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The Tech Evolution
The Tech Evolution episodes
- 20 min
- My View on Technology and The Internet
Just a short explanation of where I stand on technology as a whole, and the internet in particular.
11 min - 22 min
- Customer Types - Part 2
Rounding out the types of customers you will likely come across in IT and Tech Support.
13 min - Customer Types - Part 1
Before getting into the coming tech changes and disruptions, I am putting together my idea of an ideal support organization. This starts with knowing your customer types and how to talk to them.
14 min - Intro to Tech Support
A short introduction to my experience and view of tech support along with the coming disruptions to the tech industry.
13 min - When will the word PHONE go away?
We will be talking about tech disruptions, and how they relate to vocabulary, IT, support, and the future of the tech world. This is a short sample of how we now think of the word, "Phone."
7 min
About The Tech Evolution
From the publisher's feed
We will be discussing the direction that tech support is moving in. 5G, Cloud Computing, DevOps..... everything new and evolving in the technical universe will be on the table.