The Teamwork Advantage a Gregg Gregory Podcast

Over the past few decades, leadership training has become very common.  How to be a good team player, not so much.

In this episode, Gregg Gregory focuses in on 5 key elements to becoming a successful team player. There are many variables that make up great teams. As you listen, ask yourself how well you and your colleagues measure up to these five elements.

This episode, Erin Jewell shares stories of success and challenge in her journey through the world of business and medical sales to the work she does today. She focuses on the development of five leadership (within the US culture) "muscles" that allow leaders to empower their teams.  Listen as we discuss how to improve these leadership traits: Strength, trust & rapport, a sense of community, effective verbal & non-verbal communication, and holistic listening.

Charlie Bailes has two roles in business. First, he is the Chief Administration Officer of an 84 year-old, 4th generation family retail business where he oversees all of the back-end administration including human resources, training, and payroll.  Secondly, he is the founder of CB Supplements a nutritional supplement company founded out of a need to help his family.

Charlie started CB Supplements around the unique core values of Premium Products, Education, and Customer Appreciation.  In this episode, Charlie draws parallels between the two businesses, his roles in each of these diverse companies, and the lessons he's learned from each.

Nate Brown is a perpetual student.  After spending over a decade managing a complex technical support environment for Occupational Health and eLearning Software, he graduated to The Customer Experience.  

In this very engaging episode, it is clear that Gregg and Nate Brown have a true rapport. Nate talks candidly about the biggest difference between customer service and customer experience; how the service you receive makes you feel.  

Nate Brown is a perpetual student and the author of “The CX Primer”. He was named the “CX Influencer of the Year" by CloudCherry in 2019 and a top thought leader for ICMI and LitmusWorld.

Today’s guest, Roberta Moore, recognizes that many of the challenges facing leaders stem from the same core challenges that some marriages suffer from. If there is difficulty communicating with a spouse, there will also likely be the same challenges communicating with colleagues and subordinates at work.

Roberta uses the scientific model EQI 2.0, structured with 16 different emotional intelligence skills that can be learned by anyone at any time, in any position in life.  Listen as she walks us through several of these 16 skills and how they apply to us in both our professional and personal lives.

Doug Rabold left a six figure income and changed careers, starting over at $12 an hour working the night shift as a level one support desk technician. In this episode, Doug shares the tangible, and intangible, motivations for this career change.

With over 30 years of leadership experience in and out of Information Technology, Doug Rabold discusses the difference between customer service and customer experience by sharing his love for the magic of Disney and how they build a customer experience. Listen as he ties this into his three key focuses in business; People, Processes, and Technologies. Listen to understand how it all fits together.

Dr. Beverly Kaye has been recognized by the Association of Talent Development (ATD) for her advanced knowledge and extensive practice across the talent development field. 

Retaining employees is often an after-thought. And, when we lose a valuable member of the team, we often do not know the real reason as to why. In this episode, Dr. Kaye discusses just a few of her 26 ways to keeping happy employees, taken from her book "Love ‘em or Lose ‘em," now in its 6th edition.

"Manage things and lead people" is often the phrase used to describe the differences between managing and leading.  In this episode of The Teamwork Advantage, Dr. Barbara Dalle Pezze joins us from Italy to share what she refers to as “Inner Transparency” to help us be better leaders and discover our “Inner Leadership.”  

A recognized coach, leadership development expert and author, Dr. Dalle Pezze is distinguished by her capacity to inspire and empower. With over 18 years of global experience living and working in China, Hong Kong, Australia, Canada, Europe and The US, Dr. Dalle Pezze has partnered with executives, CEOs, entrepreneurs and others to make key paradigm shifts and breakthroughs so that they can effectively create large scale changes in society and the world.

Colonel Nicole Malachowski, USAF, Retired uses the TLC model (Teamwork, Leadership, and Culture) for her life on many levels. While Nicole's definition of TLC is different from ours, it applies to each of us on many levels.  

While she was the first female pilot with the incredible U.S. Air Force Thunderbirds, she is quick to remind us that feat was only two years of her incredible career. 
 
Her stories about how teamwork works and why being selfless is vital for every team every day will inspire and energize you!

Andrew Bartlow helps small business leaders understand how to grow a company or a team and maintain their culture over time. He is the co-author of “Scaling for Success: People Priorities for High Growth Organizations”, has a masters degree from the top program in his field, and has been CECP, SPHR, Six Sigma, and executive coaching certified.

In this episode, Andrew challenges the ideas that as we grow our business or team that we want to “keep the culture” the same as when the team was smaller.  He talks about each team’s "special sauce" and to help your team to grow through processes and methods to help both the team and the organization grow. 

One of the significant ideas Andrew shares here is "Inspect what you Expect."  Listen to learn more!