Ken Conrad didn't grow up dreaming about roofing. He dropped out in the 10th grade, never got a GED, and spent his early twenties getting doors slammed in his face in Oklahoma City.
18 years later, he's running one of Tulsa's biggest roofing companies — projecting $20-21M this year, in a market with 8,000-10,000 roofers all competing for the same jobs.
His approach? Cut out every middleman he can find. Conrad's Roofing private-labels its own nails, felt, sealants, and pipe boots. And they're currently designing their own shingle.
Add 60 billboards driving 40-50% of his calls, a "Roof Now, Pay Later" strategy to move homeowners off insurance and onto cash, and a customer experience philosophy borrowed straight from Disney World, and you've got a company that looks nothing like its competitors, on purpose.
This one's for any roofer who's tired of competing on price, chasing insurance checks, or waiting on a distributor to tell them what they can and can't do.
In This Episode:
• Why the name "Affordable Roofing" became a liability
• "Roof Now, Pay Later" strategy to move homeowners off insurance
• Vertical integration and private-labeling your own materials
• Billboard strategy that doubled revenue overnight
• The most integral hire Ken ever made (hint: it's his wife)
• Ken's "Disney World" philosophy on customer experience
• Advice for anyone starting out in roofing today