The Tech Chef, Restaurant, Hospitality and Hotel Technology Business Podcast

Hello everybody and welcome back to The Tech Chef! This is your host, Skip Kimpel and I am here to take you on a ride of technology news related to the restaurant, hotel and hospitality industry.  Those of you returning, thank you for being a faithful fan and for those of you joining for the very first time, welcome! I am so glad you found this show.  It is exciting to see how this show has grown so rapidly as your weekly industry resource.  Again, those of you joining for the first time, please go ahead and hit that subscribe or follow button on your favorite podcast app or website. Exciting times we live in from a technology perspective and I certainly don’t want you to miss a single episode.

I hope you enjoyed my special Father’s Day Episode last week. I know it was a little out of the ordinary but, you know what, it was one of the most listened to episodes in the past couple of years!

Today, as promised, I have a show for you that I have been waiting to share with you for quite a while. I was fortunate enough to get Ben Thein, COO from Flytrex on the show. You all know how much of a fan I am of drone deliveries and where the industry is headed with it as well as the complications of bringing it to fruition. Well, I thought it only appropriate to get the leading company in the restaurant drone delivery market on this show to share where the industry stands and where it is headed with this cutting-edge delivery method.

Ben is the COO of on-demand drone delivery company Flytrex, helping spearhead the drone delivery revolution. Flytrex provides a direct-to-consumer autonomous drone delivery service that lets retailers and quick-service restaurants cater to a wider customer base with faster, safer and more economical on-demand deliveries than ever before.  In a nutshell, Flytrex is building the world’s first drone-based delivery service – cutting delivery costs and times by an order of magnitude in an (almost) infinite market. This is the company behind the recent publicity you have seen including El Pollo Loco, Papa Johns, Brinker, Jersey Mikes, Walmart and many more.

By the way, this company didn’t just pop up out of nowhere, Flytrex Aviation Ltd was established in Israel in late 2013.

I can’t wait for the day where drone delivery is a widespread technology that will help elevate the customer experience and shorten the wait times for food, to go from restaurant to dinner table.  It is only a matter of time and it is companies like Flytrex that need to work with the FAA and complicated logistics to make this happen. It is coming folks, the question is when.

• Website: https://SkipKimpel.com (all archived shows and show notes will be posted here)
• Website: https://ConStrata.io
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• You can also hear all these new episodes on the ConStrata website at ConStrata.io
• Email me at [email protected]

Well, we have had a couple of fun weeks and we are on a roll. Next week I have a gentleman on the show that needs no introduction…. The one and only Mr. Noah Glass, Founder and CEO of OLO.  He is such an innovator and industry leader, I can’t wait to talk to him about what his vision of the industry is in 2-5 years.  He has always been a visionary.

Well, hello strangers and welcome back for another episode of The Tech Chef. This is your host, Skip Kimpel and every week, it is my goal to bring you the latest and greatest restaurant, hotel and hospitality technology insights from thought leaders across these industry segments. I do have to apologize as this is normally a weekly show but there have been so many shows lately that I have had to travel quite extensively which caused me to miss a few weeks in-between. Having said that, we are back on track again with a bunch of new episodes in the can and ready to go.

If this is your first time listening, make sure you hit the subscribe button, so you don’t miss a single episode and anybody who does that also gets to hear the show before anybody else knows about it. 

I saw many of you at the NRA show and it was so good to see this show come back in such a strong way. The amount of technology that was present was also quite impressive. Unfortunately, out of all the buildings that the show was located, I didn’t really get outside of the Tech Pavillion area.  I know I missed a lot but, then again, I was there for the technology.

Today is a special episode as this Sunday is Father’s day. I am fortunate enough to still be able to pick up the phone and talk my Dad whenever I want and ask him business advice as he had a successful 45 years in the work force and always has great advice for me.

Recently, I was visiting him in Wisconsin and I came up with the idea to bring him on the show to talk about what it was like before technology and the transition into it over those many decades. 

While you are not going to hear ANY hospitality technology talk on this show, my father is a great story teller and he walks us through his career, the patents he received and being an eye witness to the infancy stages of technology as we know it today.  How this show WILL relate to you is we will talk about forward thinking thought leadership, the importance of continuing to learn and educate yourself along the way and, most importantly, how to dress to impress.

