In this episode of The Real Spill, Katie Spillers returns from a hiatus to share insights from recent conferences and discuss pressing issues in the multifamily property management industry. Key topics include the impact of AI, the rise of fraud, community involvement, legislative engagement, and the challenges of affordable housing. Katie emphasizes the importance of being prepared for ICE issues, the effects of the government shutdown on food scarcity, and the need for more owner operators to engage in local politics. She concludes with a call to action for industry professionals to voice their concerns and stay informed about upcoming legislative changes.
00:00 Welcome Back and Conference Updates
03:44 The Impact of AI in Property Management
06:31 Addressing Fraud in the Industry
09:26 Community Involvement and Legislative Engagement
12:19 Navigating ICE and Border Control Issues
15:41 Food Scarcity and Community Support
18:36 Understanding Housing Affordability Challenges
21:29 The Role of Local Politics in Housing
24:26 Future Conferences and Legislative Priorities
30:41 Closing Thoughts and Thanksgiving Wishes
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#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

Behind every thriving community is a leader who knows how to balance vision, people, and purpose. In this episode of The Real Spill, host Katie Spillers sits down with Mark Scully Vaughn https://www.linkedin.com/in/markscullyvaughn/ , owner and president of Arleio Living, to uncover his inspiring journey from government affairs and healthcare into the dynamic world of property management.
Mark doesn’t just talk about buildings—he talks about people. From the importance of mental health in leadership to the role of technology in shaping the future of property management, Mark shares candid insights on what it takes to make an impact in the industry. Whether you’re in property management, looking to grow your career, or simply want to hear a story of resilience, leadership, and purpose—this episode will give you both perspective and inspiration.
What You’ll Hear in This Episode:
-Why community involvement is at the heart of great leadership in property management.
-What challenges and opportunities are shaping the future of the multifamily housing industry.
-The power of mental health, networking, and technology in creating positive work environments.
-How Mark is building Arleio Living with vision, balance, and a focus on personal and team growth.
✨ Don’t miss this inspiring conversation that goes beyond the business of housing—it’s about leadership, people, and leaving a legacy.
If this episode sparked something in you, make sure to subscribe to The Real Spill, leave us a review, and share it with someone in your network who’s ready to grow in leadership and community impact.
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#TheRealSpill #PropertyManagement #MultifamilyHousing #Leadership #CommunityInvolvement #MentalHealth #Networking #CareerGrowth #PersonalGrowth #ArleaLiving

What really happens behind the scenes on Capitol Hill? In this eye-opening episode of The Real Spill, host Katie Spillers sits down with political veteran Lindsay Reusser to unpack a decade's worth of experience in Washington, D.C. From the unseen heroes known as caseworkers to the emotional impact of January 6th, Lindsay offers a compelling look into the triumphs, challenges, and human side of navigating the political machine.
More than just politics, this conversation is about people. Lindsay opens up about the importance of effective communication, building real relationships in an often-divided climate, and how mental health and personal connection matter just as much as policy. Whether you're an aspiring public servant, a concerned citizen, or simply curious about how things really work in D.C., this episode is a must-listen.
🔍 In This Episode:
Why do relationships with staff matter more than big speeches when it comes to true advocacy?
What is the real role of a caseworker, and why are they unsung heroes of Capitol Hill?
The events of January 6 left a lasting emotional impact on many in government—Lindsay shares her firsthand reflections.
How can effective communication and finding common ground transform political discourse and bring about real change?
🎧 Tune in, share, and let’s get real about politics.
💬 Leave a review and tell us what resonated with you most!
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#TheRealSpillPodcast #CapitolHill #PoliticsUnfiltered #PoliticalAdvocacy #LindsayReusser #CaseworkersMatter #January6 #DCInsider #MentalHealthInPolitics #CommunicationMatters #FindingCommonGround #RealTalkPolitics

