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Holly Mullin co-leads one of the largest family law teams in the United States.   Her well-earned law leadership insights have come through years of trial and error.

She has a reputation for professionalism and genuinely serving her teammates. Holly is well-respected by every member of the Sterling Law team.

In this episode, we explore: 
1 - Leading through growth and adversity
2 - Nurturing family law talent
3 - Importance of empathy over technical prowess
4 - Balancing supporting a teammate, while also challenging to achieve
5 - Building a high performance culture
6 - How reluctance to accept a leadership role qualifies you even more 

For seasoned attorneys and newcomers alike, this conversation is a treasure trove of wisdom on professional development and leading a team.

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Ready to find the accountability partner you need to build your dream family law firm the same way we grew Sterling Lawyers? 

Follow these steps:  

1. SUBSCRIBE TO JEFF'S NEWSLETTER: https://jsterlinghughes.com/  

2. BOOK A FREE 30-MINUTE AUDIT WITH US: https://rocketclicks.com/schedule-a-family-law-quick-audit/  

3. CONNECT WITH US: 

LinkedIn: Jeff Hughes, Tyler Dolph, & Anthony Karls, 

Facebook: Jeff Hughes, Tyler Dolph, & Anthony Karls, 

Instagram: Jeff Hughes, Tyler Dolph, & Anthony Karls

4. TELL US WHAT YOU WANT:  
Tell us in the comments if you liked this episode and what other kinds of episodes you would like to see.

Send us Fan Mail

Law firm leadership is visual.  Teammates do what they see.

Leadership is not about title or position.  It is about modeling the behavior that we want duplicated.

The truth about leadership modeling in a law firm is:
1 - The higher up leaders go, the fewer privileges they have--and more weight they must carry.
2 - When the leader engages in bad behavior, the team will amplify that behavior to excess.  Conversely, the same is not always true about good behavior.  
3 - The leader's relationship with co-workers will change in ways they may not like.  They have the added burden of holding teammates accountable.  This demands emotional maturity and some social distance.

There are also countless ways leaders undermine their modeling. Here's some common ways:
- Have their own designated parking spot.
- Frequently talk about themselves.
- Show off.
- Gossip about teammates.
- Criticize teammates, or are hurtfully sarcastic.
 
Despite all the potential landmines and challenges, no leadership tool is more powerful than a good model for teammates to follow. 

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Ready to find the accountability partner you need to build your dream family law firm the same way we grew Sterling Lawyers? 

Follow these steps:  

1. SUBSCRIBE TO JEFF'S NEWSLETTER: https://jsterlinghughes.com/  

2. BOOK A FREE 30-MINUTE AUDIT WITH US: https://rocketclicks.com/schedule-a-family-law-quick-audit/  

3. CONNECT WITH US: 

LinkedIn: Jeff Hughes, Tyler Dolph, & Anthony Karls, 

Facebook: Jeff Hughes, Tyler Dolph, & Anthony Karls, 

Instagram: Jeff Hughes, Tyler Dolph, & Anthony Karls

4. TELL US WHAT YOU WANT:  
Tell us in the comments if you liked this episode and what other kinds of episodes you would like to see.

Send us Fan Mail

Paul Mackiewicz is the owner of Honorable.Marketing, an AI-powered digital agency focused on serving law firms.

In this interview, Paul and I go deep down the digital marketing rabbit hole in the family law context. 

We  discussed:
- How to get started as a family lawyer online
- The order of priority when building digital assets
- How to hire and work with a digital marketing agency
- Looking at your online presence as a whole
- Maximizing law firm exposure 
- Managing your reputation online

Enjoy Paul's insights and wisdom in this fun and far-ranging conversation. 

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Ready to find the accountability partner you need to build your dream family law firm the same way we grew Sterling Lawyers? 

Follow these steps:  

1. SUBSCRIBE TO JEFF'S NEWSLETTER: https://jsterlinghughes.com/  

2. BOOK A FREE 30-MINUTE AUDIT WITH US: https://rocketclicks.com/schedule-a-family-law-quick-audit/  

3. CONNECT WITH US: 

LinkedIn: Jeff Hughes, Tyler Dolph, & Anthony Karls, 

Facebook: Jeff Hughes, Tyler Dolph, & Anthony Karls, 

Instagram: Jeff Hughes, Tyler Dolph, & Anthony Karls

4. TELL US WHAT YOU WANT:  
Tell us in the comments if you liked this episode and what other kinds of episodes you would like to see.

Send us Fan Mail

So much about leading a law firm is paradoxical.  On their face, the concepts don't seem to make much sense.

Yet they often make the difference between success and failure.