If I could only be as accomplished as my Dad when I finish my career. You know how many patents I have? Ah, that would be zero. It still fascinates me about everything he has done in his lifetime being 81 years young!

I can’t wait to share this episode with you as it is near and dear to me but also gives you a good insight into the DNA that makes me who I am today.

• Website: https://SkipKimpel.com (all archived shows and show notes will be posted here)
• Website: https://ConStrata.io
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• LinkedIn: https://www.linkedin.com/in/skipkimpel
• LinkedIn: https://www.linkedin.com/company/constrata-consulting
• You can also hear all these new episodes on the ConStrata website at ConStrata.io
• Email me at [email protected]

Next Tuesday I have the COO from FlyTrex, Ben Thein, to talk about the revolutionary steps this company is taking to make drone delivery a real thing. Yep, this is the company behind the recent publicity you have seen including El Pollo Loco, Papa Johns, Brinker, Jersey Mikes, Walmart and many more. You all know me, this has been one of my passions for quite some time. I see this as a real possibility in the not so distant future. Companies like FlyTrex are working with the FAA to tweak current drone regulations to allow for a safe, fast and very cool way to get your next delivery.

For those of you that are regular listeners to The Tech Chef, thank you for tuning in again and welcome to all new subscribers. This is your number one resource for everything related to hospitality technology & strategy that will help the organization be more profitable while also being efficient! To ensure no episode goes unnoticed make sure you subscribe via your favorite podcast app/software service listed here on our website – It’s a pleasure having everyone with us as we continue providing high quality content each week.

What a fun week out in Vegas at Food on Demand. I do have to say that the show was heavy on the supplier side but, regardless, it was a good time had by all and very productive from everybody told me. The next big conference is the NRA show in Chicago in less than 2 weeks. I am sure I will see most of you there.  As always, it will be an excellent opportunity to network and get back to the largest restaurant show in the country.  It has been a while since we have been there so it will be good to be back.

Our guest today, Zack Oates is an author, husband, father, entrepreneur, and hot tub aficionado (but not in that order, necessarily). He grew up in restaurants before getting into startups. He was voted Top 100 Entrepreneurs, rang the NASDAQ bell, and has been to 50 countries. He went on over 1,000 dates before he got married and wrote a book, “Dating Never Works…Until it Does.” He currently is Founder and CEO of Ovation, the #1 restaurant feedback platform in America and host of “Give an Ovation: A Podcast for Restaurants.”

I can’t tell you what fun I had having Zack on the show.  This guy is a stand up guy that will do whatever it takes to help your brand be more successful. His passion and dedication is second to none and he always has your back when it comes to providing you positive ROI results.

• Website: https://SkipKimpel.com (all archived shows and show notes will be posted here)
• Website: https://ConStrata.io
• Instagram: https://instagram.com/skipkimpel
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• LinkedIn: https://www.linkedin.com/in/skipkimpel
• LinkedIn: https://www.linkedin.com/company/constrata-consulting
• You can also hear all these new episodes on the ConStrata website at ConStrata.io
• Email me at [email protected]

This week, luckily, I am not traveling but next week is a whole different story. I will be headed to the Bahamas for a conference followed by a day at home and then jet setting to Chicago for the NRA show. Exciting times and, as always, I hope you are enjoying the ride. I am able to align with many industry experts and getting them to come on this show to share with you their success stories and knowledge so that you can apply this to YOUR organization. Next week’s show will have a surprise guest that I guarantee you will enjoy so you will have to tune in next Tuesday to find out who it is!

Here we are, another week past and time for another edition of The Tech Chef. For those of you that are regular listeners, thank you for tuning in again and for those of you that are joining us for the very first time, a very big welcome to all of you.  This is your number one resource for all things related to hospitality technology and strategy to make your organization a more profitable and efficient organization. To ensure you don’t miss a single episode, make sure you subscribe to our show via your favorite podcast app, software or service. It is a pleasure to have you with us here today. Trust me, you are amongst great company!

