Billing & Revenue Cycle Management are one of the biggest thorns in the side of treatment centers. It's difficult, expensive, and, very hard to know if staff or vendors are doing it right.

In this episode, we talk with Gregory Keilin, CEO of Prosperity Behavioral Health on some of the most common ways billing companies don't necessarily work in your best interest, what you should be looking for, and some really interesting info like how to make Medicaid billing work.

Up to 25% of centers have closed in South Florida, Southern California, and other highly competitive areas of the country. Lyle Fried was the owner of The Shores, a well-known treatment center in Florida that just closed last month. He shares his insights into why they closed and what he would have done differently if he could do it all over again, critical information for any centers facing a similar situation today.

Foundations Recovery Network went from 20,000 calls a month and a low census to 10,000 calls a month and significant climbs in census. Most centers are thinking about admissions, business development, and marketing wrong in the addiction treatment field. In this episode, Kathy Frossard and I talk about how to rethink and integrate these departments to deliver serious results.

The Ammon Foundation is probably one of the first philanthropic organizations springing from the addiction treatment field to focus on grants in recovery rather than scholarships for treatment. We explore how philanthropic activity ties into reducing stigma, providing value, and growing the business wing.

Addiction Unplugged is a new show highlighting recovery and fighting stigma. The show features a unique center in every episode. Stu and I talk about the value of such a show and how TV spots like this can and should be used from a marketing perspective.

When you've personally made over a billion dollars in healthcare and have seen the devastation addiction can wreak on your extended family and community, you decide to do something about it.

That's the story of Bryan Cressey, who I interview live at his office in Chicago. With decades of experience helping healthcare organizations grow, he also has the ability to see what is and isn't working in the field.

So when he decided to start the non-profit Above and Beyond Family Recovery in Chicago, he had a unique vision to revolutionize the field. This is his story and his vision.

Our field needs strong leadership. We need visionaries who see the future and are able to make the hard choices in these rapidly changing times. In this episode, I speak with the Co-Founder of Phoenix Rising on what's lacking in the field today, what we need to see instead, and how following those guidelines has helped him build his own center.

If you're looking for some hard-hitting perspectives on the field and are willing to step outside your comfort zone, this is the episode for you.

80% of all treatment centers follow a 12-step philosophy. While this approach has helped so very many people, there are those it doesn't work for. As we know, there is no one-size-fits-all approach to treatment.

And there is a large hunger within the marketplace for alternative programming, which is why programs that provide alternatives to 12-step attract an untapped market.

In this episode, I speak with Reed Smith of Centered Recovery on how their mindfulness program has helped them grow their new center as well as helped patients who didn't feel at home within a 12-step program, ultimately aiding them in their recovery. Join us for this interesting discussion.

You may be surprised to hear that one of the best treatment centers in the country is a small non-profit catering to mostly homeless and low-income populations in downtown Chicago. Above & Beyond is only 2 years old, so many people have not heard of them, but they are doing phenomenal work, as I can personally attest to. I'm super excited to share my interview with Dan and help you learn more about this amazing place that's taking such a huge lead in advancing the field of addiction treatment.

Alumni engagement is becoming ever more critical both for successful, long-term treatment outcomes, and for the health of the center. I speak with Parker Polidor, Co-Founder of CaredFor, about how alumni engagement is a whole team effort and the value it brings to patients and staff alike.