In this mini-episode of the Real Value Podcast Diamond Mining Series, Blaine talks about 2 customer service experiences that emphasize over-the-top customer service that creates a great customer experience. 

In this episode, Blaine talks about the science of the brain and how we are simply not capable of multi-tasking as it has been traditionally defined and thought. The brain cannot consciously do two things at once since it must steal mental resources from the same portion of the brain: the frontal lobe.

Blaine gives 5 tactics to improve your ability to get things done, and get them done well, without having to slow down to task switch, leaving a little bit of ‘attention residue’ with each prior task.

In this episode of the Real Value Podcast mini-series, Diamond Mining, Blaine talks about their experience at a pro football game and details all of the little things that appeared to be amazing ‘systematized customer service’. 

Make note of the questions at the end of the show and give some thought to your own business as we enter the relationship and experience economy. 

In this episode, Blaine recaps the mindsets and recommendations from episode one for starting your podcast, and then goes over the equipment, the software, and the best hosting options for getting your voice heard through the medium of podcasting.

Like episode 1, there are lots of great nuggets and suggestions so have pen and paper handy for notes!

In this new series of the Real Value Podcast, called Diamond Mining, Blaine covers short stories, lessons, anecdotes, books, and ideas that add perspective to our lives and businesses. 

This episode is about the $6000 egg story told By Todd and Deb Duncan in their book, The 10 Golden Rules of Customer Service.

In this episode, Blaine goes over 5 (or maybe more!) of the things that somebody wanting to start a podcast MUST consider before jumping into the world of podcasting. Podcasting can be a fun and rewarding activity if its done right. It can be a ton of time, effort, and labor if not! Blaine goes over the thinking and planning process, as well as the hardware and software needed to be successful. 

Listen in and have your notepad ready if you have any interest in starting an appraiser, real estate, lending, or really ANY kind of podcast now or in the near future. 

In this episode, Blaine introduces listeners to the often repeated idea that we are the sum total of the 5 people we spend the most time with. Blaine takes it a step further, however, and talks about a study that was done indicating that it goes much further than just those 5 people! It extends to friends of friends, even friends of their friends even if you’ve never met many of those people. Blaine explains how in this episode.

In this episode, Blaine introduces a Japanese concept called Shugyo, which is synonymous with ‘intense and austere’ training, but can also refer or suggest an area of your life or business that needs to be addressed and where there is ‘an absence of comfort’. The concept of Shugyo is one that encourages you to take on tasks, goals, and pursuits that have some kind of internal ‘calling’ but, for whatever reason, you aren’t doing yet. 

With Shugyo, you listen to the small voice inside that is calling out to have an experience or accomplish something, and then you simply decide that you must attempt that thing and you accept that there will be, at minimum, the absence of comfort, if not downright discomfort. 

What is your shugyo?

In this episode, part 2 of 2, Blaine discusses the last 3 most important things that a mentor should be teaching their apprentices if they are interested in being a ‘true mentor’. Anybody can teach somebody else the basics of appraising real estate. Very few people can take somebody under their wing and mentor them in these 7 areas effectively, at least not initially. 

Take some time to study up on these 7 areas and learn what each one of them means to a trainee and what they might mean in your business.

In this episode series (part 1 of 2), Blaine goes over the 7 areas that he believes true mentors should be covering in an appraiser mentorship program. In fact, these 7 areas should be mandatory in all business mentorship programs. The 7 areas covered would give the apprentice the greatest opportunity for success as an appraiser regardless of whether or not the trainee stays in the mentor’s company or goes out on their own.

Although one of the chief complaints amongst potential mentors is that they are training their competition, by training an apprentice properly, the chances of an apprentice leaving your organization drops drastically. Blaine goes over the strategies and what to teach so as to create the best atmosphere for growth and longevity within the mentor’s company.