The Tech Chef, Restaurant, Hospitality and Hotel Technology Business Podcast

Well, I think I am finally done traveling for business for the year AND I believe I have been to my last two conferences of the year since we last chatted. I was down the road from my home here in Ft Lauderdale and attended HT-Next as well as the Immerse Global Summit. I have to tell you, both of these conferences were amazing and I spent the two days down in Miami conference hopping as they were both in the same building. To be honest with you, it was not my intention to go to the Immerse conference as it was not until I had checked into the hotel did I realize what it was. I had to walk past it every morning and kept seeing some pretty amazing vendors that were there so I looked it up online. It was all about virtual and augmented reality hardware and software.  Most of the companies there, including universities were working on training tools for other industries. I had a fascinating time!

Today, joining the show, is Sean Thompson, the IT Director for the fast-casual restaurant franchise Freddy’s Frozen Custard & Steakburgers. He oversees the business intelligence and data science team and the execution of Freddy’s global communications platforms. Thompson and his team work to deliver technology solutions to the restaurants as well as the franchise support teams, including construction, training, marketing, accounting, and operations. Recent projects have included a system-wide conversion to a universal Point of Sale, launching an all-new digital platform for ordering and loyalty, and starting up an internal support team for the more than 450 Freddy’s locations nationwide. Before Freddy’s, Thompson ran his consulting company and Managed Service Provider.

All of us that follow the industry news know that seeing them in a headline, about once a week, is not uncommon. With their appetite for growth, what is it that makes the successful? What is their “secret sauce?”

• Website: https://SkipKimpel.com (all archived shows and show notes will be posted here)
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• You can also hear all these new episodes on the ConStrata website at ConStrata.io
• Email me at [email protected]

I will be traveling, for pleasure (for a change) for the next couple of weeks so I am going to let you all enjoy the holidays without having to remember to download a new episode every week. I know you are all busy right now…. This is the craziest time of the year to be in hospitality.

Having said that, I will see you on the flipside and launch a new show right after the new year.  We will look at all of the fun and crazy stuff we faced in 2022 and we will also talk about where the puck is headed for 2023. What should you be keeping your eye on?

I guess that means that you better keep your eye on when the next episode comes out because it will be filled with some nuggets of information and takeaways that you won’t want to miss.  Have a very Merry Christmas, happy holidays and happy new year! And of course, stay safe, stay healthy and stay hungry my friends.

I hope you had a FANTASTIC Thanksgiving week last week. Hopefully you were able to get some extra time off to spend with your friends and family. I know that in our industries, that may have been your busiest time and that may not have been possible. For those of you lucky ones that DID have time off, now it is “go-time” to prepare for Christmas and the holidays next month. 

Since we last spoke I attended the Digital Signage Experience along with the Restaurant Finance and Development Conference. RFDC was probably one of the best showing of operators, at any one event, in a very long time. Lots of takeaways from that event and excellent networking in the beautiful Wynn Hotel in Las Vegas. While I was there, I was able to sit down with a good friend of mind and talk about what it looks like to run a restaurant chain that is heavily franchised. The do’s and don’ts of a successful tech stack and how to properly get the buy-in for procuring and deploying new technology.

Today, I am honored to have Zerrick Pearson, the Chief Information Officer for Five Guys Enterprises, L.L.C., a global company that operates more than 1750 franchise and company-operated restaurants domestically and internationally. Zerrick is responsible for developing and implementing information technology initiatives across the Enterprise. Having been born into the restaurant industry, Zerrick has been involved in restaurant operations for almost 25 years. Prior to his time with Five Guys, Zerrick held the position of Vice President of Information Technology with a publicly traded Washington, DC based Company. While there Zerrick managed all IT initiatives, bridging the gap between IT, Finance and Operations.

Zerrick is a board member of the IFBTA, RTN and various other industry specific IT organizations.   