I will be flying to out Vegas tomorrow for Food on Demand… look forward to seeing many of you there. The number of vendors and attendees that this show brings every year continues to impress me. I was at the very first show they had outside of Dallas and even year one, it was a substantial conference. Please come up and say “hi” when I see you there.  I have quite a few people scheduled for interviews for this show so if you would like to be one of them, please ping me on LinkedIn or text me so we can set something up.

Today we are privileged to talk to Marcus Wasdin. 

Marcus Wasdin serves as the General Manager of the PAR Data Central Business Unit. PAR Data Central, formally Restaurant Magic Software, is the Restaurant Back Office management suite that some of the world’s best-known restaurants use to manage operations. In this role, Marcus has responsibility for all aspects of the business unit. 

Most recently, Marcus served as the Chief Information Officer of the Atlanta Hawks and State Farm Arena. At the Hawks, Marcus has responsibility for the technology, analytics and business strategy functions. Marcus led the technology/guest experience components of the $200 million renovation of State Farm Arena implementing $25 million in new technology in an 18-month period. In his tenure, the Hawks improved from 16th to 1st in overall guest experience and from 18th to 1st in in arena technology as compared to other NBA teams based on guest surveys.

Prior to joining the Hawks, Marcus served in multiple executive roles for hospitality, software and technology companies where he proved to be a successful and driven business leader. Most recently, Marcus served as Chief Information Officer at Church’s Chicken. Marcus’ experiences also include time as Vice President of Marketing and Product Management as well as the Vice President of Sales Support for SumTotal Systems, a strategic Human Capital and Business Planning software provider. Marcus also serves as an advisory board member for Hospitality Technology Magazine which is the only media brand dedicated exclusively to covering technology trends and solutions in the lodging and food service industries.

Marcus Wasdin graduated with honors from the J. Mack Robinson College of Business at Georgia State University with a Bachelor of Business Administration in Computer Information Systems.

• Website: https://SkipKimpel.com (all archived shows and show notes will be posted here)
• Website: https://ConStrata.io
• Instagram: https://instagram.com/skipkimpel
• Twitter: https://twitter.com/skipkimpel
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• LinkedIn: https://www.linkedin.com/in/skipkimpel
• LinkedIn: https://www.linkedin.com/company/constrata-consulting
• You can also hear all these new episodes on the ConStrata website at ConStrata.io
• Email me at [email protected]

As I stated at the top of the show, I have several interviews lined up over the next couple of days to share with you in future episodes. Next week I will be featuring Zack Oates, Founder and CEO of Ovation. He is an award-winning entrepreneur, husband, author, innovation consultant, blogger and… well… we will keep the details for next episode. Just like Rev, I never know where the conversation is going to go and what crazy experiences I will have when I am around these two. Regardless, Zack is an amazing individual with an extremely reputable hospitality company geared around customer experience and engagement platforms. Want actionable guest feedback? Zack is a guy you should be talking to.

Welcome to The Tech Chef! This is your host, Skip Kimpel. If you looking for ways to improve your restaurant or hospitality business, this podcast is the perfect show for you. Every week, we talk to industry leaders and suppliers about the latest technology solutions that can help you run your business more efficiently. You’ll learn about everything from cloud-based POS systems to inventory management tools. There’s something for everyone on this show.

You’ll be able to take your business to the next level as we provide valuable information that will help you make informed decisions about technology solutions for your company. Tune in every week for a new episode – it’s sure to be packed with information that will benefit you and your team. To make sure you don’t miss a single episode, make sure you subscribe to this show!

I am currently in Atlanta at meetings but am really looking forward to seeing all of you at Food On Demand next week, for those of you that are going. You do realize we will be in Vegas during Cinco de Mayo, right? It is a good thing restaurant people don’t like to party and have a good time otherwise we would be in trouble! Moving on….

While I was at RLC recently, I had a chance to sit down with Rev. David "Rev" Ciancio is a New York City restaurant owner and knows exactly how hard it is to operate and brand a hospitality business. He is a hospitality marketing consultant, customer and technology evangelist at Branded Strategic Hospitality, with more than 20 years experience in B2B digital marketing and business development, specializing in hospitality marketing, content, local SEO, reputation management and influencer marketing. He helps technology companies, brands and restaurants to acquire and retain customers.