What does 45 years in property management teach you about affordable housing, advocacy, and the future of real estate? In this episode of The Real Spill, host Katie Spillers sits down with industry trailblazer Dawn Ford, founder of Smart Apartment Solutions, for a powerhouse conversation on what it really takes to serve communities, stay compliant, and leave a legacy in the multifamily space.
From her early days as an onsite property manager to leading innovative solutions for affordable housing today, Dawn unpacks the challenges and opportunities in the industry. She opens up about the vital role of independent rental owners, why legislative advocacy matters, and how storytelling can shift the national conversation around the housing crisis. If you're in property management, real estate, or care about the future of housing—this one’s for you.
🔑 In this episode, we cover:
Why compliance is essential in maintaining and protecting affordable housing communities
What Smart Apartment Solutions is doing to support and educate rental housing professionals
The National Apartment Association plays a key role in legislative advocacy for property managers and owners
How storytelling empowers operators to champion change in housing policy and practice
🎧 Ready to get the real spill from a real industry legend?
Tune in now and discover how experience, advocacy, and education come together to shape the future of affordable housing.
Like what you hear? Subscribe to The Real Spill, leave a review, and share this episode with someone making waves in property management.
🔔 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professionals hosting podcasts on all the industry hot topics!
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#TheRealSpillPodcast #AffordableHousing #DawnFord #SmartApartmentSolutions #PropertyManagement #IndependentRentalOwners #NAA #RealEstateLeadership #MultifamilyAdvocacy #HousingCrisis #ComplianceMatters #WorkforceHousing #StorytellingForChange #KatieSpillers

The housing crisis in America isn’t just about numbers—it’s about people, communities, and the policies that shape their futures. In this eye-opening episode of The Real Spill, we dig deep into the Choice in Affordable Housing Act—what it is, why it matters, and what it reveals about the power of collaboration in advocacy.
You’ll hear from seasoned experts who bring firsthand experience from the frontlines of policy, property management, and legislative lobbying. Together, they peel back the layers of housing choice vouchers, bipartisan challenges, and the delicate dance of pushing meaningful legislation forward. Whether you're new to housing policy or neck-deep in it, this episode will leave you with a clearer understanding of how change really happens—and what still needs to be done.
🔑 In this episode, we cover:
Why is coalition-building the key to passing impactful housing legislation like the Choice in Affordable Housing Act?
What challenges and reforms are needed in the Housing Choice Voucher program to better serve both tenants and landlords?
The legislative process often takes years—but bipartisan support and persistence are powerful tools for change.
How advocacy, relationship-building, and education help bridge the gap between community needs and government action.
✅ Don’t miss out—subscribe to The Real Spill to stay ahead on housing policy and advocacy conversations.
📤 Share this episode with fellow advocates, industry leaders, or anyone passionate about solving the housing crisis.
💬 Join the conversation online and let us know: What role can you play in making housing more affordable?
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#TheRealSpillPodcast #AffordableHousing #HousingPolicy #HousingCrisis #AdvocacyMatters #HousingChoiceVoucher #BipartisanSupport #CoalitionBuilding #LobbyingForChange #RealEstatePolicy #MultifamilyHousing #PropertyManagement #HousingSolutions #LegislationInAction #CommunityAdvocacy #PolicyMatters #HomelessnessPrevention #RealTalkRealChange

