Discover how Dollar Shave Club transformed a $4,500 viral video into a $1 billion acquisition by mastering customer understanding. In this detailed case study, host Segun Obayendo breaks down Michael Dubin's exact process for audience identification, emotional profiling, and customer language discovery that disrupted the entire razor industry.
What You'll Learn:
• How Dollar Shave Club identified their real customers (hint: not "men who buy razors")
• The complete emotional journey mapping that revealed customer frustrations
• Before/after examples of customer language vs. industry jargon transformation
• Why "shaving sucks" became more powerful than "precision grooming technology"
• The 5-step framework you can replicate for any business or industry
• Specific audience research methods that cost under $100 to implement
Key Case Study Insights:
• From party conversation to $200M revenue in 4 years
• 48.6% online market share captured from Gillette and Schick
• 12,000 customers acquired in first 48 hours from viral video
• How improv comedy training became a customer research advantage
• Why Unilever paid 5x revenue multiple for audience mastery
Perfect for aspiring entrepreneurs, startup founders, small business owners, and anyone building a purpose-driven business who wants to understand their customers deeply enough to disrupt entire industries.