This week: host Matt Fish is joined by Olympic champion and successful businessman Kyle Shewfelt to chat about what goes into delivering an unforgettable customer experience every day. From employee recognition to leaving a good first impression through your website and social media, we cover it all.
Some of the key points we go over in this episode are: What does it mean to have a customer-centric approach to business? In what ways can your brand/business always put customers first? How do you leverage your online presence to make an amazing first impression? What are some common customer experience mistakes you should avoid?
BONUS: Kyle also shares what it was like winning a gold medal for his country in gymnastics and how being a professional athlete prepared him for life as a business owner.
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Music Cred:
"Witness" by Mikos Da Gawd
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