Rev is known as an “expert burger taster,” and believes that Pizza is a religion.   What a fun guy to hang around. As you could tell, he has a pretty strong passion for what he does and how he does it. He really takes guest data to the next level. And you know what, he is a curious soul and you never know where you will see him next and what restaurant he might be recording his next Instagram or TikTok video at. Keep your eye out for him, he is everywhere!

• Website: https://SkipKimpel.com (all archived shows and show notes will be posted here)
• Website: https://ConStrata.io
• Instagram: https://instagram.com/skipkimpel
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• LinkedIn: https://www.linkedin.com/in/skipkimpel
• LinkedIn: https://www.linkedin.com/company/constrata-consulting
• You can also hear all these new episodes on the ConStrata website at ConStrata.io
• Email me at [email protected]

Another week come and gone and another conference in the horizon. Food on Demand, here we come! Next week I have another great show for you with Marcus Wasdin, the new General Manager of Par Data Central over at Par Technology. We will be talking about the power of data and how to best leverage it to be more successful and talk in a little more detail about having overseas development shops, world conflicts that could disrupt your development cycle and how to work around these challenges that might pop up.  Another show that will be a “must hear” for you next week.

Welcome to another episode of The Tech Chef! This is your host, Skip Kimpel coming to you from beautiful and very warm South Florida.  Thank you for continuing to listen to this show and for those of you that are hearing this show for the first time, welcome! Regardless of your listening frequency, if you have not done so already, please make sure you go to your podcasting platform and give us a 5 star review. It is because of your loyalty to this show that has allowed us to be the number one restaurant, hotel, and hospitality podcast on the market.

On today’s show, I have Chad Horn. Chad is a Cofounder of Devour, creating the fusion between restaurants and the blockchain. He’s on the team making crypto and NFTs easy, accessible and fun for restaurants and their fans.

This is a VERY interesting show and do a little bit of a deep dive on web 3.0 technologies, blockchain, crypto currencies, NFTs and the metaverse. The discussion is particularly relevant as Devour is solely concentrated on the restaurant industry.

• Website: https://SkipKimpel.com (all archived shows and show notes will be posted here)
• Website: https://ConStrata.io
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• LinkedIn: https://www.linkedin.com/company/constrata-consulting
• You can also hear all these new episodes on the ConStrata website at ConStrata.io
• Email me at [email protected]

Next week I have a session for you that I was able to record with David “Rev” Ciancio… yep, the infamous Rev that you all follow on social media. Anytime I am around this guy, I am guaranteed to have an engaging conversation and an awesome meal. 

Welcome to The Tech Chef! This is your host, Skip Kimpel coming to you from the Restaurant Leadership Conference here in the desert of Arizona.  If this is your first time joining, you have found the industry’s most popular podcast related to the restaurant, hotel and hospitality industry. Make sure you don’t miss a show by subscribing to this show using your favorite podcast software or app. And for all of you that are returning to hear what I have to say this week, well, welcome back!

Today I have a well-known South Florida operator on the show, Abe Ng, who is the founder and CEO of Sushi Maki – South Florida’s award-winning leader in innovative Japanese cuisine serving fresh, premium quality food throughout Miami Dade, Broward and Palm Beach County. In this role, he oversees the strategic development and management of the 25 locations owned and operated under the Sushi Maki and Canton Chinese brand names, and is a partner with Whole Foods Markets for sushi stations in the South Florida Region stores.

A Miami native, Ng serves on various boards, including the Greater Miami Convention and Visitor Bureau, National Christian Foundation, Big Brothers Big Sisters Miami, the Cornell University Hospitality Entrepreneurship Advisory Board, City to City Miami and the Florida Restaurant Association. Abe was recognized as one of the Miami Herald’s 20 Under 40 and the South Florida Business Journal’s 40 Under 40. Abe was recently honored as Ultimate CEO by the South Florida Business Journal and was a regional finalist for the Ernst & Young Entrepreneur of the Year award. In 2018, Sushi Maki was awarded Whole Foods Market Supplier of the year for the Florida Region.

