The RetailWire Podcast

Join Matt Roche, CEO of EXTOLE, as he shares the frustrations with digital marketing that inspired the creation of a platform freeing brands from reliance on Google and Amazon. Learn how EXTOLE integrates with Shopify and Salesforce, turning loyal customers into powerful brand advocates through seamless referral and ambassador programs. In conversation with Melissa Minkow, Matt explores the power of authentic customer referrals, ethical tracking via QR codes, and the role of rewards in customer retention. Packed with insights, this episode reveals how to drive growth and loyalty through customer-led marketing strategies.

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

🤝 By RetailWire, the retail industry’s premier news and discussion platform, delivering daily insights, expert analysis, and real-world perspectives from top retail leaders through its BrainTrust community.

To stay ahead of the latest trends shaping retail, visit RetailWire and join a global network of retail decision-makers: https://retailwire.com/

👉 For partnerships, interviews, and media opportunities, talk to us!

[email protected]

linkedin.com/company/retailwire/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Unlock the mysteries of email marketing with Brian Cardona of AtData and RetailWire BrainTrust host Mark Price, as we dissect the role of email addresses in the digital marketing landscape. Our discussion peels back the layers of how these digital identifiers are reshaping customer engagement strategies, especially with the shift in traditional metric visibility due to Apple's Mail Privacy Protection. If you've ever wondered about the resilience of your email list in the face of changing privacy laws and the decline of third-party cookies, this conversation will illuminate the path toward a privacy-compliant marketing future.

Prepare to navigate the intricacies of inbox placement and sender reputation with intelligence from the forefront of email validation services. The introduction of engagement scores, pioneered by Safe2Send, is transforming how retailers refine their communication channels. This episode is a guiding light for marketers aiming to maintain relevance and authenticity in their customer outreach, as we discuss the art of balancing the evolving digital ecosystem with innovative targeting and communication strategies.

Brian Cardona offers his expert insights on the impact of GDPR and CPRA, and how first-party data reigns supreme in the age of transparency. So if you're ready to elevate your understanding of customers and lead the way in privacy-conscious marketing, make sure to tune in and join our community of retail enthusiasts.

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

🤝 By RetailWire, the retail industry’s premier news and discussion platform, delivering daily insights, expert analysis, and real-world perspectives from top retail leaders through its BrainTrust community.

To stay ahead of the latest trends shaping retail, visit RetailWire and join a global network of retail decision-makers: https://retailwire.com/

👉 For partnerships, interviews, and media opportunities, talk to us!

[email protected]

linkedin.com/company/retailwire/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Today's episode features an enlightening conversation between our host RetailWire BrainTrust Panelist Brian Cluster, industry marketing director at Stibo Systems, and Folkwin Haye, Key Account Sales Director for Hanshow America - a trailblazer in innovative in-store tech solutions.

In this discussion, Folkwin and Brian delve into the transformative world of electronic shelf labels (ESLs) and their game-changing impact on the retail industry, particularly in the DIY retail sector.

Listen as Folkwin reveals how ESLs are revolutionizing retail operations, from vastly simplifying pricing strategies to creating superior customer experiences. Learn how these digital tools play an integral role in the retail industry's journey towards comprehensive digital transformation.

In this episode, Folkwin shares insights on Hanshow’s innovative solutions, such as ESLs equipped with LED lights and geolocation capabilities. These features are transforming retail experiences and operations by enabling efficient product location and real-time access to accurate product information.

Folkwin also gives a sneak peek into Hanshow America's participation in the upcoming National Hardware Show in Las Vegas. Attendees can expect an opportunity to experience firsthand the durability and unique features of their ESLs, tailored to meet the specific needs of DIY retail.

Whether you're a retailer seeking to gain a competitive edge through advanced technology or you're simply intrigued by the intersection of retail and tech, this episode promises fresh insights and forward-thinking discussions.

Don't forget to hit the subscribe button for more insights from retail industry leaders. Join our daily newsletter at RetailWire for the freshest news and a community of retail enthusiasts.

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

🤝 By RetailWire, the retail industry’s premier news and discussion platform, delivering daily insights, expert analysis, and real-world perspectives from top retail leaders through its BrainTrust community.

To stay ahead of the latest trends shaping retail, visit RetailWire and join a global network of retail decision-makers: https://retailwire.com/

👉 For partnerships, interviews, and media opportunities, talk to us!

