How can a startup with a small, lean team institute a 4-day workweek? Especially one that has customer service at its core? Matt Hornbuckle, co-founder of Stantt, talks about how Stantt implemented a 4-day work week and what needed to change at his company to make it successful. 

Topics:

• How Stantt started the 4-day workweek as a trial
• Why getting the team involved from the beginning was crucial
• How Stantt set expectations with the team
• What else need to change to make the 4-day workweek a success 
• How the team manages customer service on Fridays
• When and why the company goes back to a 5-day workweek temporarily
• How Stantt is measuring success of the program
• Why Matt wishes they had done this sooner

Music by Eino Toivanen, kongano.com
 
 

Learn more at Retail X Series and follow @retailxseries on Twitter and Instagram.
To submit a pitch or to find out more about Sapna Shah, check out Red Giraffe Advisors.

Everyone knows that markteplaces are hard to build. And apparel marketplaces are even harder. This episode features Trisha Bantigue, CEO of formalwear marketplace Queenly, who talks about how she built a fashion marketplace using tech innovation to create a better, stickier customer experience, in an apparel sector that has historically had low trust, low frequency and high return rates. 

Topics:

• How Trisha’s background made her uniquely qualified to start Queenly
• Why starting with power users was important and why she chose to start with a P2P marketplace
• Why and how adding brands to the marketplace made sense for Queenly
• The various technologies that Queenly has built and incorporated into the app
• Why Trisha believes the tech Queenly built works well for them
• How Queenly started selling their virtual try-on as an API to other brands
• Why your “why” is so important in the startup journey

Music by Eino Toivanen, kongano.com
 
 

Learn more at Retail X Series and follow @retailxseries on Twitter and Instagram.
To submit a pitch or to find out more about Sapna Shah, check out Red Giraffe Advisors.

How do you craft a customer journey for brick and mortar retail? How do you get to know your customer deeply? How do you build a company with the customer at the center? This episode features Louisa Schneider, CEO and Founder of Rowan, who will talk about how Rowan built a focus on the customer, from the earliest days through their retail expansion to over 40 locations.

Topics:

• How Louisa thinks about fundraising for a brick and mortar business
• How the Rowan model evolved based on the need for better branding and customer focus
• How product and service problem areas became opportunities to improve the customer experience
• Why Rowan hired a firm to do customer research and the surprises they found
• What the customer journey looks like
• How the brand reflects the customer experience and how that consistency is maintained across 40+ stores
• Which metrics Rowan uses to track their customer cohorts
• Louisa’s advice to be present during the key foundational activities in your startup

Music by Eino Toivanen, kongano.com
 
 

Learn more at Retail X Series and follow @retailxseries on Twitter and Instagram.
To submit a pitch or to find out more about Sapna Shah, check out Red Giraffe Advisors.

When you’re just starting up your company, it may feel too early to be thinking about a future potential exit. But how does that exit ultimately happen? This episode features Ju Rhyu, co-founder and CEO of Hero Cosmetics, who sold her company for $630 million dollars to a strategic acquiror. Ju will talk about the decisions she and her co-founders made along the way that ultimately led them to a great outcome.

Topics:

• Why a focus on what your ultimate outcome is important for how you set up your business from the beginning
• How bootstrapping and a deep focus on profitability set up Hero for success
• When and why Hero thought outside investors would be helpful 
• The key metrics that the co-founders of Hero focused on to be ready for exit
• How the co-founders decided it was time to exit
• How the exit process works, including if founders stay post-acquisition or not
• The emotional side of selling your startup
• Why a focus on fundamentals is the most critical thing you can do in your own company

Music by Eino Toivanen, kongano.com
 
 

Learn more at Retail X Series and follow @retailxseries on Twitter and Instagram.
To submit a pitch or to find out more about Sapna Shah, check out Red Giraffe Advisors.

How can a startup with only two full-time employees sell their food product into Costco? This episode features Michelle Razavi, Founder & CEO of Elavi, a startup that specializes in gut-friendly, low-sugar dessert spreads. Michelle will tell us all about her journey getting her product into Costco.

Topics:

• When in Elavi’s growth did Costco appear on their radar
• Why Costco was a fit for Elavi, and how they got in the front door
• How Elavi managed diligence and leaned on advisors for help
• What steps Elavi had to take to be ready to sell into Costco
• What is a Costco roadshow and how Elavi managed it
• Key metrics that Michelle and her co-founder tracked during roadshow days
• How Elavi turned the roadshow into a purchase order 
• What launching in stores required – including more financing
• Why doing the research and being prepared is so critical when considering wholesale sales

Music by Eino Toivanen, kongano.com
 
 

Learn more at Retail X Series and follow @retailxseries on Twitter and Instagram.
To submit a pitch or to find out more about Sapna Shah, check out Red Giraffe Advisors.

How do you build a successful large consumer brand without raising any VC dollars? Is VC the best fit for consumer brands? This episode features Sarah Kauss of iconic water bottle brand S’well and Amanda Herson, General Partner at Founder Collective – a founder and investor both talking about when VC is right for consumer brands, and when it isn’t.