If you are ever in South Florida or simply flying through the Miami airport, make sure you try Sushi Maki for some really quality food. My wife and I went just the other night before this trip and was, once again, impressed by the flavor profiles and freshness of what we ordered.

• Website: https://SkipKimpel.com (all archived shows and show notes will be posted here)
• Website: https://ConStrata.io
• Instagram: https://instagram.com/skipkimpel
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• LinkedIn: https://www.linkedin.com/company/constrata-consulting
• You can also hear all these new episodes on the ConStrata website at ConStrata.io
• Email me at [email protected]

Next week I have Chad Horn from Devour on the show. This, for sure, is an episode you don’t want to miss as we will be talking about blockchain for the restaurant industry. Very unique interview with somebody that has a wealth of knowledge on the subject matter. We will talk Web 3.0, blockchain, NFTs, cyrpto currency, the metaverse and so much more. I can’t wait to share this one with you!

Welcome to The Tech Chef!  This is your host, Skip Kimpel and we are all here again today to explore the world of restaurant, hotel and hospitality technology.   I hope you have had a great week.  I am actually on the road at the New England Food Show today and will hopefully have some fun things to share with you from my time up here in Boston

We had a last minute change in our guest for this weeks show but I promise you, you are going to LOVE this one!  Our regularly scheduled guest will be on the show for a few weeks, don’t worry.  Sherri Landry from CEC Entertainment will be worth the wait.

Today, however is a special treat as Tim Tang joins The Tech Chef for a fireside chat.  With a background in both engineering and human/organizational studies, Tim Tang has degrees on both sides of his brain. With over 20 years of professional experience in developing enterprise solutions, Tang is keenly interested in the intersection of technology and humanity. As a director at Hughes, Tang studies various enterprise markets (e.g. Restaurant, Retail, and Banking/Finance) to anticipate trends that will enable enterprise customers to fully unlock the business value of technology.

He has such insight on our industry.  I always enjoy the time I get to spend with Tim and his intriguing questions.  I don’t think his mind ever stops!

• Website: https://SkipKimpel.com (all archived shows and show notes will be posted here)
• Website: http://ConStrata.io
• Instagram: https://instagram.com/skipkimpel
• Twitter: https://twitter.com/skipkimpel
• Facebook:  https://www.facebook.com/skipkimpel1/
• LinkedIn: https://www.linkedin.com/in/skipkimpel
• LinkedIn: https://www.linkedin.com/company/constrata-consulting
• You can also hear all these new episodes on the ConStrata website at ConStrata.io
• Email me at [email protected]

That’s it for this week.  I will be seeing many of you at the Restaurant Leadership Conference in Arizona next week.  I have several interviews lined up but if you are an operator and would like to come on this show, reach out to me ASAP so I can reserve a spot for you while we are out in the desert.

Next week will be a recap of RLC and we should be able to squeeze in a few surprise guests to say “hello.” I am off to have some clam chowder and lobster and enjoy my last day here in Boston so until next Tuesday, stay safe, stay healthy and stay hungry my friends.

Welcome to The Tech Chef!  This is your host, Skip Kimpel.   Remember me?  Well, I am back!   And I am so thankful for all of you listening to this show and being loyal to The Tech Chef!  Since the last time we spoke I have been a busy guy.  I changed positions recently and I am privileged to be the Principal of Independent and SMB consulting for ConStrata.  For most of you ConStrata Consulting is a household name.   I am responsible for heading up a new division of the company and the business development for the SMB marketplace.

Today, Consultant Toby Malbec and I will be doing a recap of MURTEC 2022 which was held at the Paris Hotel in Las Vegas just a couple of weeks ago.   Normally, I would have released this show much sooner but I recently moved back down to South Florida so it took a while to get the studio setup again and in functional order to bring you a quality show.

So many great things came out of this show, as we will talk about and I just want to say it was great to see all of you and all the great new friends and connections I made.