What happens when government affairs, legal counsel, and housing advocacy come together at one table? In this candid episode of The Real Spill, host Katie Spillers sits down with Bryan Holladay https://www.linkedin.com/in/bryan-holladay-10003219/ and Todd Whitlow https://www.linkedin.com/in/todd-whitlow-b7800529/ —two powerhouses in the multifamily housing industry—for a wide-ranging conversation that blends professional insights with personal stories.
From navigating post-COVID housing challenges to diving into the Housing First model for addressing homelessness, this episode unpacks the complex intersections of law, policy, advocacy, and community. But it doesn’t stop at industry jargon. Bryan and Todd share their career twists, why networking is their secret weapon, and how everything from music to family vacations keeps them grounded in a demanding field.
Whether you're in the industry or just curious about the forces shaping your community, this one’s got something real for you.
🔑 In this episode, we cover:
Why is advocacy essential for real, long-term change in housing policy and homelessness solutions?
What legal and operational shifts are redefining the multifamily housing landscape post-COVID?
The Housing First approach proves that stable shelter is the first step toward lasting impact.
How personal growth, professional networking, and even music play into building industry resilience.
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→ Share this episode with colleagues, change-makers, and curious minds.
→ Tag us in your takeaways and let us know: What’s your real spill?
👉 Click subscribe @MultifamilyMediaNetwork on YouTube to stay up to date with our powerful lineup of multifamily industry podcasts hosted by top professionals!
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#TheRealSpillPodcast #MultifamilyHousing #HousingSolutions #HousingFirst #LegalOps #GovernmentAffairs #AffordableHousing #IndustryInsights #WorkLifeBalance #AdvocacyMatters #RentalHousing #FEMAChallenges #PersonalGrowth #NetworkingTips #PodcastConversations #HousingPolicy #HousingCrisis #RealTalkRealChange

Homelessness isn’t just a crisis—it’s a test of what kind of community we choose to be. In this must-listen episode of The Real Spill, host Katie Spillers sits down with Cody Carver, https://www.linkedin.com/in/cody-carver-mpa-0098821b4/ Director of Greenville Together at United Way, to explore the escalating homelessness crisis in Greenville—and what’s being done about it.
With the city poised to grow by nearly a quarter-million in the coming years, Cody shares how Greenville is racing the clock to create real, sustainable solutions before the crisis deepens. He unpacks the bold Housing Surge initiative, the power of community-driven models, and why flexible support—especially for families and medically fragile individuals—is key. Through heartfelt stories and hard-hitting facts, this episode is a powerful call to action for anyone who believes in building a community where no one is left behind.
🔑 In this episode, we cover:
-Why is homelessness a community responsibility, not just a system failure?
-What makes Greenville Together’s Housing Surge an urgent and innovative solution?
-The goal is to rehouse 80 households—focusing on the most medically vulnerable this year.
-How participant-centered, culturally connected strategies are reshaping the path out of homelessness.
💬 Listen in and discover how empathy, innovation, and real collaboration are changing lives—one home at a time. Be part of the change. Be part of the conversation.
🔗 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professionals hosting podcasts on all the industry hot topics!
Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders!
#TheRealSpillPodcast #HomelessnessAwareness #GreenvilleTogether #HousingSurge #CommunityCare #SocialImpact #HousingJustice #EndHomelessness #CodyCarver #PublicService #RealChangeRealStories #UnitedWay #AffordableHousing #ParticipantCenteredCare #StreetToHome #HousingFirst #RealEstateWithHeart #CommunityInvolvement #CrisisToHope

What happens when you take two decades of retail experience and apply it to the world of property management?
For Shane Raby https://www.linkedin.com/in/r-shane-raby-cam-caps-notary-79a65ba9/ , it sparked a transformational journey—one filled with new challenges, unexpected wins, and a renewed passion for mentorship and leadership.
In this episode of The Real Spill, Katie Spillers sits down with Shane to explore his pivot into property management, the value of teaching others, and why recognition and relationships matter more than ever in today’s fast-evolving industry.
From navigating legislative advocacy to building a name through local affiliates and conferences, Shane unpacks what it really takes to not just succeed—but to thrive and give back in real estate. He also gets real about balancing life, work, music, and meaning in a career that’s both structured and full of surprises.
🔑 In this episode, we cover:
- Why is mentorship and industry advocacy key to long-term success in property management?
- What makes the shift from retail to real estate so rewarding—and what challenges come with it?
- The evolution of supplier designations and conferences is shaping how professionals grow and connect in the field.
- How building authentic networks and teaching others creates ripple effects in career development and community impact.
🎧 Tap in to hear how one man's leap of faith led to influence, insight, and industry recognition. Whether you're new to property management or a seasoned pro, Shane's story will inspire you to level up, lead well, and lift others as you rise.
💬 Don’t forget to subscribe, share this episode, and leave a review to keep the conversation going!
🔗 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professionals hosting podcasts on all the industry hot topics!
Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders!
#TheRealSpillPodcast #PropertyManagementCareer #RetailToRealEstate #MentorshipMatters #RPMCareers #ShaneRaby #MultifamilyLeadership #RealEstateAdvocacy #IndustryRecognition #TeachToLead #CareerPivot #NetworkingWins #LeadershipInRealLife #ConferencesAndConnections #PropertyManagementLife #WomenInMultifamily #PersonalGrowthJourney

