The Retail Podcast

Retail is changing faster than ever—and London is showing what the future looks like.

Ahead of NRF Europe, we take you on a retail roadshow through one of the world's most influential shopping destinations to explore how leading brands are transforming the in-store experience. From Coach's immersive pop-up inside Selfridges to H&M's flagship on King's Road, this episode showcases how retailers are moving beyond traditional stores to create destinations built around personalisation, community and memorable customer experiences.

Discover how live craftsmanship, customisation, retail media and experiential design are redefining physical retail in the age of AI. If you're a retailer, brand leader, marketer or technology professional, this episode offers practical inspiration and real-world examples of what's shaping the next generation of commerce.

In this episode:

🎟️ Join us at NRF Europe

If you're attending NRF Europe, come and say hello—we'd love to meet you.

Subscribe to The Retail Podcast for more insights on retail innovation, AI, customer experience, unified commerce and the technologies shaping the future of retail.

#Retail #NRFEurope #RetailInnovation #CustomerExperience #RetailMedia #ExperientialRetail

Luxury retail is evolving beyond products and this week's World Retail Signals explores exactly why.

Alex is joined by Ian and Niamh from the World Retail Congress to discuss the biggest retail developments shaping the industry today.

In this episode:

RH London's new flagship "Gallery" and how experiential retail is redefining luxury.

Why brands including Dior, Gucci, Dolce & Gabbana and Alo Yoga are investing in destination experiences across Europe's luxury holiday hotspots.

The reported sale of Harvey Nichols and what it could signal for consolidation across UK retail.

How retailers like Next, Marks & Spencer and Frasers Group are expanding through brand portfolios and acquisitions.

Why startup innovation continues to drive grocery retail, with insights from the Grocer Gold Awards and the rapid growth of Griddle Bakery.

Whether you're a retailer, brand leader, investor or simply interested in where commerce is heading, this episode breaks down the signals that matter.

Topics covered:

Experiential retail

Luxury retail strategy

RH London Gallery

Retail consolidation

UK high street

Department stores

Grocery innovation

Consumer behaviour

Brand experience

Retail trends

Experiential retail is becoming a key strategy for luxury brands as they look to build stronger customer engagement beyond traditional shopping. In this episode, the World Retail Signals team discusses RH London's immersive flagship, luxury destination activations from brands like Dior and Gucci, UK retail consolidation, and why innovation from emerging brands continues to shape the industry's future.

Chapter Timestamps

00:00 Introduction & Welcome

01:13 Meet the World Retail Congress Team

02:17 RH London: A New Vision for Luxury Retail

05:13 Luxury Brands Expand Into Holiday Destinations

07:07 Why Luxury Brands Need New Relevance

07:55 Harvey Nichols Sale & UK Retail Consolidation

10:04 The Rise of Retail Brand Portfolios

10:43 Grocer Gold Awards & Grocery Innovation

12:22 Why Retailers Need Startup Brands

13:12 Ocado Leadership Changes & Closing Thoughts

💬 JOIN THE CONVERSATION Which trend discussed today do you think will impact the industry most? Let us know in the comments below!

Can physical retail still outperform e-commerce?

In this exclusive interview recorded live at NRF 2026: Retail's Big Show Asia Pacific, Steven S. Tan, President of SM Supermalls, explains why physical shopping centres continue to thrive by putting customers at the centre of every decision.

SM Supermalls operates nearly 100 shopping centres across the Philippines and China, welcoming approximately 5 million visitors every day. Steven shares how continuous innovation, inclusive design, community-building and customer-first leadership have helped one of Asia's largest retail property businesses continue growing despite changing consumer behaviour.

In this episode you'll learn:

• Why physical retail continues to outperform expectations

• How shopping centres become community destinations

• Lessons retailers should learn before expanding into Southeast Asia

• Why customer experience matters more than technology alone

• How SM Supermalls approaches inclusivity and accessibility

• The biggest mistake retailers make when entering new markets

• Steven Tan's advice for staying relevant in retail

Whether you're a retailer, shopping centre operator, brand leader or retail technology professional, this conversation offers practical insights into the future of physical retail.

