The Rep's Journey

In this episode, Stephen Rhyne meets with Lacy Anderson to discuss the best way to level up your sales operations skills. Lacy gives some outstanding advice and breaks down the importance of getting small wins as you improve your processes.

00:00 Lacy Anderson Intro Excerpt
00:35 TRJ Episode 10 Intro
00:48 Introducing Lacy Anderson @IONSolar
01:58 Q1: Why Sales Ops?
04:13 Q2: What's your experience working with CROs?
07:51 Q3: What advice would you give to Sales Ops Managers who want to level up?
10:20 Q4: How do you convey challenges upward?
11:40 Q5: How do you attack problems?
13:12 Q6: How would help managers to improve and grow?
15:47 Q7: What's the benefit of learning what departments do?
18:00 Q8: How do you demonstrate contribution in a tangible way?
21:29 Q9: In your career, when did you start owning outcomes?
23:50 Stakeholder Puzzle: Tips for Working Together
29:19 Q10: What do you think is changing the fastest in Direct Sales?
30:38 Q11: What changing the fastest in recruiting?
32:22 Q12: What technology are you excited about?
35:03 Q13: What is the hardest thing about your role?
40:20 Thanks, Lacy!

00:00 Zach Heiner Excerpt from (43 minute Mark)
00:44 The Rep's Journey Intro
00:58 Introduction: A Walk Down Memory Lane
01:26 How did you become a Senior Manager at Vivint?
08:26 Zach's Door to Door Experience
09:45 Software Developers Need to Learn Sales
12:10 Zach's Role @Vivint, COVID, & Corporate Training
23:20 Mapping The Rep's Journey
23:58 How Do You Think About the Best Training for the Rep?
28:06 How Does "Fake-ness" Show up in Training?
29:19 How Do You Organize Training?
34:20 How Did You Get There?
35:27 What Are You Excited About in Improving Training?
43:00 What Is Vivint Doing to Train Managers?
44:39 Will You Talk About Your View of Everboarding?
40:20 Thanks, Zach!

Increasing attention is not simply shortening training. It's focusing on the right things at the right time.  How do you know what to focus on?

Simple.

Ask if you training zeroes in on immediate needs, with attention to things that interest your reps, while focusing on things of highest importance!

00:00-00:22 Introduction
00:22-05:21 Why this topic
05:21-05:46 Why We're Qualified to Discuss This
05:46-12:33 Concept #1 - Immediacy
12:33-21:46 Concept #2 - Interest
21:46-28:05 Concept #3 - Importance
28:05-29:13 Call To Action: Audit, Rank, Adjust

Here's the Rep's Journey Audit Form:
https://www.notion.so/throwbo/Rep-Jou...

00:00 Introduction
00:25 Opening Titles
00:39 Audit Your Stats
02:14 Audit Your Systems & Integrations
02:52 Audit the Rep Systems
03:37 Audit Your Recruiting
05:36 Audit Your Onboarding
06:30 Why You Should Do This!
08:10 Audit Your Training
09:46 Audit Your Retention
13:23 Make Your Model
15:14 Conclusion

How a sales performance director in a super fast growing solar company thinks about onboarding/training reps (advice for directors and sales reps).

Connect with George Garcia on LinkedIn:
https://www.linkedin.com/in/george-ga...

⚡️ LGCY Power Job Postings:
https://boards.greenhouse.io/lgcypower

LGCY Power:
https://lgcypower.com

Connect with Stephen Rhyne on LinkedIn:
https://www.linkedin.com/in/stephenrhyne

© Schedule a Demo with ConveYour:
https://conveyour.com/schedule-a-demo

00:00-00:31 George Garcia Excerpt
00:31-01:40 TRJ Episode 006 Intro
01:40-02:34 Introducing George Garcia @LGCY Power
02:34-09:14 Q1: Why do you white-board (map) the process?
09:14-11:41 Q2: Was white-boarding simple or complex?
11:4-20:29 1 Q3: What do you wish you had known when you first started this role?
20:20-22:21 Q4: What have you added/removed to the onboarding/training process?
22:21-28:49 Q5: What one concept would you give to sales directors, CROs, and rep trainers?
28:49-32:34 Q6: What is something you're inspired by right now?
32:34-33:48 Q7: What kind of cookies?
33:48-38:00 Q8: What questions should a director ask to find out the needs of the rep during onboarding?
38:00-38:26 Q9: What can sales reps do to work on their skills for promotion?
38:26-42:44 Q10: What skills are you looking for in a sales rep to promote them?
42:44-43:07 Looking for a job?
43:07-43:37 a Demo with ConveYour