• Website: https://SkipKimpel.com (all archived shows and show notes will be posted here)
• Website: https://ConStrata.io
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• You can also hear all these new episodes on the ConStrata website at ConStrata.io
• Email me at [email protected]

I am traveling the majority of this week and I have yet to bring you the interview that I promised you, Leigh Gower, CTO at Dutch Bros which is a publicly traded company. They have been in the headlines quite a bit lately so I can’t wait to get her on to talk about all the amazing technology she is currently implementing. Beyond that I also have some very exciting guests that will take us into next year so it will be a very fun time hanging out with me, The Tech Chef.

This week I am here at the Restaurant Finance & Development Conference and the Digital Signage Expo, here in Las Vegas. If you are at RFDC and are listening to this show, tomorrow, Wednesday, make sure you stick around and sign up and join the Technology Boot Camp where Zerrick Pearson, Galen Collins and myself will be teaching on various areas of technology in the restaurant industry. Get your certification while you are there… for free! 

Also, later in the day tomorrow, I will be speaking at the University of Las Vegas Hospitality College speaking with students there on “Restaurant and Hotel Technology.” That is going to be a blast and am really looking forward to that!

I know this show was supposed to go live last week but we had to jump on the recap of MURTEC and, I promise you, this week’s show was worth the wait. As previously mentioned, living on the operator side for most of my life, I had a very defined methodology for maintaining vendor relationships. I would say they were more partnerships than anything. When you engage with a vendor you need to have buy-in from both sides and you have to willing to work together to make it a fruitful and long-lasting relationship. But what does that really mean? What do vendor’s think about us?

My guest, for today’s conversation, is none other than Bob Gibson who is a seasoned veteran supporting Global Enterprise customers with complex Franchisor/Franchisee models, building out GTM strategies to support these relationships with his Hospitality, Retail, and Technology experience.

With over thirty plus years Bob is a SAAS veteran who understands how to build systems to reduce churn while helping overall revenue growth and increasing net revenue retention. His areas of expertise include but are not limited to Strategic Selling models, Go to Market Strategies and execution, Customer Service team builds and execution, Support Desk build and execution and Thought Leadership.  

He has over 20 years of experience in point of sale and served in leadership roles at Micros, Oracle and JOLT. Bob now serves as President and Chief Operating Office at the ConStrata group that continues to shape the technology industry in the hospitality, food and beverage space.

• Website: https://SkipKimpel.com (all archived shows and show notes will be posted here)
• Website: https://ConStrata.io
• Instagram: https://instagram.com/skipkimpel
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• LinkedIn: https://www.linkedin.com/company/constrata-consulting
• You can also hear all these new episodes on the ConStrata website at ConStrata.io
• Email me at [email protected]

Next week our guest is Leigh Gower, CTO at Dutch Bros which is a publicly traded company. We will talk about her joining the company last year as its first-ever CTO, previously working at Blue Nile and T-Mobile. We will also discuss how Dutch Bros is investing in technology to improve their customer experience on and off-premise, advancing the company’s rewards app (which just surpassed 4 million users in Q2) and her outlook on tech for beverage and drive-thru-only operations specifically.

Last week’s Florida Restaurant and Lodging Associations Show was a huge success. I you didn’t get to hear me speak on web3, don’t fret, you will have many more opportunities in the near future and into 2023! From what I hear, the reports are in and it sounds like the MURTEC Executive Summit was a big hit as well! I wish I could have replicated myself and been at both places at once. I am sure you all missed “The Mayor of MURTEC!” Next big show for me is the Restaurant Finance & Development Conference and the Digital Signage Expo, both in Las Vegas in less than a week. If you are going to attend RFDC, make sure you stick around Wednesday morning and join the Technology Boot Camp where Zerrick Pearson, Galen Collins and myself will be teaching on various areas of technology in the restaurant industry. You can even get your certification at the end of the session. I hope that is reason enough to see you there!