Recorded live at NRF 2026: Retail's Big Show Asia Pacific in Singapore.

Chapters

00:00 Introduction

00:23 What is SM Supermalls?

01:26 From Shoe Store to Retail Giant

02:01 The Future of Retail

02:53 Future-Proofing Shopping Centres

04:16 Customer Experience First

05:08 Inclusivity in Retail

07:07 Why Physical Retail Is Growing

08:01 Shopping Centres as Community Spaces

09:23 Advice for Global Retailers

10:13 Listening to Gen Z

10:39 How Brands Stay Relevant

#RetailPodcast #SMSupermalls #RetailLeadership #CustomerExperience #FutureOfRetail #ShoppingMalls #RetailInnovation #NRFAPAC #RetailStrategy #PhysicalRetail

The retail marketing stories that matter this week: why the brands winning Wimbledon aren't the official sponsors, Naomi Osaka's 350% search spike, Charlotte Tilbury lands in Boots, and Google's Head of Agencies UK reveals the World Cup ads topping YouTube's leaderboard.

Google's Carl Read joins Alex and Simone Oloman (NIFT) to discuss the week's biggest marketing stories, including Wimbledon, Nike, Charlotte Tilbury, Boots, Evian, YouTube, Naomi Osaka, John Lewis, Cult Beauty and more.

Topics include:

• Why Wimbledon is becoming a creator-first marketing opportunity

• Naomi Osaka's powerful brand storytelling strategy

• How YouTube advertising is evolving around cultural moments

• Why Charlotte Tilbury's Boots expansion matters

• Pride marketing and authentic community engagement

• What brands can learn from Google's latest YouTube advertising insights

Carl shares Google's perspective on creator trust, emotional storytelling, YouTube performance and why today's best campaigns succeed by giving creators genuine creative freedom.

Whether you're a marketer, founder, retailer or agency leader, this episode explores how brands can stay culturally relevant while building long-term trust.

Featured Guest

Carl Read

Director, Agencies & Partners (UKI)

Google

Featuring

Alex

Simone Oloman

Co-Founder & CEO, NIFT

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💬 Tell us which story stood out most

Sumeet Yadav, Head of Reliance Brands Limited, on luxury retail, global partnerships and what international brands need to understand about India.

How do global brands enter, adapt and scale in India?

In this episode of The Retail Podcast, we sit down with Sumeet Yadav, Head of Reliance Brands Limited, just before his keynote at NRF APAC 2026 in Singapore.

Reliance Brands Limited sits at the centre of India’s global luxury and lifestyle retail ecosystem, with partnerships spanning fashion, lifestyle, eyewear, toys, home, and food and beverage. Its portfolio connects high luxury, premium lifestyle, family retail and scaled consumer experiences.

This conversation explores the leadership, operating discipline and market understanding required to bring international brands into India and build them for long-term relevance.

In this episode, we cover:

• How global brands enter and grow in India

• The role of Reliance Brands Limited in India’s luxury and lifestyle market

• Building international brand partnerships at scale

• Premium retail, lifestyle retail and consumer evolution in India

• Lessons from brands including Hamleys, Mothercare, Diesel, Superdry, Brooks Brothers, Giorgio Armani, Bottega Veneta, Valentino and Tiffany & Co.

• Sumeet Yadav’s leadership journey across Reliance Brands, Hamleys Global, Nando’s, Tommy Hilfiger India and Ford

• NRF APAC 2026 and the future of retail in Asia Pacific

Sumeet Yadav is a founding member of Reliance Brands Limited and a member of its central leadership team. He has helped shape the launch and scale of major international franchises in India and has also led Hamleys Global during its international expansion.

Whether you are a retailer, brand leader, founder, investor or operator thinking about India, this episode offers a rare look at the mechanics behind building global brands for Indian consumers.

Subscribe to The Retail Podcast for more conversations with the people shaping the future of retail, brands, commerce and consumer behaviour.

