The Tech Smart Boss Podcast

Hard to believe this is the 25th episode of the Tech Smart Boss podcast. In this episode, I do a recap of the past episodes by category, so if you're new to the show or if you missed a few, you can follow the proper sequence to hear me talk about Finance, Customer Service, Marketing, and more. Plus we go into some of the stats and what's coming up on the next 25 episodes! http://www.techsmartboss.com/25

These days it seems like investors are tossing money at new businesses like water on fire, but the opposite is really true. It's extremely hard and time-consuming to get investment capital to start a business and most businesses aren't even fundable. In this episode, we discuss how to determine if raising funds is right for your business or if bootstrapping it is the way to go. http://www.techsmartboss.com/24

As an entrepreneur, we always plan for the best, but we need to be prepared for the worst. In this episode, I go over a 5 step plan that I use to build contingency plan in the key areas of my business (including technology) and discuss how you can apply them to small and large-sized businesses. http://www.techsmartboss.com/23

Delivering excellent Customer Service is a combination of the right people, the right process, and the right technology. In this episode, we're going to discuss the 8 key pieces of technology you need to empower your people and process to amaze and delight your customers. http://www.techsmartboss.com/22

Why do most businesses fail? Generally, they run out of cash and in the extreme case their debt gets so large they can no longer service it, so they are forced out of business. In this episode, I cover from my personal experience the benefits of running a debt-free business and some tips and tools on how you can get there. http://www.techsmartboss.com/21

Every business needs a customer support process and technology to back it up. But depending on your specific needs, that technology will look dramatically different. In this episode, I cover the 10 things you should know before selecting (or re-selecting) your customer support system. http://www.techsmartboss.com/20

Most buyers today check out review sites before making a purchase. But from the business perspective, there's a good, bad, and ugly side to them. In this episode, I cover how you should deal with review sites with a distinction for B2C and B2B and the most important thing you should be doing regarding your business reputation. http://www.techsmartboss.com/19

Businesses that provide excellent Customer Service don't do it with a single department or team, they have a culture dedicated to providing great support. In this episode, I walk through the 5 keys of how to create that culture of customer success in your company (and why you should do it). http://www.techsmartboss.com/18

Being present on social media doesn't have to cost a lot of time or money. And it shouldn't, especially if it's not a driver of your business leads or revenue. In this episode, we cover how to put your content on autopilot, without losing the human touch and sounding like a robot. http://www.techsmartboss.com/17

Contrary to media reports, not all entrepreneurs are raising insane amounts of capital and growing by leaps and bounds. In fact, for most, the downtimes of being an entrepreneur far exceed the good times. In this episode, I cover how I've dealt with running a business when things are not going so well and give my 4 step model for getting through it. http://www.techsmartboss.com/16