What happens when fitness, mental health, and multifamily careers collide? In this episode of The Real Spill, Katie Spillers sits down with the inspiring Celia Smart https://www.linkedin.com/in/celia-smart-0b9b5111/ —recently named one of NAA’s 20 on the Rise—to dive deep into her unique journey from the fitness world to the frontlines of the multifamily industry.
Celia opens up about starting her podcast Be Amazing, how movement became her medicine, and why community and personal growth are everything. From creating wellness-centered spaces to building real connections, this episode is packed with empowering insights on embracing change, setting stretch goals, and finding joy in the journey. Whether you're in property management or just looking for inspiration to level up your life, this episode is for you.
🔑 In this episode, we cover:
-Why is mental and physical wellness essential for career and personal growth in the multifamily industry?
-What role does networking and community play in building authentic success?
-The Be Amazing podcast highlights women’s real stories beyond weight loss and into wellness, leadership, and change.
-How embracing stretch goals and small wins can lead to big transformations.
🎧 Hit play and hear the real story behind the glow-up—professionally and personally.
💬 Subscribe, leave a review, and share this episode with someone who inspires you to Be Amazing every day.
🔗 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professionals hosting podcasts on all the industry hot topics!
Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders!
#TheRealSpillPodcast #MultifamilyLeadership #WomenInWellness #MovementIsMedicine #FitnessAndCareer #MentalHealthMatters #BeAmazingPodcast #PropertyManagement #WellnessJourney #NetworkingForGrowth #WomenEmpowerment #GoalSetting #CeliaSmart #NAA20OnTheRise

What does it really take to grow in the multifamily housing industry—from the leasing office to becoming a thought leader? In this powerful episode of The Real Spill, host Katie Spillers sits down with the dynamic Candice Manning, founder of the Leasing Training Academy, to unpack the heart of professional growth in property management.
Candice shares her journey from an unexpected opportunity to becoming a passionate advocate for mentorship, soft skills training, and workforce development. With stories, insight, and a touch of culture, this conversation explores how intentional training and community connections can transform careers—and change the narrative of the entire industry. Whether you're just starting out or leading a team, you’ll walk away inspired, informed, and ready to level up.
🔑 In this episode, we cover:
-Why is mentorship the missing piece in many multifamily career journeys?
-What soft skills and conflict resolution tools are essential for property management success?
-The Leasing Training Academy uses AI to boost learning and retention across teams.
-How community engagement and culture can elevate both careers and relationships.
🎧 Ready to grow, lead, and advocate for change? Hit play now and get the real spill!
📲 Don’t forget to subscribe, leave a review, and share this episode with your team or a mentor who inspired you.
📢 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date with the latest insights from multifamily industry experts!
🔗 Visit www.multifamilymedianetwork.com to sign up for our newsletter and explore a wealth of podcasts and blogs from today’s top leaders.
#TheRealSpillPodcast #MultifamilyLeadership #PropertyManagement #SoftSkillsMatter #LeasingLife #WomenInMultifamily #MentorshipMatters #CareerGrowth #WorkforceDevelopment #NAA #LeasingTrainingAcademy #RealTalkRealEstate #CommunityImpact