Today, we are going to switch things up a little bit as I had promised you a show with Bob Gibson, previously from Jolt and Oracle where we have a VERY interesting conversation on vendor / client relationships.  However, given the fact that my colleague, Toby Malbec just attended the MURTEC Executive Summit, I thought I needed to jump on the opportunity to get a recap from him so he could fill us in on all the amazing things that I missed. I am sure not all of you were able to attend either so this will be very informative for all of us

As you know, I work side by side with Toby at ConStrata and why I love having him on the show is that we don’t always agree on things, which makes for a healthy conversation. Hey, if everybody thought the same, we would just be robots…. Hmmmm… that might actually be one of the subjects for the day. Regardless, those that know Toby, knows that this will be an engaging conversation with lots of good insight.

• Website: https://SkipKimpel.com (all archived shows and show notes will be posted here)
• Website: https://ConStrata.io
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• LinkedIn: https://www.linkedin.com/company/constrata-consulting
• You can also hear all these new episodes on the ConStrata website at ConStrata.io
• Email me at [email protected]

Okay, next week I will bring you the show that got bumped where I will be talking with Bob Gibson whom many of you know as the previous chief revenue officer of Jolt and spending countless years over at Micros and Oracle. Do vendors hate customers? What is the breaking point? Is it appropriate to “fire” a customer? How can you make your vendor / customer relationship be healthy and fruitful? Having always been on the operator side, I certainly have my viewpoints so Bob and I will go head-to-head and have a very spirited conversation.

Happening this week is the Florida Restaurant and Lodging Associations Show as well as the MURTEC Executive Summit. If you will be at the Florida show, remember, I will be speaking on web3 and how it is impacting the restaurant industry. Lots of fun, cool, interactive elements to this presentation so it would be worth your effort to come see it. And of course, the MURTEC Executive summit will be amazing, as it always is. There is always great content at that show and, from what I have seen, this one will be no exception. Please reach out to me later this week to tell me how it was and what your biggest takeaways were.

As promised, today’s show is a continuation of last week’s show where I recorded this episode live at the Menches Bros. NFT minting party. I won’t go into detail about that as you can go back and listen to the previous episode. 

On site, however, a huge group from Metaversal, the company behind bringing this project to fruition, was onsite to help support the Menches Bros. team.  While I was there, I was able to sit down some of the Metaversal team members including the CEO, Yosi Hasson, the creative director, Sam Brukhman and the project manager, Erin Thompson.  

Combined, this gave me the opportunity to learn more about the scope of what they do, what their vision is and how they are looking to help other small restaurant brands.

They are new to our industries so this will be a great opportunity for you to get to know more about Metaversal, what they do and how they do it. Enjoy!

• Website: https://SkipKimpel.com (all archived shows and show notes will be posted here)
• Website: https://ConStrata.io
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• LinkedIn: https://www.linkedin.com/company/constrata-consulting
• You can also hear all these new episodes on the ConStrata website at ConStrata.io
• Email me at [email protected]

Next week will I promise to give you a break from web3 conversations and will be talking with Bob Gibson whom many of you know as the previous chief revenue officer of Jolt and spending countless years over at Micros and Oracle. I always wanted to bring over somebody from the vendor side to talk about operator and vendor relationships, what that looks like from both sides and how to make it more of a partnership in terms of both longevity and development and growth.  Being on the operator side, I always had my own viewpoint on how this relationship should look but I can’t wait to see what a vendor thinks about us. By the way, did I mention that he is the new President and COO of our company, ConStrata Consulting? 

Next week should be exciting for a couple of reasons: First, I will be speaking at the Florida Restaurant and Lodging Association’s Show in Orlando, Florida. For those of you that will be there, make sure you come see my session on November 3rd where I will explore how web3 is changing the landscape of restaurants. Don’t know what #web3 is? Want to learn more about NFTs, cryptocurrency and actually see the metaverse in action? Most importantly, do you want to know how this is impacting the hospitality industry from the large chains down to the “mom and pops?” This is the session you DON’T want to miss!