In this episode, Stephen & Jason discuss the tools and apps that they use in ConveYour's content creation process. These tools will help with Planning & Collaboration, Content Gathering & Project Management, Video Creation, and Imagery/Content sites.

Want all of this information, readily available right on your phone? Do you have a tool that helps you in content creation that you feel like we’ve missed? Text us and let us know! Text #tools to (512) 379-5599 along with the name of your tool of choice and we’ll add it to the list.

Follow this simple framework to recruit reps faster and easier, even in a hiring shortage!

Stimulus checks, The Great Resignation, Demand Outpacing Supply - these things are all leading to a very difficult recruiting landscape for traditional employers let alone companies independent contractors great opportunities. We will layout X steps you can take to drastically speed up your recruiting pipeline and just make recruiting easier!

Looking for help in recruiting? Text #recruits to 512-379-5599 to get access to our Recruiting Tips channel!

00:00-00:16 Opening Credits
00:16-00:31 Introduction
00:31-03:40 The Challenge
03:40-04:14 The Opportunity
04:14-04:45 Today's Topics (Bulletpoints)
04:45-09:28 Tip #1: No Think Referrals
09:28-12:56 Tip #2: Building the Funnel
12:56-19:30 Tip #3: Adaptive Recruiting
19:30-22:39 Tip #4: Metrics
22:39-23:51 How ConveYour's Features Help Recruiters
23:51-24:30 Bonus: High Level Metrics Intro
24:30-25:34 Bonus Tip #1: Check your Cost to Recruit
25:34-27:49 Bonus Tip #2: Payback Period
27:49-28:14 Call to Action (Recruiting Tips Channel)
28:14-28:35 Wrap Up

Our 3 tips to increase your rep's engagement: make it a consumer experience, increase their attention level, blur the lines between required training!

00:00-00:25 Introduction
00:25-00:54 Question: Why the Rep's Experience?
00:54-01:59 Answer: Experience Matters
01:59-07:15 The Challenge: Keeping Attention
07:15-08:44 The Opportunity: Higher Motivation to Engage
08:44-09:50 Question: Why Button up the Experience?
09:50-12:09 Answer: Only the Rep Knows the Experience
12:09-17:12 Tip #1: Consumer Experience
17:12-20:44 Tip #2: Reduce & Increase
20:44-28:05 Tip #3: Combine Interactions
28:05-31:00 C2A: Be a "Secret Shopper"
31:00-31:08 Ending

In this episode, Stephen will give you three simple steps to help you get your sales reps to finish their training faster.

Thanks for listening! To get a free consultation, click this link!

00:00 Introduction
00:15 Opening Montage
00:30 Challenges of Getting Reps to Finish Training
01:36 Why This Framework?
02:22 Step #1: WIIFM Audit
04:30 Step #2: Make Your Training "Feel" Shorter
07:42 Step #3: Create a Nudging System
09:56 Review
10:24 CTA

Click here to get your copy of the Perfect Field Support Transformer™

00:00 Intro
01:11 Challenges for Direct Sales
03:16 Opportunities for Direct Sales
04:19 Why Use our Framework (ConveYour)?
05:20 Step 1: Map the Journey
09:03 Step 2: Become the Customer
10:30 Step 3: Create, Collect, & Curate
13:48 Step 4: Build the Muscle
15:54 Step 5: Automate All Outbound Field Communication
16:55 Step 6: Automate Your Messaging Like a Marketer (BONUS)
18:08 Statistics
18:45 Review
19:06 Free Tool: Perfect Field Support Transformer