• Website: https://SkipKimpel.com (all archived shows and show notes will be posted here)
• Website: http://ConStrata.io
• Instagram: https://instagram.com/skipkimpel
• Twitter: https://twitter.com/skipkimpel
• Facebook:  https://www.facebook.com/skipkimpel1/
• LinkedIn: https://www.linkedin.com/in/skipkimpel
• LinkedIn: https://www.linkedin.com/company/constrata-consulting
• You can also hear all these new episodes on the ConStrata website at ConStrata.io
• Email me at [email protected]

That is a wrap for today.  Given my new job, I will be on the road quite a bit this year and will have the opportunity to be face to face with some amazing thought leaders.  April 3rd, 4th and 5th I will be at the New England Food Expo in Boston followed by the Restaurant Leadership Conference in Arizona.   Lots of content for this show coming your way.  If you will be attending any of the major shows this year, let me know as I will be traveling with my portable studio and I would love to have you on the show.  Please reach out to me to set something up.

Next Tuesday it is my honor and privilege to have Sherri Landry the Chief Marketing Officer for CEC Entertainment on the show.   You best know CEC from one of their brands, Chuck E Cheese but have also launched several successful virtual brands in recent times. We will talk about all of that plus useful tools and services that can turn your marketing department into a powerhouse of information and success.

It has been a little while since we last had the opportunity to talk so I would like to start off by saying Thank you…. Thank you for continuing to support this show and tuning in today. For those of you joining us for the first time, go ahead and click subscribe or follow in your podcasting software so you don’t miss a single episode of the Tech Chef.

Today’s theme is about “out with the old, in with the new.” Today’s show will be a very abbreviated show and we won’t have a guest on like we normally do. The show is all about what I have been up to and what is coming up!

First and foremost, I am announcing here, for the first time, that I have spent my last days at 4R Restaurant Group and have moved on to a new company. I will always cherish my time at 4Rivers and all of the amazing team members that I had the opportunity to work with and the accomplishments we have fulfilled. I would also like to thank John Rivers for his leadership during the time I was working at his company. He is truly a lighthouse in our community. In regards to where I have landed, well, that is the big news I promised you today.

I am officially announcing that I have joined Virtual Dining Concepts as the SVP of Technology.  This is great step for me in my career as I help build, what I believe, is one of the most cutting edge concepts currently in the restaurant market space. So what is VDC and what are they all about, you ask? VDC offers restaurant owners an easy solution to generate more revenue out of your existing kitchens with minimal impact to current operations. Attract new customers with delivery-only menus using food delivery services. The magic of Robert Earl, who also owns Earl Enterprises, is that he has joined up with well-known celebrities and brands that will bring instant virtual kitchen success to your business. Brands such as NASCAR, Mr. Beast Burger, Bar Stool Bites, Guy Fieri’s Flavortown are just a small portion of the brands that are offered and there are so many more in the pipeline. If you are interested and would like more information on becoming a partner, please visit https://www.virtualdiningconcepts.com.

So on the heals of that news, hopefully you are all getting ready for the MURTEC Executive Summit which will be from Wednesday through Friday, October 13-15th.  Once again, out with the old, in with the new…… FINALLY we are meeting in person after…..how long? I will be speaking on Friday in a session called: Research Super Session Panel: HT’s 2021 Customer Engagement Technology Study featuring:

– Daniel Connolly, Professor, Drake University

– Marybeth Pearce, Executive Director, Comcast Business

– Mike Maxwell, Chief Technology Officer, Hathway

– Your’s truly

Hotel & restaurant guests have ranked the tech-driven experiences that influence their willingness to spend — including mobility, off-prem solutions, and preferences around ordering and payments. Our panel will reveal the results of its annual Customer Engagement Technology Study, and ask us, as a panel of industry voices to weigh in on how these solutions can drive revenue in 2022 and beyond.

If you have not signed up yet but would still like to attend, please make sure you visit https://www.murtecsummit.com/

I truly hope you can join us this week in Orlando.  With guest speakers such as Donald Burns, otherwise known as the Restaurant Coach as well as keynote speakers Ben Hall, CIO for Krispy Kreme and Paul Macaluso, President and CEO of Another Broken Egg, this particular year of the MURTEC Executive Summit will be special.

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• Website: https://SkipKimpel.com (show notes will be posted here)
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Since I will be at the conference this week, I am hoping to grab so great live interviews with our several of our well respected thought leaders. I guess at this point, our guest next week will be a surprise…. even to me!