Now, for those of you not attending, that probably means, if you are an operator, you will be at the MURTEC Executive Summit in Napa Valley. Why, oh why, did these two events have to happen on the same exact days? I have been waiting to go to Napa for that show for a couple of years now, ever since it was first announced during COVID. Oh well, you will all have a great time without me, I am sure. Just make sure you don’t have too much fun… you will make me even more jealous!

The show today was recorded live at the Menches Bros. NFT minting party in Green, Ohio. Yep, you heard me right. This is the mom and pop that I have been talking about quite a bit lately and you have seen in the industry news channels. If you want to hear my original podcast about this initiative, go back and listen to Episode 58 where I have Dani Kimble, CMO for Menches Bros. on the show. During that discussion, she talked about her Uncle John. Well, I was fortunate enough to sit down with John Menches, CEO of Menches Bros. to go into more depth about this project and why they felt that this little hamburger joint was the perfect concept for a NFT project.  During this conversation, I learned a whole lot more about John, the family and other interesting facts other than being the originator and creator of the hamburger back in 1885.

• Website: https://SkipKimpel.com (all archived shows and show notes will be posted here)
• Website: https://ConStrata.io
• Instagram: https://instagram.com/skipkimpel
• Twitter: https://twitter.com/skipkimpel
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• LinkedIn: https://www.linkedin.com/in/skipkimpel
• LinkedIn: https://www.linkedin.com/company/constrata-consulting
• You can also hear all these new episodes on the ConStrata website at ConStrata.io
• Email me at [email protected]

Next week will kind of be a continuation of today’s episode except I will be talking with the company out of New York behind this NFT project, Metaversal. We will talk with the CEO, Yosi Hasson, the creative director, Sam Brukhman and the lead project manager for this creative endeavor, Erin Thompson.  They are the secret sauce (pun intended) behind the execution of this project, and it was exciting to see the large team they brought to help support Dani Kimble and Menches Bros pull this off.

It’s been a little while since we last spoke as I have been traveling around like a madman with client work and lots and lots of shows. I saw quite a few of you at FSTEC in Dallas. It was a great show this year and certainly loved the venue. There was tons of energy out there on the trade show floor…. I think everybody was glad that things finally seem back to normal. The networking was some of the best I have experienced at a conference. Between vendor dinners and cocktail happy hours, this proved to be extremely beneficial to most, from what I have been told by some of my collegues.

I think, from the sessions I was able to attend, one of the key takeaways is that the customer is still looking for change and their habits continue to evolve. Long gone are the days of what we considered conventional dining experiences. My advice to all of you is to stay on top of the current trends, evaluate them if they are a trend or a fad, and move forward, full force before you are the one that is left behind. Okay, I’ll step off my platform now.

Today’s guest on this show has been a dear friend for quite some time. For some reason, we always “clicked” and I love nothing more to run into him at a conference so we can hash out the newest trends and also discussing how we can make our industry better. I really wanted to do an episode on real life data warehousing, data pipes and of course, visualization of that data. When I replayed back my history of conversations about these subjects, well, none other than Sterling Douglass came to mind. Sterling is the Co-Founder & CEO of Chowly, a leading point-of-sale integration company that enables restaurants to expand and maintain a diverse set of off-premise capabilities.

Today Chowly processes over $1 billion in orders annually for its 12,000+ restaurant partners. With a focus on lean start-ups and building a business from scratch, Douglass thrives in environments defined by ambiguity and takes challenges head on while designing creative solutions to the hardest problems. He has a natural ability to grow a team and develop processes that are distinctive and unparalleled. Plus, his entire sales team could win offensive linemen of the year, just saying’.

• Website: https://SkipKimpel.com (all archived shows and show notes will be posted here)
• Website: https://ConStrata.io
• Instagram: https://instagram.com/skipkimpel
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• LinkedIn: https://www.linkedin.com/in/skipkimpel
• LinkedIn: https://www.linkedin.com/company/constrata-consulting
• You can also hear all these new episodes on the ConStrata website at ConStrata.io
• Email me at [email protected]

Next week will be a show I recorded on the road recently at an NFT minting party for a mom-and-pop restaurant. Intrigued? I was, that is why I made the trip to the middle of the Midwest to see how they were going to pull this off. It is such a fascinating story that you would be doing yourself a disservice to miss next week’s show. I witnessed 90 year old’s minting their very first NFTs! Now I know you are hooked to see how they did it.