[email protected]

linkedin.com/company/retailwire/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Discover how small and medium-sized businesses (SMBs) navigated the rocky economic landscape of 2023, as we sit down with  Khurjekar , Chief Revenue Officer, Business Markets and SaaS for Verizon Business. She offers a wealth of knowledge on overcoming challenges like inflation and capital access, while also providing insight on leveraging technology for operational efficiency. Aparna sheds light on the strategic tech investments that are enabling SMBs to not only endure current economic pressures but also to improve customer experiences and make smarter business choices.

Alongside Aparna, we explore the critical 'four Cs' that act as the backbone for businesses striving in a digital-first economy. The discussion also raises awareness about the importance of SMBs protecting themselves against the rising tide of cybersecurity threats, adding a layer of urgency for companies to adopt robust digital defenses.

As we cast our gaze forward, we examine the exciting prospects that cutting-edge technologies like augmented and virtual reality, telematics, and the Internet of Things hold for transforming industries. We share how Verizon's Connect telematics system is already making a significant impact on vehicle fleet management, and we discuss the promising economic outlook for 2024, reflecting a spirit of optimism among SMBs. Our conversation is a testament to the resilience and innovation of small businesses, a celebration of their contribution to the economy, and a commitment to keeping you informed on the latest in retail innovation.

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

🤝 By RetailWire, the retail industry’s premier news and discussion platform, delivering daily insights, expert analysis, and real-world perspectives from top retail leaders through its BrainTrust community.

To stay ahead of the latest trends shaping retail, visit RetailWire and join a global network of retail decision-makers: https://retailwire.com/

👉 For partnerships, interviews, and media opportunities, talk to us!

[email protected]

linkedin.com/company/retailwire/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Unlock the secrets of AI's sweeping revolution in the retail world with Ricardo Belmar from Microsoft and Jamie Tenser of VSN Strategies. As we wrap up NRF 2024's electrifying discussions, we share ground-breaking insights about how AI is no longer just futuristic buzz but a practical powerhouse reshaping retail. Imagine store associates liberated from mundane tasks, thanks to AI's magic, and the game-changing evolution of machine learning to sophisticated generative models, all dissected in this episode.

Jamie Tenser & Ricardo Belmar, delve into whether smaller networks can stand strong against the titans of trade. We analyze the seismic shift from traditional advertising to the dynamic world of retail media and its redefining influence on the industry's future. Get ready for a strategic exploration of how retailers balance their merchandising finesse with the burgeoning demand for promotional prowess in the age of retail media networks.

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

🤝 By RetailWire, the retail industry’s premier news and discussion platform, delivering daily insights, expert analysis, and real-world perspectives from top retail leaders through its BrainTrust community.

To stay ahead of the latest trends shaping retail, visit RetailWire and join a global network of retail decision-makers: https://retailwire.com/

👉 For partnerships, interviews, and media opportunities, talk to us!

[email protected]

linkedin.com/company/retailwire/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Ready to unravel the ever-changing world of retail payments? We've got a fascinating conversation lined up with our guest, Tom Burgess from SnippMedia. Together, we'll explore the concept of a Payments Media Network, a potentially game-changing platform that combines purchase data from retailers and banks to create targeted offers for consumers. If that piques your curiosity, join us as we delve deep into the future of retail payments, dissecting how banks are unlocking the value latent in their data.

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

🤝 By RetailWire, the retail industry’s premier news and discussion platform, delivering daily insights, expert analysis, and real-world perspectives from top retail leaders through its BrainTrust community.

To stay ahead of the latest trends shaping retail, visit RetailWire and join a global network of retail decision-makers: https://retailwire.com/

👉 For partnerships, interviews, and media opportunities, talk to us!

[email protected]

linkedin.com/company/retailwire/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Ever wonder how a pet supply company stands out in an overcrowded market? That's exactly what we're unraveling in today’s conversation with Erin DeAngelis and Betsy Weakland from Pet Supplies Plus. As a beacon in the pet industry, Pet Supplies Plus distinguishes itself through an uncommon approach that revolves around infusing local flavor and personal experiences. From shaping the company's ethos around community involvement to valuing customer feedback, Erin and Betsy pull back the curtain on their roles in the company, the strategies they implement, and how they drive the company's private brand products.

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

🤝 By RetailWire, the retail industry’s premier news and discussion platform, delivering daily insights, expert analysis, and real-world perspectives from top retail leaders through its BrainTrust community.

To stay ahead of the latest trends shaping retail, visit RetailWire and join a global network of retail decision-makers: https://retailwire.com/

👉 For partnerships, interviews, and media opportunities, talk to us!

