Chris Townson is CEO of DTC in Alexandria, Tennessee, where the cooperative is in the midst of an aggressive fiber construction program.

Converting to new meters is a complex process. How did Murfreesboro Electric communicate about it with their customers?

Website: https://murfreesboroelectric.com/

Communication has become more important in the utility industry than ever before. What are communicators talking about at the TVPPA Customer Service and Communications Conference.

Website: http://www.tvppa.com/

It's one thing to talk about energy efficiency. It's another to show people what it looks like.

Website: http://www.mcknightassociates.net/home.html

Customer service reps need to be trained to ask probing questions to try and understand the customer. How can you equip them with those critical thinking skills?

Website: https://www.electricities.com/

When Volunteer Energy Cooperative and Twin Lakes Telephone Cooperative partnered together to bring broadband to rural Tennessee, it took coordination and planning for both companies to communicate about the new network.

Website: https://www.vec-twinlakes.com/

Through a cyber security training session and "Lunch and Learn" events, ETEX has helped solidify its position as the region's technology expert.

Website: https://www.etex.net/

As TTA and KTA conclude their 24th annual joint conference, Tyler Campbell discusses the hot topics: broadband only packages, industry advocacy, and more.

Website: https://www.ktaoffice.org/

Innovative Systems sponsored a study that reveals some telling insights into customer demand for video and broadband usage.

Website: Full Survey http://www.innovsys.com/innovsys/2018-rural-video-broadband-study-results/

Ad insertion allows local businesses to advertise on your video service, but the industry is adapting to work ads into online video and over-the-top services.

Website: https://viamediatv.com/