In this episode of the Becker's Healthcare Podcast, Erica Carbajal speaks with Jennifer Baron, Chief Experience Officer at NRC Health, and Kathryn Peisert, Editor in Chief & Senior Director at TGI, about the critical role of trust in shaping the future of patient experience. Drawing from NRC Health's 2025 Experience Perspective report, they explore how health systems can strategically embed trust into their culture, improve engagement, and stay ahead of shifting expectations.

This episode is sponsored by NRC Health.