Topics:

• How Sarah started her brand S’well and how Amanda become a VC
• Why Sarah didn’t raise VC funding for her company – and how she thinks about that now
• What Sarah had to do since she had no VC dollars (spoiler – she had to get to profitability)
• All the ways in which Sarah had to be scrappy 
• How Sarah got into retail accounts early on 
• Why Amanda and Founder Collective say that VC can be dangerous and is a “VC is a hell of a drug”
• When VC is a good fit for a consumer brand in the early days
• What needs to change in the ecosystem to change the current investor hesitation around consumer businesses
• Great advice from Sarah and Amanda on other options if VC doesn’t work for your consumer company
• Why picking the right partners is so important – in venture and other areas     

Music by Eino Toivanen, kongano.com
 
 

Learn more at Retail X Series and follow @retailxseries on Twitter and Instagram.
To submit a pitch or to find out more about Sapna Shah, check out Red Giraffe Advisors.

Selling into wholesale accounts is a really different proposition than selling through your own DTC channel. This episode features Niki & Ritika Shamdasani of Sani, an apparel brand inspired by South Asian culture. They walk us through how they built their brand, pitched to Nordstrom, made their launch at Nordstrom successful and so much more. 

Topics:

• How two sisters started the Sani brand
• How they turned a warm intro into a pitch meeting by utilizing their strengths
• How they prepared for the first meeting at Nordstrom – and what went into their deck
• How working with a big brand can be different than your expectations
• Why studying the Nordstrom supplier website was so critical for their success
• How Sani set up their manufacturer for success
• How Sani supported the Nordstrom launch 
• How much time and effort it takes to work with a wholesaler like Nordstrom
• What’s next for Sani

Music by Eino Toivanen, kongano.com
 
 

Learn more at Retail X Series and follow @retailxseries on Twitter and Instagram.
To submit a pitch or to find out more about Sapna Shah, check out Red Giraffe Advisors.

Fundraising at the early stages is hard, and it’s been especially difficult over the last year or so – and even more so for a solo founder. This episode features Ann Wehren of In-seam, a private marketplace and sourcing toolkit for connectors whose relationships power the luxury fashion industry. She walks us through her step-by-step guide to raising a pre-seed round from VCs, from how she found warm intros, dealt with all the no’s, confirmed a lead investor and filled out her round.  Note: this episode was recorded in November 2023.

Topics:

• How Ann launched her company with friends and family funding
• Why she decided to raise outside capital versus bootstrapping – and managing timing
• Why the financial models she built were critical in her decision-making
• How Ann prepared for the fundraising process as a solo founder 
• How she built a list of 250 warm intros and how she sent them out 
• How Ann managed the process (including the no’s) with investors to gauge interest
• How she secured the lead investor she wanted - not the first one that offered terms
• What Ann did to keep herself motivated  through the process
• Resources Ann recommends:
  • Class Rebel: Fundraising 101 ($99)
  • Kelly Nyland’s How to Fundraise (free)
  • Financial modeling help (hire someone if you don’t have the excel skills)

Music by Eino Toivanen, kongano.com

Learn more at Retail X Series and follow @retailxseries on Twitter and Instagram.
To submit a pitch or to find out more about Sapna Shah, check out Red Giraffe Advisors.

How do you do customer research before launching your product? This episode features Ann Rosenstein, CEO of Amante 1530, a newly launched aperitif brand. Ana tells us how she developed Amante 1530 from the ground up, based on the research she did early on – both with bartenders and end customers. 

• How Ana’s background led her to launching an aperitif brand
• How she identified a hole in the aperitif market
• The critical research insights Ana gained from talking to bartenders and learning from them – on the product and the packaging
• How Amante 1530's brand identity came out of intense study of other brands 
• How Ana and the founding team came up with the name of the brand
• Ana’s previous startup failure – and how that helped her with Amante 1530
• How you should build a product that all the stakeholders (not just the end consumers) will love

Music by Eino Toivanen, kongano.com
 
Edited by Deven Shah

Learn more at Retail X Series and follow @retailxseries on Twitter and Instagram.
To submit a pitch or to find out more about Sapna Shah, check out Red Giraffe Advisors.

• The criteria for incorporating new tech products at various stages of the brand’s growth
• Monica & Andy's build vs. buy decision with technology products
• Why retail tech companies need to understand the brand’s internal stakeholders and capabilities when selling – and why alignment is key
• How the brand thinks about holistic cost analysis when contemplating new tech tools (long-term vs. short-term)
• When Monica & Andy is open to working with very early-stage retail tech vendors  
• How the internal process at Monica & Andy works when evaluating tech products
• How tech vendors need to communicate during implementation, discuss expected ROI, and define success metrics
• How retail tech providers should think about pricing their product
• Tips for when the sales process or implementation gets stalled
  
  

Learn more at Retail X Series and follow @retailxseries on Twitter and Instagram.
To submit a pitch or to find out more about Sapna Shah, check out Red Giraffe Advisors.