So, what are we cooking up on today’s show? We’ll be taking a look at some groundbreaking restaurant technology news that happened last week. Our special guests will discuss how they are rapidly changing the industry one bit and byte at a time. So, whether you’re a tech novice or an expert… heck, you don’t need to understand technology at all as there’s something for everyone on today’s show as it is a super interesting topic and might open your mind to new possibilities that, just last week, you didn’t think was a reality or did not think would happen for many years to come.

The company, Devour, is one brand focused on positively impacting restaurants and their fans. Their mission is to deliver web3 technology to delight guests, retain workers, and grow your brand. They are group of experienced restaurant technology professionals ready to change the web3 dining experience and guest engagement.

We are lucky to have two of the co-founders from Devour on today’s show:

The CEO and Co-Founder of Devour, Shelly Rupel brings 30-years of experience as a technology entrepreneur, strategic partnership leader and restaurant owner. Before Devour, she most recently was Sr Director of Strategic Partnerships at PAR technology. Overseeing teams that managed 150 Channel Partners and 200 Solution Integration Partners for the Brink POS division of PAR.

Chad Horn is also a co-founder of Devour, creating the fusion between restaurants and the blockchain. He’s on the team making crypto and NFTs easy, accessible, and fun for restaurants and their fans.

If you have been waiting for web3 to become a reality in the restaurant industry OR you thought it was a crazy idea and would never happen, it does not matter… this show is for both sides of that thought process.

So are you excited yet? I know I am! I wasn’t kidding when I said I would be their first customer in The Verse when it launches in a few months.  Just the thought of being able to virtually being able to order your food and have it show up the door is so Ready Player One. You know what, I finally feel like this industry is no longer the ones playing catch up!

• Website: https://SkipKimpel.com (all archived shows and show notes will be posted here)
• Website: https://ConStrata.io
• Instagram: https://instagram.com/skipkimpel
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• LinkedIn: https://www.linkedin.com/in/skipkimpel
• LinkedIn: https://www.linkedin.com/company/constrata-consulting
• You can also hear all these new episodes on the ConStrata website at ConStrata.io
• Email me at [email protected]

I will be taking next week off for a little “vacay” but will return with some new and exciting content on Tuesday, July 26th.  I hope you are all having a fantastic summer and I can’t wait to chat with you again later this month. I have so many fun things planned for this show over the remainder of the year including a beloved celebrity chef which I am still keeping under wraps for right now!

That’s right, you have found the Tech Chef Podcast. The one show out there you can count on for weekly insight, news and guests relating to the restaurant, hotel and hospitality industries.  This is your host, Skip Kimpel, and it is great that you joined the show today. Welcome back to all the faithful TCP listeners and for those of your listening for the first time, it is a great privilege to have you here today. This is one of those shows you don’t want to miss as it is weekly and if you don’t subscribe or follow it in your podcast software or service, it is easy to forget and then you will miss some great content so go ahead and subscribe or follow this show now.

For those of our listeners from the United States, I hope all of you have a fantastic long weekend celebrating our great Country with 4th of July celebrations. I am hoping you all stayed safe and enjoyed your time with friends and family. This is one of my favorite times of the year. As a kid, this was the day that we celebrated my grandmother’s birthday and I always had great memories of this day over the years.

From Main Street to the Metaverse… that is the theme of today’s show. When I saw this company pop up in the national news last week, I knew I had to get them on this show. I reached out to them and Dani Kimble, CMO for Menches Bros. was just as exited to be on the show as I was to have her on.

To understand the significance of this show you have know that this mom and pop hamburger restaurant, which has three units in Northeast Ohio, is the originator of the hamburger dating back to 1885…. That’s right, you heard me correctly and they have proof of that. Secondly, this little operation has taken on a NFT project that will take their company to a global level.  These web3 initiatives are no longer for the big boys out there…. Dani and Menches Bros. are proving that anybody can play in this game.

