Jonathan Wolf, CEO of Pyramid Healthcare, is arguably one of the industry leaders when it comes to intentional, sustained growth through both de novo expansion and M&As. He shares his 40 years of insight into the behavioral health space and what he looks for when determining where and when to expand Pyramid Healthcare.

Clinical research and data is a sorely underused resource in our field. Deni Carise, Chief Scientific Officer for Recovery Centers of America, goes into all the ways you can use it to improve your program. Even beyond ensuring you have evidence-based programming that delivers real outcomes, there is huge value in knowing the data from a marketing, business development, and knowledge of coming trends in the field perspective. This definitely isn't an episode to miss.

Out of network insurance is like the Wild Wild West. You never seem to know what, or even if, you'll get paid, and the insurance payors have a lot of power. Anne Bahr, VP of Collect Rx, shares some tips and tricks to beat them at their own game using insider knowledge on this episode of The Recovery Executive Podcast.

Business Development referrals have dropped from 10 or more a month down to 3 or less per rep. Why is this happening? Some of it has to do with a shift in the field, but much has to do with the way BD reps are trained, managed, and go about their jobs. With decades of experience working for centers large and small, Tony Faulkner shares with us the strategies crucial to maintaining good referral channels for your program.

Peer Recovery Support Coaches/Specialists are just starting to gain traction in the recovery space. Benefits, payment models, and role responsibilities are all still being worked out. In this episode, I speak with Brandon George, Executive Director at Indiana Addiction Issues Coalition, who is spearheading the expansion of these positions in Indiana.

Something as simple as the process you use to verify VOBs can make or break your admissions process. Jon Wagner, CEO of Verify Tx, and I talk about what a good admissions process looks once you've actually got people on the phone.

Building a center the right way is extremely profitable, but takes much longer than people assume. How do you have the patience to build a strong foundation that drives quality clinical care, community engagement, and profitability all at the same time? Zach Snitzer, Co-Founder of Maryland Addiction Recovery Center, and I did into some of these issues on this episode of The Recovery Executive Podcast.

A poor admission phone rep can convert multimedia inquiries at 1% or less. A good one can convert 10% or higher. That's a potential 10X difference in admissions! I speak with James Hadlock, owner of BluNovus, where we talk about how empathy and compassion on the phone can 10X your admissions on any quality of calls.

Most EMRs are just emulations of the old paper filing systems, but they can be so much more. I speak with Matt Stevens, CEO of Alleva, who has reinvented the EMR. We talk about what treatment centers need to know to make a switch from paper to digital, some pitfalls to avoid (especially around avoiding HIPAA fines), and some interesting opportunities happening in the field related to telehealth near the end.

Two industry titans talk SEO, Adwords, Digital Marketing, and Winning Strategies for long-term growth. Dan Gemp, CEO of Dreamscape Marketing joins me on the episode to not just talk general strategy, but get into some of the industry benchmarks you need to know as well as common mistakes to avoid. If you're census is hurting, you don't want to miss this episode.