In this episode, Jeff Serlin sits down with Dan Demas, SVP Revenue Operations at Grin, to discuss the evolving role of Revenue Operations in organizations. Dan shares insights from his years of experience highlighting how RevOps brings a holistic, unbiased perspective to business challenges. The conversation dives into the common pitfalls of solution-first thinking, the importance of diagnosing root problems, and strategies for overcoming leadership-driven pressure to implement quick fixes. Jeff and Dan also explore team structures, stakeholder management, and the balance between agility and long-term planning. Tune in for a deep dive into how RevOps can drive strategic impact while fostering creativity and innovation in problem-solving.  

The podcast features Shriya Ravikumar discussing the evolution of Revenue Operations (RevOps) as a critical function in modern organizations. Drawing on her experience at companies like Twitter, Intercom, and Spruce Health, she outlines how RevOps has expanded from basic sales operations to encompass diverse subfunctions,  Shriya emphasizes the importance of fostering a strong team culture, highlighting resilience, collaboration, and empathy as essential traits.  She explains that RevOps teams thrive on their ability to adapt to constant change, work across multiple disciplines, and maintain low ego while solving complex challenges.

Bill VanderWall, with extensive experience in systems leadership, discusses the role of business systems in supporting interconnected workflows within go-to-market strategies. He shares his approach to building efficient processes, emphasizing the importance of collaborative relationships between teams like RevOps and IT, focusing on seamless data architecture, self-service functionality, and problem-solving to avoid upstream and downstream disruptions.

This podcast features two long serving RevOps professionals, your host Jeff Serlin and Franco Anzini. Both started out in operations long before it became a popular career choice. Now that it is, Jeff and Franco reflect on their journeys, the growth of their roles, and offer advice for advancing in the field, highlighting the shift towards strategic involvement in business rather than just administrative tasks. They discuss the importance of revenue operations in bridging various departments within a company to ensure efficiency and market capture. The conversation also delves into career paths within revenue operations, emphasizing the value of understanding and integrating business operations beyond mere technical tasks.

The podcast explores the strategic importance of effectively managing data within revenue operations. Franco Anzini, VP of RevOps at Alation and Jeff Serlin discuss common pitfalls businesses face when handling data, such as prioritizing collection and reporting over deriving actionable insights. They emphasize the importance of starting with clear business questions, ensuring data is contextualized, and engaging stakeholders to create meaningful narratives that support decision-making.

The podcast episode features a discussion between host Jeff Serlin and guest Brian Kotlyar, VP of Marketing and Growth at Hightouch, focusing on the importance of integrated planning in executing go-to-market strategies. The conversation emphasizes the need for ongoing adjustments based on performance data, as marketing and sales operate at different speeds and can face misaligned expectations. The two also touch on the danger of relying too much on plans that may already be flawed when created. Brian discusses how to balance aggressive assumptions with reality, minimize error through close monitoring, and ensure that resources—such as hiring and budget—are deployed wisely across teams.

In this episode, Jeff Serlin talks with Brian Kotlyar, VP of Marketing and Growth at Hightouch where they discuss their shared experiences working together at Intercom. The conversation focuses on the challenges of aligning marketing, sales, and operations teams to optimize the business "supply chain" for generating revenue.  Brian emphasizes the need for trust to avoid common disconnects in the go-to-market process. The discussion highlights practical advice on how RevOps can foster stronger alignment and success within organizations through data-driven strategies and cross-functional collaboration.

In this episode, Jeff Serlin and guest Andy Mowat discuss the importance of balancing "running the business" tasks with "changing the business" projects. They explore how to properly identify, prioritize, and solve problems, rather than constantly responding to minor issues. They also stress the need for strategic communication and frameworks for prioritization, as well as educating teams to be proactive in identifying solutions.

In this episode, Andy Mowat shares his experiences managing revenue operations at four unicorns, including Upwork, Box, and Carta. He highlights the core responsibilities of RevOps: amplifying revenue, efficiency, and customer experience. Andy emphasizes the importance of prioritization, forcing trade-offs, and focusing on high-impact projects to streamline operations and resource allocation. The discussion also focuses on the need to shift the RevOps function from tactical to a more strategic and data-driven.

What is and how do you cultivate sales culture? Jennifer Brannigan, CRO of Korn Ferry, joins us again to share her experiences on building a strong revenue team culture. Creating a cohesive team-oriented culture in sales, despite its competitive nature, helps focus on collective wins. A strong leadership-driven culture is key to long-term success in sales.