These are my favorite law leadership incongruities I have learned through the pain of failure. 
1 - Unless the decision can kill you, make it fast
2 - Leadership vulnerability is a show of strength
3 - The law firm leader is the CFO - Chief Focus Officer
4 - In hiring, if you're not repelling most candidates, you’re not attracting the right ones
5 - The law firm leader is also the  CMO - Chief Monotony Officer
6 - Self-awareness is a Super Power

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Ready to find the accountability partner you need to build your dream family law firm the same way we grew Sterling Lawyers? 

Follow these steps:  

1. SUBSCRIBE TO JEFF'S NEWSLETTER: https://jsterlinghughes.com/  

2. BOOK A FREE 30-MINUTE AUDIT WITH US: https://rocketclicks.com/schedule-a-family-law-quick-audit/  

3. CONNECT WITH US: 

LinkedIn: Jeff Hughes, Tyler Dolph, & Anthony Karls, 

Facebook: Jeff Hughes, Tyler Dolph, & Anthony Karls, 

Instagram: Jeff Hughes, Tyler Dolph, & Anthony Karls

4. TELL US WHAT YOU WANT:  
Tell us in the comments if you liked this episode and what other kinds of episodes you would like to see.

Send us Fan Mail

This episode is all about how to execute a podcast for a law firm.

My guest is podcasting expert, Robert Ingalls, owner of LawPods.  

Robert is a lawyer and "gets" what it takes for lawyers to use podcasts to grow their firm. 

We delve into all the salient questions that need answers for attorneys to start and grow their podcast.

Enjoy!

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Ready to find the accountability partner you need to build your dream family law firm the same way we grew Sterling Lawyers? 

Follow these steps:  

1. SUBSCRIBE TO JEFF'S NEWSLETTER: https://jsterlinghughes.com/  

2. BOOK A FREE 30-MINUTE AUDIT WITH US: https://rocketclicks.com/schedule-a-family-law-quick-audit/  

3. CONNECT WITH US: 

LinkedIn: Jeff Hughes, Tyler Dolph, & Anthony Karls, 

Facebook: Jeff Hughes, Tyler Dolph, & Anthony Karls, 

Instagram: Jeff Hughes, Tyler Dolph, & Anthony Karls

4. TELL US WHAT YOU WANT:  
Tell us in the comments if you liked this episode and what other kinds of episodes you would like to see.

Send us Fan Mail

Hiring great family lawyers is the leaders' most important task if the firm is to grow.

Nothing is more important.

At Sterling, our formula for hiring Family Law Lawyers:
1 - Must share our core values
2 - Don’t mind being measured
3 - Has drive and ambition
4 - Has high level of empathy and people skills
5 - Coachable to adopt proactive practice habits

What is not important and has little to no correlation to client success:

• Grades
• Law school
• Family law experience

If you catch even a passing whiff of an entitlement attitude during any stage of the hiring process, immediately end the interview and thank the candidate for their time. 

Entitlement attitude looks like:

• A lawyer who feels they are above or better than non lawyers in any way
• Can’t get their hands dirty helping other lawyers
• Expects to make great money without working for it

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Ready to find the accountability partner you need to build your dream family law firm the same way we grew Sterling Lawyers? 

Follow these steps:  

1. SUBSCRIBE TO JEFF'S NEWSLETTER: https://jsterlinghughes.com/  

2. BOOK A FREE 30-MINUTE AUDIT WITH US: https://rocketclicks.com/schedule-a-family-law-quick-audit/  

3. CONNECT WITH US: 

LinkedIn: Jeff Hughes, Tyler Dolph, & Anthony Karls, 

Facebook: Jeff Hughes, Tyler Dolph, & Anthony Karls, 

Instagram: Jeff Hughes, Tyler Dolph, & Anthony Karls

4. TELL US WHAT YOU WANT:  
Tell us in the comments if you liked this episode and what other kinds of episodes you would like to see.

Send us Fan Mail

The most famous client satisfaction number in the world is Net Promoter Score (NPS).

The survey question is: "On a scale of 1 to 10, how likely is it that you would recommend this company to a friend or colleague?"

Responses of "9 or 10" equal a promoter.  "7 or 8" is a neutral.  6 or less is a detractor.  Blend all the responses and get your NPS. 

We have made this single question the cornerstone of the Sterling Family Law client strategy.

In this episode, my partner, Tony Karls, and I break down everything we have learned over the past decade in implementing NPS into our family law practice.

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Ready to find the accountability partner you need to build your dream family law firm the same way we grew Sterling Lawyers? 