Links:

Guest: https://www.linkedin.com/in/sumeet-yadav-8a48a87

Reliance Brands / Reliance Retail: https://relianceretail.com/partner-brands.html

NRF APAC 2026: https://nrfbigshowapac.nrf.com/speakers/sumeet_yadav__

Podcast website: www.theretailpodcast.com

Newsletter: www.retailnews.ai

Retailers are facing a new discovery challenge: what happens when AI search becomes the layer between brands and customers?

In this episode of World Retail, Alex is joined by Niamh and Ian from World Retail Congress to discuss what is top of mind across global retail. The conversation starts with one of the biggest concerns raised in a CEO survey: whether AI-driven search could reduce brand visibility by surfacing competitors, platforms or intermediaries instead of the retailers customers are actually looking for.

The team explores Shopee’s expanded partnership with ChatGPT, examples from Walmart, Google and Sephora, and why retailers may need to move from worrying about AI search to actively building around it.

They also discuss:

Why Barnes & Noble and Waterstones may show the continued power of physical bookstores

How James Daunt’s store autonomy model has helped reshape bookstore retail

Why Action’s lean operating model and rapid store growth make it a major value retail story

The allegations around Anthropic, Alibaba and Claude

Why Target and Brian Cornell are back under investor scrutiny

What these stories reveal about the future of physical retail, AI search and customer experience

Guest/context: This episode features Alex with co-hosts Niamh and Ian from World Retail Congress.

00:00 - Retailers fear AI search could hide their brands

00:38 - Welcome to World Retail with Neve and Ian

01:04 - Why Asia may show the future of retail

01:21 - AI search becomes retailers’ top concern

01:46 - Shopee expands its ChatGPT partnership

02:15 - Walmart, Google, Sephora and retail AI adoption

03:13 - Barnes & Noble and Waterstones IPO rumours

04:13 - What retailers can learn from local bookstore autonomy

04:40 - Action rebounds as 3i investors watch value retail

05:33 - Why Action’s operating model is so effective

06:22 - Action’s store density, SKU consistency and local flexibility

08:35 - Anthropic, Alibaba and alleged Claude distillation claims

09:54 - Target, Brian Cornell and investor pressure

11:12 - Heatwave wrap-up and closing thoughts

Subscribe for more weekly analysis on global retail, AI in commerce, store strategy, ecommerce, leadership and the future of retail.

This week on Five Things Friday UK Edition, Alex is joined by Simone Oloman, co-founder and CEO of For Tonight / Neft, a rapid delivery business for retailers, to unpack five retail stories from a quieter but still revealing week in UK fashion, lifestyle and consumer culture.

From Lacoste transforming Selfridges into a tennis clubhouse to Ralph Lauren’s Wimbledon activity on Sloane Square, this episode looks at how brands are turning sporting moments into immersive retail experiences.

Alex and Simone also discuss why big physical retail is far from dead, with JD Sports opening its largest store in Scotland and Dunelm launching a 34,000 sq ft Kingston superstore. Plus, they look at Disney’s push into collectibles with YuYus and why Nadine Merabi’s denim launch is a smart example of category expansion.

In this episode:

How Wimbledon is becoming a major retail activation moment

Why fashion and sport collaborations feel increasingly natural

The return of large-format flagship retail

Disney YuYus and the power of collectibles

Nadine Merabi’s move from occasionwear into everyday wardrobe categories

Why trust is key when brands expand into new product areas

Guest context:

Simone Oloman is the co-founder and CEO of Need It For Tonight / NIFT, a business offering rapid delivery for retailers, including app-based delivery and checkout integrations for 90-minute delivery.

Show notes / links mentioned:

Nadine Merabi: https://www.instagram.com/nadinemerabi/?hl=en

Lacoste at Selfridges: https://www.theindustry.fashion/lacoste-brings-its-tennis-clubhouse-to-selfridges/

Ralph Lauren Wimbledon post: https://www.instagram.com/p/DZtsNTsDBf3/?img_index=7

JD Sports Livingston: https://www.lcpgroup.co.uk/news/jd-sports-opens-its-largest-store-in-scotland-at-the-centre-livingston-next-month

JD Sports: https://www.jdsports.co.uk/

Dunelm Kingston: https://furniturenews.net/news/dunelm-opens-kingston-superstore

Disney YuYus Soho pop-up: https://press.disney.co.uk/news/meet-disneys-cutest-new-collectable-companions-this-june-at-exclusive-pop-up-in-soho

Retail innovation continues to accelerate.