A friendly public service announcement: if you are listening to this show and the terminology web3, NFT or the metaverse are all foreign to you, push pause on this episode and go back and listen to episode 51 where I talk with Chad Horn from Devour about these technologies an break them down one by one into digestible chunks of information.

Okay, back to our regularly scheduled program…..

Our guest today, Dani Kimble, is the descendant of the inventor of the hamburger. Raised in the restaurant industry, Dani found a real passion for the marketing side of the business. Later in life, she pursued a career in marketing, eventually rising to be Chief Marketing Officer for an insurance firm – and always remained closely connected and ingrained in the family’s brand, story, and business. Dani now has her own marketing consulting company and works directly with Menches Bros. Restaurants on digital marketing and web3 strategy. She is the founder of the Lil Mench NFT project, partnering with Metaversal venture studio to expand her family’s restaurants into the metaverse.

Make sure you listen to this one all the way through to the end as you don’t want to miss any of what Dani has to say and closes with some advice to all of you who are thinking about including web3 initiatives in your marketing plan.

I wanted to be one of the first people to help her spread the word about what she is doing and how she is doing it. I promise all of you that I will keep in touch with Dani and fill all of you in along the way to share what they will learn as a company.

• Website: https://SkipKimpel.com (all archived shows and show notes will be posted here)
• Website: https://ConStrata.io
• Instagram: https://instagram.com/skipkimpel
• Twitter: https://twitter.com/skipkimpel
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• LinkedIn: https://www.linkedin.com/in/skipkimpel
• LinkedIn: https://www.linkedin.com/company/constrata-consulting
• You can also hear all these new episodes on the ConStrata website at ConStrata.io
• Email me at [email protected]

Busy week this upcoming weekend with the Texas Food Show in Dallas and then I must jet set around the rest of the month meeting with clients. Trust me, I needed this last weekend to rejuvenate, especially after HITEC, which was an awesome show! I have a couple of interviews coming up this week. I am hoping to get one produced in time for next week’s show. So I guess next week will be a surprise! But you know me, whatever it is, it will be cutting edge and worth your time to listen to!

Welcome to The Tech Chef podcast! I’m your host, Skip Kimpel, and I’m here to take you on a ride of technology news related to the restaurant, hotel, and hospitality industries.  For those of you returning, it is great to have you back and for those of you joining us for the first time, welcome to the show! I’m excited to have you here and please go ahead and hit that subscribe or follow button on your favorite podcast app or website.

What a great episode we had last week with Ben Thein from Flytrex…. The drone delivery company you have been hearing quite a bit about over this past year. If you didn’t hear it, make sure you go back and listen to this show.

Today, I have a guest that doesn’t really need any introduction. Noah Glass is the Founder & CEO of Olo, a leading open SaaS platform for restaurants that enables digital hospitality at every touchpoint. He is an industry visionary whose mobile ordering work pre-dates the iPhone, beginning with text message ordering on feature phones in 2005. Olo’s customer list includes over 600 of the most-loved enterprise restaurant brands. 

• Website: https://SkipKimpel.com (all archived shows and show notes will be posted here)
• Website: https://ConStrata.io
• Instagram: https://instagram.com/skipkimpel
• Twitter: https://twitter.com/skipkimpel
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• LinkedIn: https://www.linkedin.com/in/skipkimpel
• LinkedIn: https://www.linkedin.com/company/constrata-consulting
• You can also hear all these new episodes on the ConStrata website at ConStrata.io
• Email me at [email protected]

I am currently in Orlando for HITEC this week and am hoping to grab some interviews from here.  I am also working on a very interesting episode for next week…. let’s just say it revolves around NFT’s and how it can impact the casual operator. You don’t need to be a big fish to play in this market space! Those of you who are interested in Web3 technologies, this will be a great episode for you.