Follow these steps:  

1. SUBSCRIBE TO JEFF'S NEWSLETTER: https://jsterlinghughes.com/  

2. BOOK A FREE 30-MINUTE AUDIT WITH US: https://rocketclicks.com/schedule-a-family-law-quick-audit/  

3. CONNECT WITH US: 

LinkedIn: Jeff Hughes, Tyler Dolph, & Anthony Karls, 

Facebook: Jeff Hughes, Tyler Dolph, & Anthony Karls, 

Instagram: Jeff Hughes, Tyler Dolph, & Anthony Karls

4. TELL US WHAT YOU WANT:  
Tell us in the comments if you liked this episode and what other kinds of episodes you would like to see.

Send us Fan Mail

When I sat down beside business titan Bobby Martin at a New York restaurant in 2005, I never imagined it would mark the beginning of a mentorship that would alter my law leadership career.

In the years that followed, Bobby taught me many lessons.  Three, in particular, stand out:
1. "Never milk the mouse"
2. "When the game is over, the king and the pawn go back in the same box"
3. "Can't never could"
 
This is a short podcast but long on career value. I return to these often. 

Thank you Bobby.

Enjoy!

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Ready to find the accountability partner you need to build your dream family law firm the same way we grew Sterling Lawyers? 

Follow these steps:  

1. SUBSCRIBE TO JEFF'S NEWSLETTER: https://jsterlinghughes.com/  

2. BOOK A FREE 30-MINUTE AUDIT WITH US: https://rocketclicks.com/schedule-a-family-law-quick-audit/  

3. CONNECT WITH US: 

LinkedIn: Jeff Hughes, Tyler Dolph, & Anthony Karls, 

Facebook: Jeff Hughes, Tyler Dolph, & Anthony Karls, 

Instagram: Jeff Hughes, Tyler Dolph, & Anthony Karls

4. TELL US WHAT YOU WANT:  
Tell us in the comments if you liked this episode and what other kinds of episodes you would like to see.

Send us Fan Mail

Corey Quinn drops pure gold for lawyers looking to grow their law firm through digital marketing.  In this episode, he reveals:

1. The three step digital marketing strategy for lawyers seeking to break into a market
2. How to use targeted marketing strategies to support specialization
3. Law firm digital marketing best practices
4. The importance of clarifying a firm's go-to-market strategy
5. How to transition a law firm from founder led sales to a more sustainable model

If there is anyone qualified to advise lawyers on how to initially optimize their digital marketing, it is Corey Quinn.  He is the former Chief Marketing Officer at the largest digital marketing agency focused on law firms.  He was there through the major growth years before the agency sold to a private equity company. 

Corey also wrote "Anyone, Not Everyone," the definitive book on helping digital marketing agencies focus and scale their practice.

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Ready to find the accountability partner you need to build your dream family law firm the same way we grew Sterling Lawyers? 

Follow these steps:  

1. SUBSCRIBE TO JEFF'S NEWSLETTER: https://jsterlinghughes.com/  

2. BOOK A FREE 30-MINUTE AUDIT WITH US: https://rocketclicks.com/schedule-a-family-law-quick-audit/  

3. CONNECT WITH US: 

LinkedIn: Jeff Hughes, Tyler Dolph, & Anthony Karls, 

Facebook: Jeff Hughes, Tyler Dolph, & Anthony Karls, 

Instagram: Jeff Hughes, Tyler Dolph, & Anthony Karls

4. TELL US WHAT YOU WANT:  
Tell us in the comments if you liked this episode and what other kinds of episodes you would like to see.

Send us Fan Mail

Imagine transforming a vision into a 25 lawyer family law firm reality—Tony Karls and I did just that with Sterling Law Offices.

In this episode, we pull back the curtain and describe how a lawyer and a non-lawyer worked together to build and scale our family law firm. 

We discuss the following:
1 - bringing complimentary skills to our business relationship
2 - our initial thesis to be dominant on one area -- digital marketing
3 - focusing on business process once we reached a  modest scale
4 - challenges Tony has worked through not being a lawyer or a subject matter expert
5 - our partnership communication challenges
6 - structuring the law firm without violating the rules against non-lawyer ownership
7 - how Tony grew past me (Jeff) in some key areas

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Ready to find the accountability partner you need to build your dream family law firm the same way we grew Sterling Lawyers? 

Follow these steps:  

1. SUBSCRIBE TO JEFF'S NEWSLETTER: https://jsterlinghughes.com/  

2. BOOK A FREE 30-MINUTE AUDIT WITH US: https://rocketclicks.com/schedule-a-family-law-quick-audit/  

3. CONNECT WITH US: 

LinkedIn: Jeff Hughes, Tyler Dolph, & Anthony Karls, 

Facebook: Jeff Hughes, Tyler Dolph, & Anthony Karls, 

Instagram: Jeff Hughes, Tyler Dolph, & Anthony Karls

4. TELL US WHAT YOU WANT:  
Tell us in the comments if you liked this episode and what other kinds of episodes you would like to see.