In this episode of Five Things Friday USA, Joe and Jill explore five major stories shaping the future of commerce:

• Meta's expanding partnership with Best Buy and the rise of AI-powered smart glasses

• Walmart's aggressive drone delivery rollout targeting millions of Americans

• Amazon Prime Day's expansion into a four-day retail event

• Quince's transition from digital-first success to physical retail

• The surprising growth of store openings across the U.S.

The conversation examines what these developments mean for retailers, brands, technology leaders, and consumers as the industry continues to evolve.

Topics covered:

Retail innovation

Ecommerce strategy

Drone delivery

AI wearables

Omnichannel retail

Prime Day

Store expansion

Consumer trends

Physical retail

Subscribe for weekly retail insights and analysis.

What happens when brands can no longer rely on social media to reach younger consumers?

In this week's Five Things Friday UK, retail expert Simone Oloman, Co-Founder and CEO of NIFT, joins us to discuss one of the biggest questions facing retail marketers today: how brands stay connected to youth culture as social media regulations evolve.

We explore:

✅ The potential impact of proposed social media restrictions for under-16s

✅ Why brands may need to return to real-world community building

✅ The rise of experiential retail and in-store activations

✅ What Coach's Selfridges pop-up teaches us about modern retail

✅ Deliveroo's latest retail partnership and the growth of instant delivery

✅ How physical stores are becoming fulfilment centres for modern commerce

✅ Why customer experience is becoming the biggest competitive advantage

Featuring real-world examples from Coach, Selfridges, H&M, Deliveroo and leading retail brands, this episode explores how retail is evolving beyond transactions into experiences, community and convenience.

https://uk.coach.com/

Featured Guest

Simone Oloman

Co-Founder & CEO, NIFT

Topics Covered

Gen Z marketing

Youth consumer behaviour

Social media regulation

Retail innovation

Experiential retail

Coach at Selfridges

Rapid delivery

Retail media

Store transformation

Customer engagement

Subscribe

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Chapter Timestamps

00:00 Introduction & Meet Simone Oloman

01:19 What NIFT Does: Instant Delivery Infrastructure

01:58 How Social Media Restrictions Could Change Youth Marketing

03:17 Why Physical Experiences May Matter More Than Algorithms

05:20 Deliveroo's Football Campaign & Instant Retail Delivery

06:55 Why Stores Are Becoming Fulfilment Centres

08:55 Coach's Selfridges Pop-Up Experience

10:06 Retail Roadshow: London, Coach & Selfridges

12:09 H&M and the Premiumisation of Retail

12:30 Can Physical Retail Compete with AI and E-Commerce?

13:06 Coach's Multi-Generation Retail Strategy

14:16 Retail Innovation Across Europe

This episode of Five Things Friday explores major retail developments across APAC and global markets. Ruth Kewell and Alex discuss Pomelo's mobile-first retail model in Southeast Asia, the worsening retail conditions in Australia, and the international expansion of Chinese retail brands including Miniso, Urban Revivo, Temu and Shein.

The conversation highlights how mobile commerce, changing consumer behaviour, Gen Z purchasing habits, and global competition are reshaping retail strategies worldwide.

00:00 Introduction & Five Things Friday

00:00:36 Pomelo: The Mobile-First Retail Pioneer

00:01:42 How Pomelo Built Stores Around Ecommerce

00:02:24 The "Tap, Try, Buy" Retail Model

00:03:48 Australian Retail Under Pressure

00:04:35 Shareholder Pressure and Retail Performance

00:05:23 Retail Debt, Restructuring and Survival

00:05:45 Temu and Shein Face Regulatory Challenges

00:06:33 Miniso's Global Expansion Strategy

00:07:20 Gen Z's Growing Influence on Retail

00:07:48 Urban Revivo Expands Into Western Markets

00:08:32 Closing Thoughts