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Can you sack a customer? Seems counter intuitive if you run a customer facing business, but sometimes, a customer is not a customer at all. On ridiculously rare occasions I have had to sack a customer. Or put another way, been firm, not bent over backwards and been prepared to take what they have to throw back at me. Why? Because I could commit more time and energy to those customers and team members who deserve it.
If you want to find out what it means to sack a customer and what kind of circumstances it is okay to do it in, then take a listen. If you run a retail or sales business, then ask yourself whether your time is really being served by someone you dread dealing with. If it has a knock on negative impact on your wider business, or is costing so much time in labour costs, then what may seem like a customer on the outside, might actually be a loss maker in reality.
Don't forget to like, subscribe and share to a friend. Thanks for listening and reach out to me @the_mobshow on Twitter and Instagram
The truth about why your marketing is not converting online is my take on what we often forget to do in terms of UX, aka user experience.
We often do marketing campaigns to grow our online and offline projects, but have you ever stopped to really consider why some campaigns work, while others don't?
The truth is, different audiences, have a different perception of your brand. Some will have never even heard of you. Why does this matter? Well if you are asking people to visit your website and they have no experience of using it before, they may simply not know where the items they like are to be found. This is why we talk about enhancing UX in business and taking the time to test for it.
If you are going to spend the time to market, you should spend the time to talk about what goes wrong too.
If you want to find out more about The MOB show, and how to ask me any questions, check us out online at www.theMOBshow.com or visit us on Insta and Twitter @the_mobshow
Mason on business, draws from his retail experience of growing a multi-million revenue vape shop business and dumps all those findings for you, for free to improve your game.
Check out our online vape shop or CBD eliquid shop too.
And that is the truth about why your marketing is not converting. Check out our updated Shopify blog structure with our recent post on the Voopoo Drag UK. October 2019 - podcast how to win at Google will explain more.
If you were to get hit by a bus tomorrow, would your business still run without you?
Every person who starts out a business, does it for a reason. Be it for themselves, for their family, for their legacy. BUT, you'll never grow into a bigger business if you're still thinking like a smaller business.
Outsource your skills, use who you have, give someone in your business the experience of doing something outside of their comfort zone to develop their skills and free up your time to work ON the business not IN the business. You may think you can't afford to pay another salary for somebody to do another role, but in the long term, you can't afford to NOT do that.
In today's podcast I talk about the 'bus test'.. make sure your business passes.
If you enjoyed this episode, check out our latest episode.
Insta/Twitter @the_mobshow Check us out online www.theMOBshow.com
Patience is a virtue, for a reason.
We may live in a world where social media and society alludes us to believe that you need a fancy car or a fancy watch to prove your success. But the reality is, if you worry about the short term things, you won't have a long term to worry about. Do not underestimate what you can achieve from being patient. Do not be penny wise and pound foolish. Thanks for listening in and please share this on to a friend if you know someone else who would value this. If you enjoyed this episode, be sure to check out our last episode.
IG / Twitter @the_mobshow
www.themobshow.com
What is single customer view? It's the understanding that as a retailer, you should see the journey and engagement of a customer as one, across all platforms. This means, focusing on a customer as an individual and not a group.
Why is this something worth paying attention to? It means higher marketing conversions, which means more sales.
Having come back from a recent e-commerce event hosted by Qubit and Harrods Director of Customer Insights, I thought I should take the time to discuss how this understanding can improve your own efforts.
If you want to know why your marketing emails fail, then you should listen to today's show.
Thanks for listening in and please share this on to a friend if you know someone else who would value this.
IG / Twitter @the_mobshow
www.themobshow.com
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