As Utility Pioneers, we want to say yes to everything. But often, saying yes to one thing means saying no to something else. Brianna Wall shares how she sets deadlines, takes time before accepting new tasks and weighs the benefits of a project to better manage her time.

Elizabeth Brown, marketing manager at Panhandle Telephone Cooperative, shares ideas on how community involvement can be a competitive edge, especially when it comes to engaging young people in your youth programs.

Taylor Holland dishes out tips for improving your video work, from planning and preproduction to software and postproduction.

In a rare double-Andy podcast, Andy Henderson outlines a text messaging campaign that took his telco's Google review score from the 2s to the 4s.

The relationships between staff on the front line of your operation are critical — and sometimes difficult. Tim Gilford shares ideas on formal and informal ways to build strong connections among CSRs/MSRs, techs, marketing and sales team members.

With her background as a television news journalist, Melissa Lanzourakis has a strong understanding of how to shoot good video. As online video trends continue to evolve, she shares new tips for shooting better video.

Author and speaker Erick Rheam discusses how people who like public speaking — and those who don't — can improve their skills to be a better communicator. Learn more about Erick and his book at erickrheam.com.

Mary Miller shares ideas from her panel on how broadband providers using ideas like those presented in Donald Miller's StoryBrand framework can gain a competitive advantage in marketing and in understanding the customer journey.

After the pandemic made a virtual business meeting possible, one utility transformed its annual member meeting into the Bright Futures Fund Run, a way for community members to support Dolly Parton's Imagination Library childhood literacy campaign.

Retirements and competitive hiring makes storytelling critical for staff retention. How can you introduce new team members to your culture and keep them happy? Kathryn Green shares her co-op's onboarding process, which turns the first few days on the job into memorable moments.