarah will physically move to that market.

    [09:45] Sarah’s “boots on the ground” approach at her office in Vernal, Utah.

    [11:29] How to deploy your managers or purchasing established accounts in the area of your new market.

    [15:00] Sarah now opens company number three, with each company being each own separate entity.

    [18:10] Starting from scratch is easier than not starting from scratch with new accounts.

    [23:44] Lessons learned from the franchise business from Sarah’s point of view.

    [29:02] What needs to happen on a yearly basis and why you should be an organized agent.

    [29:45] Sarah talks about her podcast, “Reno Hustle” to get to know locals in Reno and their story.

    [33:08] Why you should be a lifelong learner and the best three implementation ideas Sarah has had in the last 12 months.

    [38:05] Staycation: a change of pace to get you out of all the distraction of work life and how vision boards play a role in Sarah’s life.

    [39:12] Sarah’s goals for the next 12 months.

    [41:08] How Sarah had big results from an accountability group, especially when she travels.

    [43:02] Sarah’s consulting and how to reach Sarah for business consulting and property management.

    Links and Resources:

    Property Management Mastermind

    Property Management Mastermind Group on Facebook

    [email protected]

    (619) 988-6708 (Allison DiSarro from Seacoast Commerce Bank)

    Seacoast Commerce Bank

    Insurance Management Group

    (918) 728 8992 (Derek Scott with Insurance Management Group)

    zInspector

    FilterEasy

    Property Meld

    V12

    Pulling Back the Curtain Conference

    51 min
  • Interview with Nicole McWhirter-Flores & Lauren Crosby

    I love offering listeners fantastic benefits, such as some great discounts for products, with new offers coming all the time! You can see a complete list at  Property Management Mastermind. For all of these offers, use the discount code “Brad” to secure your discount. Be sure to grab a seat for our Pulling Back the Curtain Conference in August in Denver, Colorado. Find out more information on our website.

    Nicole McWhirter-Flores & Lauren Crosby talk about financial accounting numbers. Nicole works for APM and is a consultant for APM and works with bank reconciliations, bookkeeping, and other business processes. Lauren also works for APM in the same capacity as Nicole. Nicole enjoys crafts, including repurposing mason jars. Lauren likes to lake surf and lake boarding.

    We’ll learn today about how APM works, what benefits APM provides for property managers, whether its owner-operator or a typical property manager. We will also find out which applications of APM have been used inside of Rentworks. How property managers use APM and how you can engage with APM from the very beginning through the process of getting all your numbers to move over, to catch mistakes and daily bank trust account reconciliations.

    Show Notes

    [03:08] Nicole and Lauren introduces themselves and what they do at APM

    [05:05] What does APM do for property managers?

    [07:56] Who is APM focused for?

    [08:45] The process of moving your numbers over to APM.

    [10:51] Propertyware report and getting your books cleaned up to have correct numbers.

    [14:35] Daily bank trust account reconciliations explanation from Nicole.

    [16:00] Lauren explains how APM software catches your mistakes and makes sure you are in check.

    [18:05] Converting your property management number into NARPM Accounting standards with APM software.

    [24:27] How you can connect with APM to get started with their software.

    Links and Resources:

    Property Management Mastermind

    Property Management Mastermind Group on Facebook

    [email protected]

    (619) 988-6708 (Allison DiSarro from Seacoast Commerce Bank)

    Seacoast Commerce Bank

    Insurance Management Group

    (918) 728 8992 (Derek Scott with Insurance Management Group)

    zInspector

    FilterEasy

    Property Meld

    V12

    Pulling Back the Curtain Conference

    APM Software Website

    28 min

About The Property Management Mastermind Show

From the publisher's feed

The Property Management Mastermind Show and Property Management Productions was formed to provide information and products BY Property Managers FOR Property Managers looking to grow and run their business.

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