[email protected]

linkedin.com/company/retailwire/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Ready to decode the retail revolution? Join us for a panel discussion with our industry experts Lisa Taylor, Scott Benedict, Ted McCaffrey & Brandon Rael as we navigate the dynamic world of Omnichannel. We promise a deep dive into the challenges and opportunities that this versatile approach presents, with a sharp focus on the significance of coordinated efforts across all touchpoints. With customers at the helm, we'll understand the critical role of digital and social selling, especially against the backdrop of the recent pandemic.

Ever wondered how retailers are adjusting to the changing consumer behavior? We pull back the curtain on this fascinating transition and the critical role of Omnichannel in it all. From seamless returns and reordering processes to personalization enhancing customer experience, we've got it all covered. Hear from our panelists as they discuss the potential of implementing RFID technology, peak season challenges, and the rising consumer expectations for a tailored shopping experience.

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

🤝 By RetailWire, the retail industry’s premier news and discussion platform, delivering daily insights, expert analysis, and real-world perspectives from top retail leaders through its BrainTrust community.

To stay ahead of the latest trends shaping retail, visit RetailWire and join a global network of retail decision-makers: https://retailwire.com/

👉 For partnerships, interviews, and media opportunities, talk to us!

[email protected]

linkedin.com/company/retailwire/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Are you facing the dilemma of balancing sustainability with profitability in your retail business? We've got you covered. This episode is a powerful dialogue with seasoned retail experts - Lisa Taylor, Brandon Rael, Mark Self, Jay Fiske, and Scott Benedict, as we navigate through the complex interplay of sustainability and profitability in retail amidst challenging economic pressures. We delve into the potential of the resale market in providing cost-conscious consumers with affordable sustainability. Stay tuned to unearth practical strategies retailers can implement to harmonize cost savings with sustainable practices.

Our discourse on sustainable retail doesn't end there. We have the pleasure of featuring tech guru and business veteran Jay Walker, who enlightens us on how automation and AI can champion the reduction of carbon intensity and boost cost efficiencies. Here's your chance to learn about digital twins, AR, and AI as groundbreaking technologies in minimizing waste in product design and manufacturing. This is a call for retailers to seize the opportunity of consumers' growing consciousness of sustainability and shed light on the value of efficient processes.

As we round up this captivating discussion, we bring you actionable takeaways for embracing sustainable business practices. With Scott Benedict's wealth of retail experience, we delve into sustainability from the customer and operational perspectives. We'll guide you through the trending refurbished products and the 'right to repair' movement, and explore how companies can ingeniously maximize sustainability without denting profitability. Hold on to your seats as we cast an optimistic eye on sustainable innovation in the retail industry. Be part of the journey to discover how the retail industry is bracing up for the balancing act of sustainability and profitability.

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

🤝 By RetailWire, the retail industry’s premier news and discussion platform, delivering daily insights, expert analysis, and real-world perspectives from top retail leaders through its BrainTrust community.

To stay ahead of the latest trends shaping retail, visit RetailWire and join a global network of retail decision-makers: https://retailwire.com/

👉 For partnerships, interviews, and media opportunities, talk to us!

[email protected]

linkedin.com/company/retailwire/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

How far would you go to secure your retail store and protect your associates? If you're one of the countless retailers grappling with the growing problem of theft and violence, this episode is a must-listen. We're joined by industry experts Mark Self, Gus Downing, Ted McCaffrey and Pedro Ramos to examine the alarming trend of organized retail crime and its devastating impact on businesses and communities. 

We not only shine a light on the harsh realities of retail shrinkage but also the influence of technology and social media on employee retention and customer experience. You'll discover a variety of strategies retailers are using to secure their stores and the tough reality of needing to add extra time to customers' shopping experiences for the sake of security. Moreover, we tackle the implications of using more militarized language to address theft and discuss the broken window theory, underlining the urgency for proactive measures.

 We delve into the importance of understanding inventory loss as a means to measure results and touch upon the advantages of RFID technology. As our conversation progresses, we explore how different retailers approach inventory counts and stress the need for creating standards to understand what's leaving the stores, helping to differentiate between counterfeit and legit items. Tune in for an insightful and compelling conversation that you won't want to miss.

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

🤝 By RetailWire, the retail industry’s premier news and discussion platform, delivering daily insights, expert analysis, and real-world perspectives from top retail leaders through its BrainTrust community.

To stay ahead of the latest trends shaping retail, visit RetailWire and join a global network of retail decision-makers: https://retailwire.com/

👉 For partnerships, interviews, and media opportunities, talk to us!

[email protected]

linkedin.com/company/retailwire/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.